Always issues with your app
There are always issues with your app. Clearly never tested on older phones and today the QR code disappeared. Told I had to delete and download. Please take more care with your updates!!!
Swirl me crazy
The chocolate swirl is the best pasty I’ve ever tasted. Texture and sweetness collide in the mouth like butter to toast.
So many bugs
Constantly bugging, re-downloaded to use my points and put my number in but it’s not sending me a pin. Tried to get it about 6 times.
Last time I had it, for some reason it updated to the Danish version too 😑
Last time I had it, for some reason it updated to the Danish version too 😑
Loads of gaps
This app has so many bugs, it’s actually very frustrating to use. You spend a tonne of money collecting the points, only for the app to do everything it can to make sure you can’t redeem them. Half the items aren’t available when you select the option to use your points from the Home Screen. If you are willing to spend time trying to find another route to redeem them, it seems like you’re making progress then you get charged for the order anyway. The points system works, but *only* if you order in store.
This is not acceptable in my opinion, as there are many customers that exclusively order online (hence why they download the app). I’ve heard many customer complain. I just hope that feedback is actioned soon.
This is not acceptable in my opinion, as there are many customers that exclusively order online (hence why they download the app). I’ve heard many customer complain. I just hope that feedback is actioned soon.
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Points gone (expired) not loyal at all
For various life reasons I hadn’t visited for a while and having accumulated a few thousand points I was shocked/horrified to find they had expired. Shocking for a loyalty scheme. Quite literally the opposite to creating loyalty. Turns out I now have no incentive to return. Costa it is then!
