Unethical and predatory business practices
This is the most egregious example of unethical business practices I have encountered. The company engages in manipulative tactics and makes false promises in an attempt to extract money from customers. Their conduct is deeply unprofessional and unacceptable
i want my instagram backResponse from developer
Hi, Thanks for bringing this to our attention. Please reach out to our live chat agents through our website or the MyRepublic mobile app. They are available Monday to Friday, from 9 am to 6 pm. Thank you! - MC
Poor after purchase service
The worst telco service ever. No customer service. Fail to deduct payment from our bank several times over consecutive months, charge us penalties and terminate our services as and when they wish. Even when we've made payments manually, they've fail to reinstate the services but still continue to request payment for the following month.
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Porting over to another telco
I wanted to change to StarHub but was unsuccessful in porting over despite StarHub assurance that it would done in 24 hrs.
Spoken to Kris from Republic and she checked and confirmed my details correctly. She arranged my porting over on 31Aug2025 contrary to my request to have it done asap. She also wanted to terminate my line although she knew I wanted to port over my line.
This is very bad service and I won’t recommend to anyone.
Spoken to Kris from Republic and she checked and confirmed my details correctly. She arranged my porting over on 31Aug2025 contrary to my request to have it done asap. She also wanted to terminate my line although she knew I wanted to port over my line.
This is very bad service and I won’t recommend to anyone.
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Stop logging me out
Stop logging me out
Great app
The app works well and I can easily find what I am looking for. My 5g plan is value for money.
The worst!
The irony of an internet company have a website and app that doesnt work! It lags like crazy/ freezes, the chat is useless as all the agents are clueless and never follow up as promised. The chats then get closed while they ask you to wait for their response and you have to go back through the whole soul destroying process again. If you haven’t signed up yet: DON’T!!!
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Terrible service
Relocating to my new home is such a big hassle that they chose not to enquire me about the status of termination point. One port is taken the other, my younger brother already took it. Now already installed a new one beside it. Hais…now this kind of service from them. I already lost confidence in them.
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Horrible
This app could not be any worse. Consider b4 you switch service. Agents not available on chat, but no clue if it actually works as we’re unable to get to main screen with balances, etc.
you will be flying blind on your data usage, which could be the reason they do not want you to see it. Updates galore, but zero changes.
you will be flying blind on your data usage, which could be the reason they do not want you to see it. Updates galore, but zero changes.
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App is not working at all
Hello, trying to pay my bill but the app keeps saying “please try again” when I open it. It does this even when I delete and reinstall back.
Great UI !
App UI is better than the big 3 telcos. One request for improvement: Please provide a “Read All” button to allow user to clear all the notifications at one go. It is annoying to force user to open every every single notification ! It will be 5 star if not for this.
exceptional service
Big thanks to Seri from MyRepublic! She's been incredibly helpful, patient, and professional. After years of dealing with rude or unhelpful reps, it's refreshing to get such great service. She not only gave us the solution but also went the extra mile. Really appreciate her guidance and support!
Update mobile plan issue
Currently on 5G standard plan and had selected to change to 5G Essential plan a few days ago. This change is not recorded anywhere. I tried to redo the update to 5G essential plan again just to be sure. App replies Error. Is there a confirmation on upcoming plan change? Please review.
Scam
LOANSHARK BEHAVIOR COMPANY . Worst telco in history of telcos .
0 customer support no numbers and the chat box is basically unusable . And the cs team are basically robots who repeat the exact same thing regardless of what your query is . Scam company that sends you bills after bills after bills . Less than 1 month missing your bill entails to 2 bills and a whole host of fees . Was paying close to $200 each month for wifi alone + the most randomest fees. Tried to contact support but no number to call and they just tell you the bill to pay and whether u can pay it today? 0 support and waiver for fees that shouldnt exist in the first place .
0 customer support no numbers and the chat box is basically unusable . And the cs team are basically robots who repeat the exact same thing regardless of what your query is . Scam company that sends you bills after bills after bills . Less than 1 month missing your bill entails to 2 bills and a whole host of fees . Was paying close to $200 each month for wifi alone + the most randomest fees. Tried to contact support but no number to call and they just tell you the bill to pay and whether u can pay it today? 0 support and waiver for fees that shouldnt exist in the first place .
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Chat Help
I couldn’t get a hold of CS to help through chat, but the good thing is they also provide chat through email so that we don’t have to always attend to phone to wait. Paul gives me detailed instructions to resolve my issue and it works like charm. Thank you!
AI support is a joke
The ai bot is dumb and it takes ages to connect to a real person. I end up tapping thru multiple auto responses just to get to a person. And the person still has to verify who I am when I am clearly logged in on the app. Then when I missed the message they close the conversation and I have to start over. What a horrible unusable app design. Do the developers or product people ever use their own app?
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Auto logged out & broadband plans not visible
1. I have to login to my account every few days as the app keeps logging me out after not having opening the app for a few days.
2. My account is combined with mobile & broadband. Broadband accounts are not visible after a few days/a week of not opening the app. Have to relog to get everything in place.
Overall, troublesome to keep logging into the app.
2. My account is combined with mobile & broadband. Broadband accounts are not visible after a few days/a week of not opening the app. Have to relog to get everything in place.
Overall, troublesome to keep logging into the app.
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Broadband service and billing is missing from the app
My broadband mesh service is missing from the app. Only mobile service can be seen.
I usually pay bills seamlessly through it. Dont blame me if i cant pay now yea…..
I usually pay bills seamlessly through it. Dont blame me if i cant pay now yea…..
Getting worse
The customer support gets worse.
Change personal details like email have to go through customer support, wait 2 hours
Change personal details like email have to go through customer support, wait 2 hours
Jem’s sale rep is excellent
Ken is very responsive and helpful. So much better than the bots.. I hope MyRepublic can improve on customer service!!!! Seriously
SIM card
Regret using their services overall, SIM card could not activate using the app while in SG and then I had to fly overseas, and while overseas I received email to activate it or else there will be charges of 49++SGD plus delivery charges so think before singing up .. the app did not have any guide for new users at all so could not activate it and now O have to pay this fee for not using it at all
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