Scammers / lies / shady long contracts
I would strongly advise others to avoid this company. In my experience, the customer service and support have been extremely poor. They lock customers into lengthy three-year contracts and then continue renewing them, making it very difficult to leave.
I also found that what was promised during the sales process did not match what I was later billed for. Communication was inconsistent, and I felt misled by the information I was given.
Overall, my experience has been very disappointing. I believe the company focuses more on keeping customers tied into long-term contracts than on providing good service. I would recommend reading the contract carefully and considering other providers before signing up.
I also found that what was promised during the sales process did not match what I was later billed for. Communication was inconsistent, and I felt misled by the information I was given.
Overall, my experience has been very disappointing. I believe the company focuses more on keeping customers tied into long-term contracts than on providing good service. I would recommend reading the contract carefully and considering other providers before signing up.
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Worst mobile provider I’ve ever used
I chose plan.com for my business and it has been, without question, the worst experience I've ever had with a mobile provider.
My services were suspended because of an overdue payment. I paid the balance, but more than a week later my outgoing calls still hadn't been restored. I was repeatedly told there were no restrictions on my account and that everything was fine, yet I still couldn't make a single call. The most ridiculous part was that every time I tried to call from my phone, I was redirected to 02. 02 kept telling me they couldn't help because I wasn't their customer and that I needed to contact plan.com instead. So I was left in a situation where I couldn't even contact my own provider from my own phone. This is my business number. Their failure to restore my service cost me clients, work and caused an unbelievable amount of stress. In the end I had no choice but to switch to another provider simply so I could make phone calls again. Avoid at all costs!!
My services were suspended because of an overdue payment. I paid the balance, but more than a week later my outgoing calls still hadn't been restored. I was repeatedly told there were no restrictions on my account and that everything was fine, yet I still couldn't make a single call. The most ridiculous part was that every time I tried to call from my phone, I was redirected to 02. 02 kept telling me they couldn't help because I wasn't their customer and that I needed to contact plan.com instead. So I was left in a situation where I couldn't even contact my own provider from my own phone. This is my business number. Their failure to restore my service cost me clients, work and caused an unbelievable amount of stress. In the end I had no choice but to switch to another provider simply so I could make phone calls again. Avoid at all costs!!
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Scam
Terrible service and app
rip off
My plan Is an ansouloute shower. i have had to close buisness to become career and they want me to pay £1500 to cancel my contract the most uncompasionate ppeople's ve come across during my process . I really hope ofcom or someone gets these scammers shut down . scum
Scammers!!!
Most horrible experience with this company
Connectivity
Cant ever log on/in
Case
Absolutely rubbish app it doesn’t never work. I can never log on. Don’t bother !
Complete scam!
I’ve been stuck in contracts that I can’t get out of unless I pay over £450 since 2019! I was misled by O2!
Shambles
Don’t bother, absolute scammers, customer service abysmal. Lock you into massive contracts without mentioning VAT. Hopefully enough complaints to citizens advise will close these clowns down
Total scam. The app is designed to give delayed readings
If I could give them negative rating I would. I recently received a bill of over £400 after using this app to check my data daily on my new account. I received a text last week saying I was over my limit. I checked the app immediately and found I still had more than half my data unused, so thought it was a bot sending out a text to encourage you to buy the overpriced Bolt on data package. I did not buy this as I trusted the ‘live account data’ on the app.
This happen once more a few day later. And again I immediately checked and yet again my data spend was still under half the allocation.
A day later I checked the app again and I was still well under half my data allowance however later that day my call to my partner was ‘intercepted’ by Plan.com call centre and I was told I had over spent on my data by 6gb.
And as a result my bill was now at over £600.
When I protested and said I had checked the app that morning, I was told that the app doesn’t update that quickly!!!
This in my view is pure fraud.
DO NOT TRUST THIS COMPANY.
This happen once more a few day later. And again I immediately checked and yet again my data spend was still under half the allocation.
A day later I checked the app again and I was still well under half my data allowance however later that day my call to my partner was ‘intercepted’ by Plan.com call centre and I was told I had over spent on my data by 6gb.
And as a result my bill was now at over £600.
When I protested and said I had checked the app that morning, I was told that the app doesn’t update that quickly!!!
This in my view is pure fraud.
DO NOT TRUST THIS COMPANY.
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Very poor app, same as customer service . Avoid
The app does nothing at all, it refuses to let me view or manage any aspects of our multiple lines. Can’t view invoices, spending caps, manage billings - nothing.
When trying to fix this, or anything, through customer service, the experience is actually worse.
When trying to fix this, or anything, through customer service, the experience is actually worse.
RIP OFF COMPANY DO NOT USE
I’ve just been charged £1300 for my phone being on in the Caribbean for a few days . I made a couple of calls on WiFi and that was it but their data usage costs are absolutely outrageous!!!
A disgusting company … stay away from them … lots of hidden charges and basically a scam .
I cannot wait to finish the contract and leave .
STAY CLEAR !!!!!
A disgusting company … stay away from them … lots of hidden charges and basically a scam .
I cannot wait to finish the contract and leave .
STAY CLEAR !!!!!
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Poor service premium price
Constantly have issues staff are trained to deflect blame rather than solve issues
Phone contract
Used them for 12 months, seems ok so
Far, same as being with o2
Far, same as being with o2
SCAM!!
Do not use will scam you out of everything you have, change you over the odds without giving you a new phone.
You will never Win, horrible people.
God will give them what they deserve.
You will never Win, horrible people.
God will give them what they deserve.
Do not move to plan
Moved to plan and the first call was great.
After that the customer service has been awful.
Was suppose to
Have a call back after a agent was suppose to
Listen to a call recording and not had one it’s been
4 months🙄
Made a complaint online vie the complaint process and got a email
Back to say that it’s
Been resolved and now the complaint is closed. I’ve not
Even had anyone speak to me
Regarding my complaint .
Crap service
Can’t keep there word
After that the customer service has been awful.
Was suppose to
Have a call back after a agent was suppose to
Listen to a call recording and not had one it’s been
4 months🙄
Made a complaint online vie the complaint process and got a email
Back to say that it’s
Been resolved and now the complaint is closed. I’ve not
Even had anyone speak to me
Regarding my complaint .
Crap service
Can’t keep there word
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Do not use this company
I feel like I have been completely scammed! Can’t get out of this contract, have been over charged every bill. Can never get through to anyone and they promise you money they will never give you. AVOiD at all costs!!!
Bunch of idiots and scam
This people are just scam first time in my life will hear when you are not using your phone and connected to home Wi-Fi or office Wi-Fi that your data will be on. In 2 days was told my data is finished when I have been using my office Wi-Fi and home Wi-Fi. What a scam please and please avoid this company at all cost. THEY ARE SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM
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Useless
The app doesn’t allow me to see the bill, my contract, usage so it’s a waste of time.
Avoid at all costs
I’d rather take a number 2 in my hand and clap, than give this company another penny of my money. After 3 years of being tied in to 4 extortionately over priced phone contracts next month I finally get away from this company. Never ever again will I make the stupid costly mistake of agreeing to something over the phone. Promised the earth and delivered me nothing, and then once cancellation period has lapsed they got you and there’s no getting out.
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