Great tool
This app is a godsend, both for patients and staff. What makes it work is that everyone involved is responsive and reliable. It is a time saver for all parties and its responsiveness, when it relates to health issues, provides comfort that it will work as designed. Thank you!
Easier Communication
Makes it much easier to have questions answered, medication prescriptions refilled, etc. I can see test results much quicker as well though I often don’t understand the implications. Usually staff will send a message or call if the results are serious. I find some staff are more diligent about answering messages than others. Communication with physicians is non-existent unless one is fortunate to get a face to face appointment. Health care is changing & some of those changes are difficult. A patient must be their own advocate now. My Prevea does help with the advocacy.
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??
Please change the questions. No one wants to answer the same question 10 times.
Epic
No Prevea visits show up in Epic. Otherwise I really like the app.
Message addressing issue , med vendor
1-
Previously I found it easy to address messages to multiple providers so that each sees the same info and/or data. I found that seems unavailable as an option or I am unaware of a convenient method to do so. If it is possible , I would like to be told where and how to do so. If it is me or my iPhone’s issue, I would like to know if I can correct that.
2-
I also change Part D insurers annually or nearly so, in that regard I update my preferred source of medication dispenser. But recently I noted that the medication listing which appends the dispenser, may not automatically update that info for each specific medication. With some meds it is preferable to use differing dispensers to optimize OOP costs.
Previously I found it easy to address messages to multiple providers so that each sees the same info and/or data. I found that seems unavailable as an option or I am unaware of a convenient method to do so. If it is possible , I would like to be told where and how to do so. If it is me or my iPhone’s issue, I would like to know if I can correct that.
2-
I also change Part D insurers annually or nearly so, in that regard I update my preferred source of medication dispenser. But recently I noted that the medication listing which appends the dispenser, may not automatically update that info for each specific medication. With some meds it is preferable to use differing dispensers to optimize OOP costs.
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Illogical, Poorly Organized, & Hard to Use
I’ve disliked this app for many years, for a host of reasons. More than once, I tried sending them detailed written lists of its problems, plus a long list of suggested improvements, but never heard back and nothing was fixed. I have to keep hunting for how to do even the simplest tasks. Do they ever ask REAL patients for feedback?
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Easy to use
I really like the My Prevea App! It’s easy to use and my nurses and Doctors respond promptly to messages! Sometimes I get lab results before my Doctor and I wait to see his response before I try to figure it out. Love the App!
Tom D & Maggie in AZ; 10/28/25 first access after return to AZ for winter: all was well while I was
In Green Bay, Green Valley Az is another story with continuous error messages of “error unable to retrieve data…”!
I need the information for medical purposes here. It was supposed to be ‘easy’!!!
I need the information for medical purposes here. It was supposed to be ‘easy’!!!
My Prevea App
Took a little to get used to it but it’s very effective and quick!!!
Cannot login
Constantly getting errors. ERROR LOGGING IN: There was a problem connecting with the server. Please try again later.
Happens every time I try to get in lately.
Happens every time I try to get in lately.
Useless app
Cannot login, just shows a load circle for .2 seconds and does nothing. If you guys want me to pay my bill you should make it easier to do so.
Passcode option no longer works
I have an iPhone 12 running IOS 15.4.1, and the passcode option worked on all previous versions of this app until now. It’s painful to have to remember which password has been assigned and needs to be pecked into the login screen to this account. Please repair this issue ASAP!
Not always easy to navigate
Text Reminders are not great timing. I have many times gotten a reminder
For an appointment (day) I show up and it actually is a different week - several weeks away!
Awkward to request appts.
But I do prefer it to waiting on hold for 20 minutes
For an appointment (day) I show up and it actually is a different week - several weeks away!
Awkward to request appts.
But I do prefer it to waiting on hold for 20 minutes
Personal information
I love this app. It's very helpful and even more convenient. Although......lately, every time I open the app to do the e-check in, it has either my sons address, or my daughters address in place of mine. I have updated it and saved it, yet when I open it again, it has one of their addresses in place of mine. I do t know why this is happening.
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No info
I have not gotten any of my medical information Mira Hospital have had a total blood test and an echocardiogram and it is not showing up please advise
Ap does not sync with chart
Was tested for covid May 2020, tested negative. Needed a doctors note to return to work that was to be transmitted through the app. The note never came and the app does not sync with my medical records or the test results and prevea will not email a letter resulting in my being sent home from work.
Sufficient
App gets the job done for me so far with what i need. Refill requests, messaging my doctor, and checking my appointment dates. It also seems to have an option to check in and save your place in line for the urgent care ahead of time. I haven't tested this feature out yet but seems like a nice plus if it works.
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Help!
Used to be in invaluable and now won’t even load! I think it’s not compatible with new IOS update.
Malfunctioning
Malfunctioning quite a bit
Scan and billing doesn't work
Data is there and it is nice to view but Quick Pay feature on the billing statement is missing from the app. Also, the balance in the app and as discussed with the billing department didn't match. And they had trouble finding all the charges, making it necessary to make multiple phone calls
