Amazing
Great food
Always issues with your app
There are always issues with your app. Clearly never tested on older phones and today the QR code disappeared. Told I had to delete and download. Please take more care with your updates!!!
Swirl me crazy
The chocolate swirl is the best pasty I’ve ever tasted. Texture and sweetness collide in the mouth like butter to toast.
So many bugs
Constantly bugging, re-downloaded to use my points and put my number in but it’s not sending me a pin. Tried to get it about 6 times.
Last time I had it, for some reason it updated to the Danish version too 😑
Last time I had it, for some reason it updated to the Danish version too 😑
Loads of gaps
This app has so many bugs, it’s actually very frustrating to use. You spend a tonne of money collecting the points, only for the app to do everything it can to make sure you can’t redeem them. Half the items aren’t available when you select the option to use your points from the Home Screen. If you are willing to spend time trying to find another route to redeem them, it seems like you’re making progress then you get charged for the order anyway. The points system works, but *only* if you order in store.
This is not acceptable in my opinion, as there are many customers that exclusively order online (hence why they download the app). I’ve heard many customer complain. I just hope that feedback is actioned soon.
This is not acceptable in my opinion, as there are many customers that exclusively order online (hence why they download the app). I’ve heard many customer complain. I just hope that feedback is actioned soon.
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Points gone (expired) not loyal at all
For various life reasons I hadn’t visited for a while and having accumulated a few thousand points I was shocked/horrified to find they had expired. Shocking for a loyalty scheme. Quite literally the opposite to creating loyalty. Turns out I now have no incentive to return. Costa it is then!
Truly terrible app
Almost every time I try to check in there’s a problem! Time and time again it fails and I have to redo something or other! Get your act together!
Loving Ole and Steen
Guildford branch amazing service and great products. Ole and Steen really look after their customers
Love the cafe the app doesn’t scan easily
Love the cafe the app doesn’t scan easily
App not working
The screen freezes every time I try to put my phone number I can’t even make an account
Gift card issues
Can’t use my gift card - I have £1.80 left - no one replies to my emails.
Try to get shop staff to help they say can’t help and to email customer support - jokers.
Try to get shop staff to help they say can’t help and to email customer support - jokers.
Login process not working
My local shop attendant advised for me to download the app as I’m a regular customer there! I have entered my number multiple times to receive the code via sms and no luck! Massive glitch :( can someone please look into this.
Bread
Very tasty
Horribly designed app
Orders do not go through as app constantly gives “communication error”. It’s shocking this company cannot even get the basics right.
Hani
Very convenient and social place for an afternoon sip of coffee
App doesn’t track loyalty points
The app has stoped recording the points from purchases, so you don’t actually get anything for your loyalty
Faulty app
Staff recommended I download the app to collect points and rewards.
I tried to order a loaf of bread and a danish pastry.
The app either freezes, restarts or it says that it cannot connect to the till. Pretty poor app for a great brand like Ole & Steen.
I tried to order a loaf of bread and a danish pastry.
The app either freezes, restarts or it says that it cannot connect to the till. Pretty poor app for a great brand like Ole & Steen.
Catastrophic design choices make it unusable
The app establishes where you are, not based on the location function, or where you say you are, but by checking the ‘Language and Region’ setting on your iPhone. This means if you are visiting the UK from another country, or are using your iPhone in a setting other than ‘English (UK)’, you literally cannot use the app. I’m serious: you cannot proceed past the first screen unless you’re willing to change the Language and Region settings on your phone - and all this just to collect some coffee points. WHO DESIGNED THIS?
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Defaults to USA even though I’m in the UK
I’ve been trying to use this app in the UK, which is where I’m based, but it seems to always default to the USA. There doesn’t seem to be a way to adjust the country to your local region.
Welcome gift is a “catch” if not fraud
This app would have been fantastic if it had worked as designed. Tried to redeem the welcome Danish Custard which could only be redeemed “click & collect” which continued to fail as the prompt kept coming back to say that the selected shop had “No connection to the register “. Obviously the shop staff was pathetically unhelpful and my online enquiry seems to have been put into an inbox never to be opened.
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