WORTHLESS for Managing Loans
I have a car loan with Pioneer, and the app is less than worthless if you’re trying to manage automatic payments. Just call customer service to have them help you, or you’re either going to have a payment come out twice (or 3 times in my case) or you’re going to miss a payment.
Card controls
The web site is great. It’s east to navigate to pay bills and transfer funds. The only negative thing I can say is the notifications when your cards gets used can take more than a day to receive. With the previous Card Companion app notifications we’re instant. Chile
Great
Easy to work with and no B.S.
Easy to use
I love the mobile baking app. I use it all the time and it always has been very user friendly. Five stars all the way.
The update that ruined an ENTIRE institution
I don’t really ever write reviews.. but this new app has left me screaming, literally crying, and tearing my hair out, too many times to count. I had zero problems with the old app or PFCU, as a whole. I’m fact, I was quite a pleased customer. The app was simple, easy to use and fast. But after weeks of service upset and promises of “great” improvements, the new app, this one, rolled out. I will preface this by saying that I am not adverse to change. I am not frustrated simply because of the “learning curve” and change in process. I am tech savvy with zero problem with changes in general. But change is meant to improve-make better. I am not just confused about how to use the app. I do understand how to perform my banking tasks with it, those tasks are just wayyyy more convoluted than they need to be and used to be.. However, this new app has an overwhelming feel of changes made, just for changes sake, not because they improved anything. In fact, every change in this update, has made tasks more difficult that they used to be. Every process made more complicated. Instead of a transfer that took two taps before, a simple transfer now requires navigating through like 4 different pages. Transforming what I used to have done in less than 10 seconds from opening the app, now takes like 2 minutes. It doesn’t sound like a lot. But the over-complication of very simple processes is staggering. I could go on for days, explaining all the ways that this app is horrible to work with. But the main thing I want to convey is how totally and completely this bungled app update has turned all banking here into a nightmare. It’s not just a new app, it’s like an entirely new system that is tied to this disaster of an app. Unfortunately I live in a rural area without other in-person banking options. I am forced to keep an account open there for my HSA banking needs but I have removed all else I can from them and opened an account with an online bank. I want to be clear that this is not just a bad update, with a couple bugs to work out. What makes this such a horror is the fact that they didn’t just add some updates to an existing app that they could maybe revert or something. But they spent months and THOUSANDS of dollars to completely redesign their entire mobile banking system, not just the interface. And I’m the pursuit of change, they left no process untouched, regardless of need to do so. This has resulted in an overly complicated, unreliable “improvements” for things that weren’t broke and already worked well. So as someone who handles 90% of their banking needs virtually, this has rendered PFCU unusable in any way that matters in my day to day life. Bring back the old processes and I would be a very satisfied member again. Which should tell you something about how bad this app is. That a totally satisfied customer switched banks because the app was so bad they couldn’t do their banking anymore.
P.S. if you do go ahead with this app, just prepare to be unable to access accounts on a pretty regular basis.
P.S. if you do go ahead with this app, just prepare to be unable to access accounts on a pretty regular basis.
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Pioneer App not that great
We don’t bank with Pioneer but our car loans are through them and the old version of the app was great, super simple to have our banking information attached for easy on time payments. The new version of the app, although appealing to the eye, is super frustrating. They’ve taken a 1 step process for payment and made it complicated to where it’s easier to stop by or call in for payment. Wish they would bring back the old version.
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Love the combination of accounts
I love that you can now see all of the accounts you are joint on, but I feel as though the app is difficult to navigate for the majority of locating things. The verbiage doesn’t quite make sense on some titles or where to locate things.
Love it!
The new app is super easy to use and looks great. I love that I can see all of my accounts in one place.
Looking Good
The app has a new look that I love!! It brings a brighter feel to banking. The app was a little difficult to navigate at first but what changes aren’t? Now that I’m fully accustomed to the new app I love it and can’t wait to see what’s next!
New app
I love the look of the new app. It’s so pleasing to the eye and helps me with all my banking needs. It’s very easy to use and know where to go for things. Keep up the great work pioneer.
Eh
Am I the only one who has issues with it loading it never wants to load and open for me . The other app was way better
Hate new update
Can’t get into app 75% of the time. Does not work at all. When it does work it doesn’t work well.
Can’t pay loan payments
Old app worked great, new app is difficult to navigate which isn’t a big deal but the worst part is they got rid of being able to pay loan payments from an external account which was the sole reason I had the app in the first place. So now I have to pay in a branch which normally isn’t a huge deal but I am out of town a lot and there aren’t branches in very many places I go. Finally figured out I can write a check to myself to deposit in my savings and transfer that money to the loans, but that is a lot of steps, plus a wasted check every month. Just need to bring back the option to link a bank account to pay. Not sure who’s bright idea it was to remove that feature…
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New Look, Terrible Design
The new update looks new, but that’s the only good thing about it. It’s far clunkier and harder to navigate, there’s lots of wasted screen space, and LET ALONE the fact that at first, it was bugged out so you literally COULD NOT set your checking acct as the recipient in a transfer. For several days I had to overdraft my checking acct because I couldn’t transfer money to it. They apparently fixed it though, and NOW, I can’t select my credit card in order to pay it off! Stinky smelly combo of bad UI/UX, and far too many bugs. I really hope whatever developer PFCU contracted to do the redesign didn’t charge too much, cause this is the worst banking experience I have ever had.
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New App Works Great!
It took a little getting used to (as does anything new) but I'm able to complete just about all my banking needs within the app. I love the customization to pick which screen I see when the app opens. It's so convenient!
Absolutely Horrible
The old version of this app was great, being a customer of pioneer for over 20 years it would deposit every check I used mobile deposit for immediately. Now it takes about 4 days just to deposit 200 of the check then another 1-2 days to deposit the rest. Looks like I’ll be switching banks the second my car loan is paid off
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Response from developer
Hello, thank you for your feedback. We are working on updates to the mobile check deposit process that will be updated in November. This should solve some of the issues. We apologize for the inconvenience.
Awful Update
The new interface is TERRIBLE. it is not user friendly, clean, or easy to work with. Definitely preferred the old app. Plus when the update happened, it deleted all my transfer recipients! Even the ones who were also with PFCU. Absolutely awful.
Dislike New Update
Don’t like this new update! In the old version I could just pay my loan directly from my other accounts but in this new update You have to make multiple transactions. Also a little confusing to navigate
Response from developer
Hello, we will have a release within the new app soon that allows you to pay your loan directly from other accounts. We apologize for the inconvenience.
New update is terrible
The old version I’ve been using for years was simple and easy to use. The new update is slow! It takes forever to load and it’s confusing to navigate. My linked account to my husband and best friend are also gone and I need to re-link them so we can send money within the credit union to each other. I love pioneer but hate this app now.
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Response from developer
Hi there - Thank you for your feedback. We are sorry that you had to relink your internal accounts. One helpful tip on streamlined access is to do a long hold on the 'accounts' tab at the bottom of the app and that will set your home screen to log in to that page each time.
Updates
I used to be able to use an external account to be able to pay my car loan but you guys have since changed that and made everything so much more challenging for no reason!!!!! But it back the way it was!
