This app got bug and developer shall take action immediately
Updates needed
Frustrating joke
For a medical app this is shameful at ones lowest ebb you try and see YOUR results only to be denied access. Shame on the people that run this despicable app. You are harming people.
Response from developer
We’re very sorry this experience caused you distress. We understand how important accessing your results is and apologise that the app let you down. Please contact us on 1300 662 980 or share your details so we can assist you as quickly as possible.
Can no longer log in
Enter Username and password and keep getting blocked.
Reset multiple times.
Emails me a code, no where to enter the code and blocks me for not putting in the code emailed into the app that I didn’t know needed to enter and there is no where to enter it. Going in circles. 😩
Response from developer
Thanks for reaching out and sharing your feedback. We’re sorry to hear you’re having trouble accessing the app with the additional layer of security. While this added protection is recommended to help keep your account secure, we can assist you if you would like to opt out. Please submit your contact details and a brief description of the issue at https://myrad.zed.link/support/tickets/new, and our team will help you resolve it as quickly as possible.
Locked out.
I have had to delete the app from both iPad & iPhone & reinstall it, made it forget my password then it gave me like a long 15 number & letter password. Then from there i was able to set up a 4 digit pin….now I can sign in with just my PIN number (on both devices)
Response from developer
Sorry to hear that. Please send us a note at support@zedtechnologies.com.au so that we can follow up. I'm confident we can sort this out for you
Locked out.
Zero client support
Response from developer
Sorry to hear that. Please send us a note at support@zedtechnologies.com.au so that we can follow up. I'm confident we can sort this out for you.
Access
Face access totally unreliable
Response from developer
Thank you for your feedback. We're sorry to hear you're having trouble accessing the app. Could you please provide more details about the issue? This will help us address it more effectively. Feel free to contact us at support@zedtechnologies.com.au
Impossible to access
Response from developer
Thank you for your feedback. We're sorry to hear about the issue you're experiencing. Could you please provide more details so we can address the problem? Looking forward to your response. Please reach out to support@zedtechnologies.com.au. I'm confident we can sort this out for you
Joke
Response from developer
Thank you for your feedback. We're sorry to hear about the issue you're experiencing. Could you please provide more details so we can address the problem? Looking forward to your response. Please reach out to support@zedtechnologies.com.au. I'm confident we can sort this out for you
Impossible
Response from developer
Sorry to hear that. Please send us a note at support@zedtechnologies.com.au so that we can follow up. I'm confident we can sort this out for you