Setting up an account
Went round and round in circles, verifying codes sent via email and unable to access strong suggested passwords or reset a new password. So I gave up.
App freezes mid-review
The app has started randomly crashing mid-review if you navigate to a different app and come back. And no auto save so it loses all progress. Please add an auto save feature. Would also love an enhanced filter option to pick by visit category - same as is available on the website.
Great until recently
Lately - the last week or so, (June 2024) when I try to log in to the app the whole page just slides up and I can’t do anything at all! I noticed a review from two years ago was someone with the exact same issue. Mine worked fine until very recently. I’ve got the most up to date version of the app and I’ve got an iPhone 11 with the most up to date iOS. HELP! When it works, I love it, would be giving it five stars 👍🏼
Show more
Remember to screenshot your brief
Just some advice to potential HGEM mystery shoppers, it’s worth taking screenshots of the brief because after you’ve submitted the report you then can’t access the brief - and if the company says you didn’t follow it, it’s hard to prove that you did!!
Poor App
This is a poor app and falls down at the first hurdle of registration. No password reset option and login doesn’t work even after verification code sent. Not worth the hassle.
