Ongoing Issues
Since I’ve installed the App about two years ago, more often it hasn’t been working. The medical centre advised me to contact the App developer to rectify the issue!!!! To begin with, this advice is insane! Why, I, the patient, should do that?! After contacting them reluctantly, they were not hopeful at all. I had to delete and reinstall the App and put all my medical details all over again. The App was functional for a few months and now all I’ve been getting is a blank white screen. I brought this up with the medical centre and all they offer is an apology, stating that many patients are experiencing the same. This has been going on for a few months now without any resolution.
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Is a 2 year old the Dev for this app?!
Honestly, the fact that there have been multiple similar complaints regarding this app as its lack of functionality, with no change to their product is appalling. During a time when you are creating these apps in order to help alleviate the medical system from unnecessary appointments and giving the patient access to vital information, the app should be able to pull up more than a blank screen. It would take one full stack developer, (and I would hope they also engage UX/UI), no more than a couple of weeks to figure this out. Directing patients to an app that can’t even display a home screen, especially when it comes to someone’s health is appalling. Whichever C Suite exec approved this horrid piece of garbage to be a portal for their patients should be ashamed, so should the company behind this abomination who cannot get the basics of app development correct and therefore should not have a funded project. This app is a disgrace and the executives that run it, as well as those endorsing it should be ashamed. You’ve driven more people into already congested GP clinics, most of which now require a few and therefore driven those without resources to their local ED, which is most likely struggling more than this app is while trying to open the home page.
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Response from developer
Hi there, thank you for your feedback and we’re sorry the app hasn’t been working out on your end. We would love to know how we can improve and create a better experience for our patients. Please feel free to contact us on 1300 919 658 or at feedback@mypracticeapp.com.au. Regards, The MyPractice Team
MYPRACTICE HOPELESS APP
for about 4 or more months the app stopped working on my iPhone and it opens as blank page. Tried it on different devices and operating systems and all the same. Very inconvenient When trying to get epresciptions, referrals, medical certificates and booking online. Please try to fix it as soon as possible as no one has that much time while at work waiting on the phone to book or do other quick business. Very very inconvenient
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Cannot switch the centre
Cannot switch my centre from Myhealth Central Park to Myhealth broadway in the app (centre drop-down list showing “there are no results”). Therefore cannot book apt or see results properly. When it use to be able to switch centres, the app was good. Wish this can be fixed quickly.
Response from developer
Hi Shawn, we're sorry to hear you've been experiencing this issue with the app. If you'd like to give us a call on 02 9161 8088, or send us an email at feedback@mypracticeapp.com.au, we would love to sort this out for you! Regards, The Mypractice Team
Quick trouble shooting response time
I had an issue with the app not working on an IPhone. The app was blank when I opened it. I did all the usual.. restarted my phone, deleted and redownloaded the app but it didn’t help.
I emailed for assistance and Ian responded promptly with the following fix and it worked immediately:
1.Go to settings>accessibility>display and text
2.Confirm if the 'Increase Contrast' is enabled, if yes, please advise to disable it.
3.Once it's disabled, restart the MPA and try to access.
I emailed for assistance and Ian responded promptly with the following fix and it worked immediately:
1.Go to settings>accessibility>display and text
2.Confirm if the 'Increase Contrast' is enabled, if yes, please advise to disable it.
3.Once it's disabled, restart the MPA and try to access.
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Response from developer
Hi, thanks for taking the time to leave this kind review! We hope you continue to enjoy the app! Regards, the MyPractice Team
