2FA is broken!!
2FA is great for security, BUT YOU HAVE TO SEND ME THE CODE PROMPTLY! 15 minutes after I give up, 5 expired codes come to my email. It's like Regence has 1 intern write these emails by hand and send them via carrier pigeon. Thanks for making it impossible to use this app. Let me use a FIDO key ffs.
Problems with dynamic font sizes, displaying member id card
I tried to talk to an advice nurse via chat on the app. The text size was HUGE - at lease 30pt and sometimes up to ~72pt?, and constantly shifted in size in the chat. I couldn't use the chat.
I had also been informed that I would need to have my memberID ready, so I tried to pull it up on my screen in the app, and when you do that, there is no way to exit out of the card display screen, you have to force quit.
Both of these feel like a testing problem - I'm on an iPhone SE and I suspect that they simply did not test this interface for smaller viewports and people who need larger text size on their phones.
Between this and the phone system hanging up on me after I'd been in the queue for 10 minutes when I tried to call in, I am displeased
I had also been informed that I would need to have my memberID ready, so I tried to pull it up on my screen in the app, and when you do that, there is no way to exit out of the card display screen, you have to force quit.
Both of these feel like a testing problem - I'm on an iPhone SE and I suspect that they simply did not test this interface for smaller viewports and people who need larger text size on their phones.
Between this and the phone system hanging up on me after I'd been in the queue for 10 minutes when I tried to call in, I am displeased
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App won’t open
I have reinstalled 5 times and only get a blank screen - the app will not open
Terrible App
This is a terrible app. New job made me transition from Kaiser (so much better) to this, and it's like stepping back in time. Most of the links included for provides give 404 or null responses, and its intuitiveness is best described as clunky.
Regence sucks
The app is ok, but Regence sucks. This is the first insurance company I've ever hated. They try to fight my more expensive medications, and don't even cover Vowst.
