Ongoing Issues
Since I’ve installed the App about two years ago, more often it hasn’t been working. The medical centre advised me to contact the App developer to rectify the issue!!!! To begin with, this advice is insane! Why, I, the patient, should do that?! After contacting them reluctantly, they were not hopeful at all. I had to delete and reinstall the App and put all my medical details all over again. The App was functional for a few months and now all I’ve been getting is a blank white screen. I brought this up with the medical centre and all they offer is an apology, stating that many patients are experiencing the same. This has been going on for a few months now without any resolution.
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Is a 2 year old the Dev for this app?!
Honestly, the fact that there have been multiple similar complaints regarding this app as its lack of functionality, with no change to their product is appalling. During a time when you are creating these apps in order to help alleviate the medical system from unnecessary appointments and giving the patient access to vital information, the app should be able to pull up more than a blank screen. It would take one full stack developer, (and I would hope they also engage UX/UI), no more than a couple of weeks to figure this out. Directing patients to an app that can’t even display a home screen, especially when it comes to someone’s health is appalling. Whichever C Suite exec approved this horrid piece of garbage to be a portal for their patients should be ashamed, so should the company behind this abomination who cannot get the basics of app development correct and therefore should not have a funded project. This app is a disgrace and the executives that run it, as well as those endorsing it should be ashamed. You’ve driven more people into already congested GP clinics, most of which now require a few and therefore driven those without resources to their local ED, which is most likely struggling more than this app is while trying to open the home page.
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Response from developer
Hi there, thank you for your feedback and we’re sorry the app hasn’t been working out on your end. We would love to know how we can improve and create a better experience for our patients. Please feel free to contact us on 1300 919 658 or at feedback@mypracticeapp.com.au. Regards, The MyPractice Team
MYPRACTICE HOPELESS APP
for about 4 or more months the app stopped working on my iPhone and it opens as blank page. Tried it on different devices and operating systems and all the same. Very inconvenient When trying to get epresciptions, referrals, medical certificates and booking online. Please try to fix it as soon as possible as no one has that much time while at work waiting on the phone to book or do other quick business. Very very inconvenient
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Cannot switch the centre
Cannot switch my centre from Myhealth Central Park to Myhealth broadway in the app (centre drop-down list showing “there are no results”). Therefore cannot book apt or see results properly. When it use to be able to switch centres, the app was good. Wish this can be fixed quickly.
Response from developer
Hi Shawn, we're sorry to hear you've been experiencing this issue with the app. If you'd like to give us a call on 02 9161 8088, or send us an email at feedback@mypracticeapp.com.au, we would love to sort this out for you! Regards, The Mypractice Team
Quick trouble shooting response time
I had an issue with the app not working on an IPhone. The app was blank when I opened it. I did all the usual.. restarted my phone, deleted and redownloaded the app but it didn’t help.
I emailed for assistance and Ian responded promptly with the following fix and it worked immediately:
1.Go to settings>accessibility>display and text
2.Confirm if the 'Increase Contrast' is enabled, if yes, please advise to disable it.
3.Once it's disabled, restart the MPA and try to access.
I emailed for assistance and Ian responded promptly with the following fix and it worked immediately:
1.Go to settings>accessibility>display and text
2.Confirm if the 'Increase Contrast' is enabled, if yes, please advise to disable it.
3.Once it's disabled, restart the MPA and try to access.
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Response from developer
Hi, thanks for taking the time to leave this kind review! We hope you continue to enjoy the app! Regards, the MyPractice Team
White screen!
This app does not work. All I get is a white screen. The developer needs to fix this. I cannot access any of my information. My medical centre is closed during the holiday season, I have Covid and cannot get any of my medical information to give to another medical centre so that I can get the antiviral medication that I need. So annoyed……. I don’t know why any medical centre would use this terrible app.
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Absolute joke
I can’t even open the app… I get a blank white screen. I need to get my pathology slip and my prescription. Now I have to pay a ridiculous gap to see my doctor to get new ones. And I will be telling the med clinic to ditch this app.
I feel for the people who have serious and complex medical conditions that rely on apps like this to keep their health organised. The developers don’t give a $h!7.
The problem with this app is that the paying clients are the medical practices not the actual patients or end users so the developers don’t care that the app doesn’t work. The company still get their money. Has anyone noticed the patronisingly generic responses to all these damning reviews? That’s how much the developers care about the end user experience. “If you have feedback email us…’ Umm… read your reviews, it’s full of feedback!! Try using your own app, then you’ll experience how rubbish it is for yourself.
I feel for the people who have serious and complex medical conditions that rely on apps like this to keep their health organised. The developers don’t give a $h!7.
The problem with this app is that the paying clients are the medical practices not the actual patients or end users so the developers don’t care that the app doesn’t work. The company still get their money. Has anyone noticed the patronisingly generic responses to all these damning reviews? That’s how much the developers care about the end user experience. “If you have feedback email us…’ Umm… read your reviews, it’s full of feedback!! Try using your own app, then you’ll experience how rubbish it is for yourself.
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Worst App ever!
This App just keeps getting worse and worse!
This is very unacceptable, the codes you send come up as errors and invalid, so can’t log in. When I can finally get in, sometimes days later, all my results and appointments have disappeared. I can’t believe GPs are still advertising for clients to use this app, knowing just how bad it is. I explained my frustration to the staff at my local GP office, they said they have many complaints about the App. Please fix this Medical App properly, if you can’t fix it maybe it’s time to remove it from the App Store.
This is very unacceptable, the codes you send come up as errors and invalid, so can’t log in. When I can finally get in, sometimes days later, all my results and appointments have disappeared. I can’t believe GPs are still advertising for clients to use this app, knowing just how bad it is. I explained my frustration to the staff at my local GP office, they said they have many complaints about the App. Please fix this Medical App properly, if you can’t fix it maybe it’s time to remove it from the App Store.
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Terrible
Terrible app. Originally signed in, to my Dr’s practice and could see my lab results etc. since the app updated at some point in the last year my profile is set on some Dr practice I’ve never been to, and it will not let me select any other medical practice let alone mine.
I’ve deleted and reinstalled the app and it does the same thing.
Would love the chance to use it properly to access my results etc
I’ve deleted and reinstalled the app and it does the same thing.
Would love the chance to use it properly to access my results etc
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Response from developer
Hi there, we are sorry to hear that you've been having this problem with the app. Please feel free to reach out to us on 02 9161 8088, or at feedback@mypracticeapp.com.au and our customer support team will be happy to assist you. Thanks, the MyPractice Team
Simply the Worst
I have been emailing back and forth all week. Have updated to latest version and while referrals can now be read, results, while they show, are still unable to be opened. On 19 Sep was told version 3.5.4 would solve the problem then on 21st was told bug would be fixed "within the week". Medicare should rethink their $10 million investment in this company or at least as an investor get them to up their game. This is vital information we need to be able to access.
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Updates killed functionally
Can no longer change which doctor’s surgery i view, as I attend two different surgeries both using this app it’s not useless, cannot access my second surgery for any of my neurology results.
Deleting app and telling both private surgeries that they need to resolve their app contracts, find another way to reliably share my results or I’m finding another surgery to facilitate healthcare needs that has other systems.
Deleting app and telling both private surgeries that they need to resolve their app contracts, find another way to reliably share my results or I’m finding another surgery to facilitate healthcare needs that has other systems.
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If I could give less than 1 I would
How is it 2023 and an app is not only terrible, glitchy, not user friendly but has also gotten progressively worse with each update in the last 12 months.
Used to be easy to navigate and use. Now re directs to a website instead of remaining in the app, doesn’t keep you logged in, has an awful layout and takes longer to make appointments and change them.
Used to be easy to navigate and use. Now re directs to a website instead of remaining in the app, doesn’t keep you logged in, has an awful layout and takes longer to make appointments and change them.
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Response from developer
Hi there, we are sorry you feel that way about the app. If you have some feedback on how we can improve, we would love to hear it. You can let us know by emailing feedback@mypracticeapp.com.au. Thanks, the MyPractice team
Terrible update
Terrible! I can’t do any bookings anymore. It doesn’t work. All my past results and analysis are gone nothing is saved from my last 5 years of using it and there is nothing on my profile, there are no details at all saved and registered. Weather is from the doctors not saving it or the app not working and deleting all the information saved, this is just terrible
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0 stars
First time booking an appointment with my surgery since they switched to this app and I can’t even complete my registration. The UI is terrible. I have to flip from portrait to landscape to get the drop down menus working and get at the end cannot select my surgery. Couldn’t book an appointment in the end. Complete trash. And I’m using an iPhone 13 running iOS 16.1.1.
Did you do any user testing prior to releasing?
It doesn’t deserve 1 star but I’m forced to give it 1 to submit my review.
Did you do any user testing prior to releasing?
It doesn’t deserve 1 star but I’m forced to give it 1 to submit my review.
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What is wrong with your app?
Since the update, this app has been appalling. A few days ago, my results history disappeared. I emailed as per instructions, which says someone will get back to you within 24 hours, and no one has gotten back to me at all. Now I open the app to find all the menu items have disappeared, and I can’t make appointments. I just called the helpline, and no one picked up, and I had to leave a message. I am under no illusion that someone will actually get back to me. You need to fix your app. This is about peoples medical appointments and medical records. I need my medical records. I’m livid.
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What’s happening?
As everyone else is reporting, the app can no longer be used to book appointments, view/cancel current appointments, and all documents/information once attached to user accounts are now gone and inaccessible. Why did this update happen?! What was the point, and will the previous functions and user documents/information be restored?? There is literally no point to this app without the aforementioned things… and many users have no other access to their documents/information!!
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Rubbish - doesn’t work
Trying to download the app for past few days as it’s what our surgery use. Only to not be able to do anything. Once iv entered in all details and then get to the final screen where you pick your surgery it won’t go any further. I picked our drs and then that’s as far as it went after I clicked it, the surgery disappeared and then won’t go any further and no further buttons to press to complete the profile.
We shouldn’t have to contact support to get these things fixed. Especially when it looks like from other reviews this isn’t just happening to me.
We shouldn’t have to contact support to get these things fixed. Especially when it looks like from other reviews this isn’t just happening to me.
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Have nothing to say…….
This is an app that only shows your name correctly but nothing else. Every time after upgrade, everything is gone. You tried to click, logout, deleted app and restore, no, not working, no, everything is frozen. Only your name there is correct. I need to pay 30 dollars each time with tele consult, but with this app?signal gone easily, face time stuck easily…..disappointed.
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App updates
This app has a future but they way developers manage the updates is quite unprofessional. I initially lost my reports but after browsing through the app managed to find the linked clinic and was able to recover my reports. So increased the rating to three stars but still there should be better management of updates.
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Response from developer
Hi there! Sorry to hear that you are having issues with the app. Our customer service team are available to contact so we sort this issue with you! You can reach us on 1300 919 658 or by sending us an email to feedback@mypracticeapp.com.au. Kind Regards, The MyPractice Team
Poor design, UX and contains no information
Each update this app gets worse. Just made to update as it wouldn’t show results I need. Now, NONE of my results, medications, certificates or even upcoming appointments are showing. There’s no data available at all.
The app was working much better a year ago but the past 6 to 10 months there’s been problem after problem. You can’t make bookings, although app and advertising says you can and this most recent update has deleted all my medical information that is very important. Now I’m going to need to get doctor to print everything and I’ll scan so I have a digital copy. Time to delete as it only causing additional frustrations about my medical situation that I need!
The app was working much better a year ago but the past 6 to 10 months there’s been problem after problem. You can’t make bookings, although app and advertising says you can and this most recent update has deleted all my medical information that is very important. Now I’m going to need to get doctor to print everything and I’ll scan so I have a digital copy. Time to delete as it only causing additional frustrations about my medical situation that I need!
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Response from developer
Hi there! We are sorry to hear that you are having issues with the app. Our customer service team are available to contact so we sort this issue with you! You can reach us on 1300 919 658 or by sending us an email to feedback@mypracticeapp.com.au. Kind Regards, The MyPractice Team
