Rewards Unlisted and Chance Based
The restaurant I visit frequently is great, however, this app:
This app used to show you what the rewards were when you earned the rewards for certain point values. Now, however, they do not tell you what the reward is, nor do they tell the restaurant nor the server what the reward is. This means that a patron is forced to order something randomly and hope that it just might be the item that fits the reward when the waitress enters it into the system. Even the waitresses and supervisors have no idea what these rewards are unless they attempt to enter them into their system and it just happens to works. This is the most annoying feature of this entire rewards system, and would probably stand as one of the top most annoying parts of any reward system.
Every single person I have talked to in our group of 100 different people (1 company who probably spend $500, if not more, every single Friday morning, have the exact same issue, and it’s not only annoying us, it is drastically annoying the wait staff and supervisors at our restaurant. Of choice.
It is most definitely NOT consumer focused, nor is it even remotely employee functional nor usable.
This app used to show you what the rewards were when you earned the rewards for certain point values. Now, however, they do not tell you what the reward is, nor do they tell the restaurant nor the server what the reward is. This means that a patron is forced to order something randomly and hope that it just might be the item that fits the reward when the waitress enters it into the system. Even the waitresses and supervisors have no idea what these rewards are unless they attempt to enter them into their system and it just happens to works. This is the most annoying feature of this entire rewards system, and would probably stand as one of the top most annoying parts of any reward system.
Every single person I have talked to in our group of 100 different people (1 company who probably spend $500, if not more, every single Friday morning, have the exact same issue, and it’s not only annoying us, it is drastically annoying the wait staff and supervisors at our restaurant. Of choice.
It is most definitely NOT consumer focused, nor is it even remotely employee functional nor usable.
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Yum & done!
Great easy app and doesn’t over send stuff!
Pretty awesome app
10 of 10 app
Love Smitty’s
I love that I can order breakfast after 10:30 am,
Not like most other restaurants. I can eat eggs anytime and most restaurants refuse to fry eggs in the afternoon.
Not like most other restaurants. I can eat eggs anytime and most restaurants refuse to fry eggs in the afternoon.
Useful app
If you go to Smitty’s even once per month, you need to use this app. They have good promotions and this app keeps you informed of those AND helps you take maximum advantage of them.
Brunch at Smitties
The food was delicious,but I wanted to scan my QR code for points and was told “We don’t do that anymore.So I didn’t get any points on my meal I paid for.,Not Happy.
An app that does reward
A+
Way to ruin a rewards program
I at the very least went to Smitty’s every year on my birthday to get the complementary meal. Now you have to spend more than $1500 to qualify for that otherwise you just get complementary mini donuts no thanks
Feliz Navidad
I so great full for your app thank you amazing 🥸🤩🤩🤩
Smitty’s is #1
Our favourite place to go for breakfast, lunch or dinner! We put it into the navigation system in every town we visited too! Love using my app to keep track of my points too!
App down
Ate dinner and then was told the app has been down for weeks so we can’t use it. No notification anywhere saying their rewards system was non functional. No alternative provided.
Saturday
My friend and I have been going to Smitty’s for breakfast every Saturday that we can for about 15 years now. We value the services, the commitment of the employees and the food.
The new app
At first the new app was difficult to navigate. But it seems to be much better now. I’d like to see a different barometer for the rewards. Maybe at the top a digital on the front page with in the Center or below stating how many dollars you have available. I have to toggle to another page to see what I have and even that I’m not ever sure what I really have available. Also you should not have such a short amount of time to use it before loosing it. Sometimes it takes like 6 months to even get anything worth redeeming. 12 months would be better. Other then that the waitresses at the regent location are great.
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Rewards Not Loading
Have visited 3 times and each time rewards have not produced.
App has never worked
Please fix the app have never been able to get in
App doesn’t even work anymore
App hasn’t worked in months, can you fix your login issues?
Awesome
The new app is great, and smittys is awesome
I bring my grandkids and always enjoy the service, food and the discounts with the app.
Keep up the great work
I bring my grandkids and always enjoy the service, food and the discounts with the app.
Keep up the great work
Old up date
I think the new smitty up date is not good and we should go back to the old one
Ann
Excellent friendly efficient staff. Fresh, well presented, omelette.
East hills smittys
Excellent food and friendly service
Thank you
Thank you
