MySmartfren User Reviews

Name: MySmartfren
Rating: 4.7 (306 reviews)

MySmartfren

PT Smartfren Telecom

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience26.1% of reviews

Neutral4.3% of reviews

Negative experience69.6% of reviews

~ Based on 46 written reviews from the US App Store.

Is MySmartfren Safe?

MySmartfren appears safe based on user ratings. AppsHunter Safety Score for MySmartfren is 93/100.

This assessment is based on 306 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.2% of ratings point to a safe experience

1.6% of ratings suggest some concerns

6.2% of ratings point to a risky experience

~ Based on 306 App Store ratings for MySmartfren.

Is MySmartfren Legit?

MySmartfren appears legitimate, with a few gaps. AppsHunter Legitimacy Score for MySmartfren is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Problem

As a foreigner I don’t have KTP number is there any way to create account?

Higdsvnkk gf

2 months ago

Response from developer

Dear customer, due to limitations in the current App Store system, our response will only be visible within 1x24 hours. We understand the issue you are experiencing and are ready to help. For further investigation and a faster response, please provide detailed information via Smartfren's official WhatsApp service at 08881212888. Thank you - Okta (13/06/2026, 03:55 WIB)

bug

my apps its doest working on my phone dude

oihjh

2 months ago

Response from developer

Kuota

Irit kuota

Godongjati

3 months ago

Response from developer

Pelanggan yang terhormat, dikarenakan adanya keterbatasan dalam sistem App Store saat ini, maka respon dari kami baru akan terlihat dalam waktu 1x24 jam. Terima kasih atas apresiasi dan rating terbaik yang diberikan :) Untuk informasi atau pertanyaan terkait Smartfren bisa hubungi melalui layanan WhatsApp Official Smartfren di 08881212888. Terima Kasih - Dewa (30/04/2026, 05:42 WIB)

Sialan!!

Aplikasi sialan!! Nge lagi bayar tiba2 waktu lagi payment sopee. Kepotong 30.000 x 3 jadi 90.000
Giliran udah selesai langsung lancar!

Bnn4696

3 months ago

Response from developer

Pelanggan yang terhormat, dikarenakan adanya keterbatasan dalam sistem App Store saat ini, maka respon dari kami baru akan terlihat dalam waktu 1x24 jam. Kami memahami permasalahan yang Kakak alami dan kami siap membantu. Terkait kendalanya untuk pemeriksaan lebih lanjut dengan respon yang lebih cepat, yuk infoin detail kendalanya melalui layanan WhatsApp Official smartfren di 08881212888. Terima Kasih - Isma (29/04/2026, 09:36 WIB)

Keluh kesah

Setiap masuk aplikasi harus login ulang,, dan selalu gagal memuat..

Dan di tempat saya jaringan lambat, tidak seperti 4 tahun lalu

Curingmip

5 months ago

buruk

respon time nya sangat buruk lambat tidak mencari solusi

jan cu

7 months ago

Response from developer

Pelanggan yang terhormat, dikarenakan adanya keterbatasan dalam sistem App Store saat ini, maka respon dari kami baru akan terlihat dalam waktu 1x24 jam. Untuk Paket Kuota Malam saat ini masih tersedia ya :) Untuk informasi atau pertanyaan terkait smartfren, juga bisa hubungi melalui layanan WhatsApp Official smartfren di 08881212888. Terima Kasih. Hilya (07/01/2026, 15:01)

Glitchy Tech + No Customer Service

Really complicated experience trying to get an eSIM. The website didn’t process the tourist sim for Indonesia. I did receive an email for each attempt telling me to complete payment - the email doesn’t provide a payment link, and one cannot be found on website.

The app only sold me a non-tourist eSIM, but then requested Indonesian ID which I don’t have. Then the customer service chat denied to cancel or refund the transaction.

The app and website kept reverting back to Bahasa Indonesia despite selecting English.

Draph00

7 months ago

Komplain

Saya membeli paket kuota hemat 1GB 1 hari
Dan membayar sesuai harga
Tapi yang masuk hanya 500mb
Buruk sekali

Dwi Saputro28

8 months ago

App crashes on start after update.

App crashes and doesn't open after last update. Im on iPhone 6s. Says still compatible.

roam514

a year ago

Mr

Needs better improvement in the North of Bali

Matthale

a year ago

Makin Maju

Tetap on fire dalam innovating yg memberi kemudahan kemudahan menggunakan Smartfren ini dan semakin amanah dan berkah. Semakin banyak promo bonus yg membuat penggunanya happy.

SumurungNababan

a year ago

Response from developer

Pelanggan yang terhormat, dikarenakan adanya keterbatasan dalam sistem App Store saat ini, maka respon dari kami baru akan terlihat dalam waktu 1x24 jam. Terima kasih atas apresiasi dan saran yang diberikan :) Untuk informasi atau pertanyaan terkait Smartfren bisa hubungi melalui layanan WhatsApp Official Smartfren di 08881212888. Terima Kasih -Tama(14/05/2025, 22:34 WIB)

Ngacirrr

Goodd jobb

Dwy cahyo

a year ago

Response from developer

Dear customers, due to limitations in the current App Store system, our response will only be visible within 1x24 hours. Thank you for your appreciation and suggestions :) For information or questions regarding Smartfren, you can contact via the Official Smartfren WhatsApp service at 08881212888. Thank you - Tio (10/03/2025, 00:35 WIB)

Simple

Nyaman, mudah, dan murah

소삐얀

2 years ago

Response from developer

Force close on iPhone 6

please helps me to repair it

Simon Devis

2 years ago

complain

I tried many times to buy an internet package but always failed to pay, even though I have enough credit. SO BAD! CS BAD! THE SERVICES IS SUCH A TERRIBLE.

Lay01_

2 years ago

Victor

Excellent coverage and network

Hekinahdagal

3 years ago

mantap tapi butuh pengembangan

aplikasi mySf memudahkan pembelian pulsa dan kuota internet. sering dapet kuota bonus juga di app ini. tapi kecepatan aplikasi dalam melakukan loading data sangat lambat. harus dikembangkan supaya loadingnya tidak selambat ini. kalo UX nya tidak enak lama” aplikasi pasti ditinggalkan user

auckyrh

4 years ago

Response from developer

Pelanggan yang terhormat, dikarenakan adanya keterbatasan dalam sistem App Store saat ini, maka respon dari kami baru akan terlihat dalam waktu 1x24 jam. Kami memahami permasalahan yang kamu alami dan kami siap membantu. Terkait kendala yg dialami kami pasti akan bantu kamu. Untuk pemeriksaan lebih lanjut dengan respon yang lebih cepat, yuk infoin detail kendalanya melalui layanan WhatsApp Official smartfren di 08881212888. Terima Kasih. Axel (17/12/2022, 02:22)

Service

Sebagian daerah sinyale masih blm maksimal. Smoga segera diatasi

steve6615

4 years ago

Response from developer

Pelanggan yang terhormat, dikarenakan adanya keterbatasan dalam sistem App Store saat ini, maka respon dari kami baru akan terlihat dalam waktu 1x24 jam. Kami memahami permasalahan yang kamu alami dan kami siap membantu. Terkait kendala yg dialami kami pasti akan bantu kamu. Untuk pemeriksaan lebih lanjut dengan respon yang lebih cepat, yuk infoin detail kendalanya melalui layanan WhatsApp Official smartfren di 08881212888. Terima Kasih. Tio (21/09/2022, 01:45)

Terrible service

VERY VERY LIMITED English support in App.
No ability to select customer communication on data levels, balance, etc in English.

Has credit card payment option, but even per Smartfren sales rep, “it does not work”. Have tried using our cards from US, India, and even the top/preferred Indonesian bank…none work.

Pretty pathetic! Waiting for another, hopefully major, Indonesian provider to offer eSIM cards!

CharlesBurd

4 years ago

Response from developer

Dear customers, due to limitations in the current App Store system, our response will only be seen within 1x24 hours. We understand the problems you are experiencing and we are ready to help. For further inspection with a faster response, let's inform the details of the problem through the Smartfren Official WhatsApp service at 08881212888. Thank you. Axel 13/09/2022 00:49

So crazy busy

Needs to be simplified. With games and treasure hunts and extra points and levels here and there. I just want to see my balance. Then it’s split between midnight and data and multimedia. Difficult to find things. I don’t like to use it at all!!!

shlo16