You’re not showing on UnitedHealthcare’s app that I got a ride
How come you’re not showing that I got a ride for September 4 September 10 and September 11 why aren’t you not showing? You should be showing on UnitedHealthcare it should be on the app itself a yellow looking car that lets me know when my appointment is
Terrible App
This APP does not allow a new “account” opening for UHC Arizona.it just says “you’ve been logged out out” and tells me to go to the UHC website for assistance. There is no way to sign up for a SafeRide app account on the UHC Website. I’ll just stick to calling in to schedule my rides. Deleting the APP.
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Doesn’t work
I don’t believe in being repetitious. But I’m having the same problem as the previous customer. The app doesn’t work. It keeps telling me my email & password is wrong. When I try to reset it, I’m referred from the website to the app. Then the app says I don’t exist. I’ve gone around and around trying to sign in!!! It doesn’t work! It’s useless! It’s a scam to keep you from getting a ride.
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App doesn’t work
If I could give no stars that would be too good. App hasn’t never worked and is worthless.
App needs LOTS of Improvements
This app is hilarious. Once in a blue moon it will actually book my rides but mostly I end up calling for a human to book the rides. I have complained to Humana since they choose the booking company.
Drivers Discriminate!!!!
Why are the drivers not being assigned until scheduled pick up time ?? Also why are drivers CANCELING MY RIDES?!?!? And why are they ALWAYS 10-20 & EVEN 45 MINUTES LATE?!?!?!??
I will be contacting the state as well as the FCC & ADA regarding app, drivers and company!! I am done playing your games!
I will be contacting the state as well as the FCC & ADA regarding app, drivers and company!! I am done playing your games!
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APP & WEBSITE DOES NOT WORK!!
Website and App will not allow you to sign up as a New Account. Customer Sevice is no help. Call an Uber/Lyft instead because this company DOES NOT care!
Elderly Parents
Great ride home
Where is my ride?
Every time I use this app to schedule my rides it’s always a bust. I take the time to schedule an event and I check the next day the app says no rides scheduled. My insurance plan says I have to schedule rides 48 hours in advance and has to be during business days. On several occasions I’ve had to reschedule my appointment because no rides were ever scheduled although I did it online in this app. Basically, this app is not saving my information on my request for scheduling rides even in the two business days of the appointment time. So, I am wasting my precious time in using it. I don’t even get any error messages if I have done something wrong.
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Terrible app
The My Safe Ride app stopped working. It tells you that you have been logged out and return to the Scan Insurance Portal via the link that it provides but when you click on the link and sign in, the app says the same thing. Customer support is nonexistent. When I call Scan transportation they say that they cannot do anything about the app.
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Won’t stay logged in
ever since your last update anytime I open the app to schedule a ride. I have to click what insurance I’m using just to get to the login screen every single time. Where as before all you have to do is open the app and it will be at your login screen for your insurance, cause you only had to choose your insurance one time. This needs to be fixed.
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Insurance sign-in loop
Supposed to simplify the experience. I call a number tap 1 for English then wait for the robot then I ask for a person cause there’s no easy voice prompt that encourages you to speak about your transportation. They
Awful.
The app schedules rides WAY earlier than the actual appointment. I cannot recall a singular time where I have arrived to my appointment within a reasonable time. Not to mention, the arrival time for the pickup is wrong! I didn’t even get any information for my driver for my appointment so I had to routinely check for my ride to show up, and it arrived 10 minutes early ON TOP OF BEING ABOUT AN HOUR EARLY. While I AM thankful for the service in general, I would enjoy it WAY MORE if it was more accurate!
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No Purpose
This app is a big waste of time, don’t bother downloading this.
Useless App
This App has proved to be useless and very impractical, I have tried numerous times to schedule rides but always have to call to set up the ride. I tried contacting the Tech support and only get a busy signal. When I try to login it says it does recognize my account and today after scheduling a ride with an agent she supposedly sent me a link to reset but I never got the email while on the phone with her and with my email open on my phone really was a waste of time
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Trash
I have been using this app & service for about 2/3 months. My phone number on file isn’t updated despite it being correct on my insurance, I called repeatedly & I added it every time I scheduled a ride. The app has NEVER worked. I’ve never been able to login using SSO or anything else. I was stuck at my appt 2 1/2 hrs last week because of everything I just listed. I sat outside the entire time just to be sure I didn’t miss my ride smh. Customer service SUCKS. If I had other options I wouldn’t choose them!
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SafeRide app and portals for Medicare and Medicaid are messed up!
BOTH of my portals inside this APP for MEDICARE (60 rides) and MEDICAID (9999 unlimited rides) have been messed-up now ever since the original ticket was sent to the Engineers on 5-11-2026 by Kassandra in Support. Just talked with Yvonne with the Support Help line again today 5/20/2026, and both portals are STILL just the same as they were on 5-11-2026. Nothing at all has been corrected or changed!! I have to call SCHEDULING every time I have an appointment to get scheduled since BOTH of my portals are still messed-up!
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Zero Stars is what I want but you have to put something there
My ride was to be here between 7:24-7:34 am. At 8am I called to find out where my ride was. Needless to say they were a no show. So I missed the appoint to have my heart checked and we all know how soon you can see someone for a rebook. They use private vehicles and if they decide they don’t want to pick you up they won’t. Hoping I don’t run out of heart meds in the mean time
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Deranged App
Does Not Work
Nothing to access
I tried multiple times browses but every time lead me to a black screen when trying to schedule a ride
