Scammers / lies / shady long contracts
I would strongly advise others to avoid this company. In my experience, the customer service and support have been extremely poor. They lock customers into lengthy three-year contracts and then continue renewing them, making it very difficult to leave.
I also found that what was promised during the sales process did not match what I was later billed for. Communication was inconsistent, and I felt misled by the information I was given.
Overall, my experience has been very disappointing. I believe the company focuses more on keeping customers tied into long-term contracts than on providing good service. I would recommend reading the contract carefully and considering other providers before signing up.
I also found that what was promised during the sales process did not match what I was later billed for. Communication was inconsistent, and I felt misled by the information I was given.
Overall, my experience has been very disappointing. I believe the company focuses more on keeping customers tied into long-term contracts than on providing good service. I would recommend reading the contract carefully and considering other providers before signing up.
Show more
Worst mobile provider I’ve ever used
I chose plan.com for my business and it has been, without question, the worst experience I've ever had with a mobile provider.
My services were suspended because of an overdue payment. I paid the balance, but more than a week later my outgoing calls still hadn't been restored. I was repeatedly told there were no restrictions on my account and that everything was fine, yet I still couldn't make a single call. The most ridiculous part was that every time I tried to call from my phone, I was redirected to 02. 02 kept telling me they couldn't help because I wasn't their customer and that I needed to contact plan.com instead. So I was left in a situation where I couldn't even contact my own provider from my own phone. This is my business number. Their failure to restore my service cost me clients, work and caused an unbelievable amount of stress. In the end I had no choice but to switch to another provider simply so I could make phone calls again. Avoid at all costs!!
My services were suspended because of an overdue payment. I paid the balance, but more than a week later my outgoing calls still hadn't been restored. I was repeatedly told there were no restrictions on my account and that everything was fine, yet I still couldn't make a single call. The most ridiculous part was that every time I tried to call from my phone, I was redirected to 02. 02 kept telling me they couldn't help because I wasn't their customer and that I needed to contact plan.com instead. So I was left in a situation where I couldn't even contact my own provider from my own phone. This is my business number. Their failure to restore my service cost me clients, work and caused an unbelievable amount of stress. In the end I had no choice but to switch to another provider simply so I could make phone calls again. Avoid at all costs!!
Show more
Scam
Terrible service and app
rip off
My plan Is an ansouloute shower. i have had to close buisness to become career and they want me to pay £1500 to cancel my contract the most uncompasionate ppeople's ve come across during my process . I really hope ofcom or someone gets these scammers shut down . scum
Scammers!!!
Most horrible experience with this company
