Unorganized app
The app is unorganized. Struggling finding the notes of what I need to do pre surgery . I have multiple issues happening and each has its own requirements. I spend hours trying to find the notes. I get phone calls giving me these instructions but are the majority of the time traveling and can not write things down thus depending on this app for the answers. Scheduling for these special procedures is also a pain. I receive automated calls unable to write the information down due to traveling. I have no idea who to call and there is no record in the app who to call when the automated call hangs up on me. Totally disgusted with HSHS and Prevea.
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Great tool
This app is a godsend, both for patients and staff. What makes it work is that everyone involved is responsive and reliable. It is a time saver for all parties and its responsiveness, when it relates to health issues, provides comfort that it will work as designed. Thank you!
Easier Communication
Makes it much easier to have questions answered, medication prescriptions refilled, etc. I can see test results much quicker as well though I often don’t understand the implications. Usually staff will send a message or call if the results are serious. I find some staff are more diligent about answering messages than others. Communication with physicians is non-existent unless one is fortunate to get a face to face appointment. Health care is changing & some of those changes are difficult. A patient must be their own advocate now. My Prevea does help with the advocacy.
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??
Please change the questions. No one wants to answer the same question 10 times.
Epic
No Prevea visits show up in Epic. Otherwise I really like the app.
