Deposits
Poor! Never has any other bank not accepted a deposit if it states deposit only. Your wording policy is ridiculous and unnecessary.
Pioneer Credit Union App
I love having this thing! It makes my banking with Pioneer so much easier, especially since I don’t live close to one. I really appreciate the ease of banking with Pioneer!!
My Credit Union (Pioneer Appalachia Federal Credit Union)
I was transferring money between my checking account and my shares savings account and I was asked if I wanted to give a review…. It made me think to how well my service is and how reliable my credit union really is…. And as I grow as a member I hope to continue to have the kind of extra extraordinary service and accuracy the pioneer Appalachian Federal credit Union is providing me with! Thank you so much and keep up the great work sincerely, April Cavender
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My thoughts
My wife and I only started dealing with pioneer less than a year ago, but in this year the pioneer staff in Hurricane Wv have been awesome, each and every staff member will go out their way to help you, they are very kind and they treat you like you are there only customer, most places you are lucky if you can find one staff member willing to help you but at pioneer I don’t know how they have hired a whole team that are awesome, but they have managed to do it, just to tell you how I feel about pioneer, I started out just getting a personal loan from them, now I have my checkings through them, both my cars I had refinanced through them and I have a credit card through them and the reason I chose to have all of these loans through pioneer was because of there friendly staff, so on the behalf of us customers thank you pioneer
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Poor customer care to fraud
Pioneer poor customer service to fraud activity when it happens I had fraud activity over the years through this bank really no support to recruit the loss of the money or any kind of solutions leaves it up to the customer to fill out the paperwork and the grunt work and 90 days get a yes or no to get the money my last recent run in with fraud February 14, 2025 someone use my debit card to flowers and a pizza from Papa John’s the lady gave me the paperwork to fill out. She said it would help me with the flowers because it was out of state. Purchase, but for the Papa John’s, it was in local town. She told me I had to file a police report and fill out the paperwork. As well as first to go to the Papa John’s. Restaurant to see if I can get a refund or get us it taken care of no luck. I should not have to play detective please work when the bank should be the one who’s doing the running and protecting customers not the customer running and worrying about recruiting any the money back? It’s not taken care of customers that’s taking advantage of customers. And a lazy BANK system.
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