WORTHLESS for Managing Loans
I have a car loan with Pioneer, and the app is less than worthless if you’re trying to manage automatic payments. Just call customer service to have them help you, or you’re either going to have a payment come out twice (or 3 times in my case) or you’re going to miss a payment.
Card controls
The web site is great. It’s east to navigate to pay bills and transfer funds. The only negative thing I can say is the notifications when your cards gets used can take more than a day to receive. With the previous Card Companion app notifications we’re instant. Chile
Great
Easy to work with and no B.S.
Easy to use
I love the mobile baking app. I use it all the time and it always has been very user friendly. Five stars all the way.
The update that ruined an ENTIRE institution
I don’t really ever write reviews.. but this new app has left me screaming, literally crying, and tearing my hair out, too many times to count. I had zero problems with the old app or PFCU, as a whole. I’m fact, I was quite a pleased customer. The app was simple, easy to use and fast. But after weeks of service upset and promises of “great” improvements, the new app, this one, rolled out. I will preface this by saying that I am not adverse to change. I am not frustrated simply because of the “learning curve” and change in process. I am tech savvy with zero problem with changes in general. But change is meant to improve-make better. I am not just confused about how to use the app. I do understand how to perform my banking tasks with it, those tasks are just wayyyy more convoluted than they need to be and used to be.. However, this new app has an overwhelming feel of changes made, just for changes sake, not because they improved anything. In fact, every change in this update, has made tasks more difficult that they used to be. Every process made more complicated. Instead of a transfer that took two taps before, a simple transfer now requires navigating through like 4 different pages. Transforming what I used to have done in less than 10 seconds from opening the app, now takes like 2 minutes. It doesn’t sound like a lot. But the over-complication of very simple processes is staggering. I could go on for days, explaining all the ways that this app is horrible to work with. But the main thing I want to convey is how totally and completely this bungled app update has turned all banking here into a nightmare. It’s not just a new app, it’s like an entirely new system that is tied to this disaster of an app. Unfortunately I live in a rural area without other in-person banking options. I am forced to keep an account open there for my HSA banking needs but I have removed all else I can from them and opened an account with an online bank. I want to be clear that this is not just a bad update, with a couple bugs to work out. What makes this such a horror is the fact that they didn’t just add some updates to an existing app that they could maybe revert or something. But they spent months and THOUSANDS of dollars to completely redesign their entire mobile banking system, not just the interface. And I’m the pursuit of change, they left no process untouched, regardless of need to do so. This has resulted in an overly complicated, unreliable “improvements” for things that weren’t broke and already worked well. So as someone who handles 90% of their banking needs virtually, this has rendered PFCU unusable in any way that matters in my day to day life. Bring back the old processes and I would be a very satisfied member again. Which should tell you something about how bad this app is. That a totally satisfied customer switched banks because the app was so bad they couldn’t do their banking anymore.
P.S. if you do go ahead with this app, just prepare to be unable to access accounts on a pretty regular basis.
P.S. if you do go ahead with this app, just prepare to be unable to access accounts on a pretty regular basis.
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