Glitchy
So glitchy
Shuts off a lot
I’m saddened to have to use this app again because my provider had to switch. This app and even the website is finicky and every video visit is hard to join. I made a selection and it shuts out every time. I have uninstalled, reinstalled, restarted my phone, closed all apps and it does the same thing. I do not have this issue with any other app. I have sufficient storage space. It’s the app. I wish someone would look into this because it can highly deter someone from seeking the help they need.
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Crashes
The app perpetually crashes when I try to read messages or reschedule appointments. Very frustrating. I just spent 30 minutes in the phone with a wonderfully friendly call center staff person so I could reschedule my appointment. When the app works it’s fine…but not great. For example, The video screen is small to see my provider.
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Poor UX and content
Crashes a lot, hard to find information you need. Gives you a million reminders but none with a link. Feels like it’s intentionally trying to get you not to make an appointment with an actual person. I gave up. Will try again when I can switch providers which might be what Kaiser was trying to accomplish.
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App Crashing & No therapist available
This app is almost impossible to use. It crashes and closes repeatedly. I was forced to start the app about 10 times in 1 hour. I got almost no therapy options. The first time, I only had one therapist as an option, and she took 3 days to answer and cancel my appointment. Then, the app would not work, and it took about 2 more days for me to have other options. Only 2 showed, and one was a male therapist, so I had no option but to choose the only female option they gave me. I find it insane that I do not get to choose my therapist. Additionally, after going through all that, the only appointment I was available was over a month away!!!! My whole existence has been very disappointing.
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App Crashing & No therapist available
This app is almost impossible to use. It crashes and closes repeatedly. I was forced to start the app about 10 times in 1 hour.
I got almost no therapy options. The first time, I only had one therapist as an option, and she took 3 days to answer and cancel my appointment. Then, the app would not work, and it took about 2 more days for me to have other options. Only 2 showed, and one was a male therapist, so I had no option but to choose the only female option they gave me. I find it insane that I do not get to choose my therapist. Additionally, after going through all that, the only appointment I was available was over a month away!!!!
My whole existence has been very disappointing.
I got almost no therapy options. The first time, I only had one therapist as an option, and she took 3 days to answer and cancel my appointment. Then, the app would not work, and it took about 2 more days for me to have other options. Only 2 showed, and one was a male therapist, so I had no option but to choose the only female option they gave me. I find it insane that I do not get to choose my therapist. Additionally, after going through all that, the only appointment I was available was over a month away!!!!
My whole existence has been very disappointing.
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Limited choices
I looked through to try to find a mental health professional, and the majority of the ones I choose result in a message telling me that they aren’t actually available.
The professional I ended up speaking with is almost like a robot. He is not easy to talk to at all and I might as well be talking to AI.
The professional I ended up speaking with is almost like a robot. He is not easy to talk to at all and I might as well be talking to AI.
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Awful, unreliable app
Can’t even schedule an appointment without the app crashing. Even before that, there weren’t providers even available.
Can’t log in
I’ve been going round and round trying to log in to the app. Won’t take my password no matter what I do. It’s annoying to keep getting emails reminding me to log in. I haven’t been able to for months. It was a good app when I could actually use it.
Absolute Trash
This app makes me want to leave my insurance company based on how AWFUL it is. You cannot set up an appointment so you call. You try to get on the appointment and the app keeps crashing, and saying something about the server. This happened on TWO separate occasions. FIX IT!!!!! I give up on this app and this SERVICE, but for others. This was NOT good for my mental health.
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Impressive Support
My husband died last year. It’s been very difficult. I found the app through Kaiser and have been really surprised with the quality and depth of the information and guidance provided. It’s obvious that a lot of hard work and thought went into it. I am very appreciative. Thank you.
just use the website
can’t even log in
App is broken
I try to input my login credentials and it keeps coming up with a message saying “please input your login credentials.” Well duh I just did that. This app used to work.
So white and too bright
Great idea. Terrible layout. The awful white screen hurts my eyes. It needs a black or dark window feature, urgently.
Broken
I never write review but here i am adding my 2 sense to it as im having huge hurdles to get an appointment setup. I had my first session and then for the next one i had to add my card number but it doesn’t work regardless of the card i put in and use it just complains about the expiry month and year being wrong. I tried the customer support and i was told just to submit a ticket and told i would get a reply soon. 2 months in now nothing heard back, tried to ask about the case but seems like its customer service cant even get it. I love the platform and support its providing but the platform has a lot of bugs that devs should address.
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Continuous Logins
Having to login every time is annoying.
Not Really Worth It
I’d love to be able to give an honest review, but I can’t even get through onboarding without something crashing. So I think that speaks for itself.
Unbelievably bad
I got this app because Kaiser Permanente referred me to it. The sign up was flakey. When I finally got into it, the app was very unreliable and would just get stuck and not do anything. Sometimes it will recommend an activity and then you’d find that actually the activity doesn’t work. The support people are awful too. I’ve opened a couple of tickets and nobody called me back.
Mental health is a delicate thing. You get referred to this and so you hope it will help. And the you find the app is garbage. That can make matters worse. Not good at all.
Mental health is a delicate thing. You get referred to this and so you hope it will help. And the you find the app is garbage. That can make matters worse. Not good at all.
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Does not load
The app opens and an automatic error message pops up. I’ve tried uninstalling and reinstalling- to no avail.
Crashes constantly
This app has been completely useless. Have not had even a single successful call with it. Using a newer phone (13 pro) with no other apps running and can’t get it to work. Have given up. Resorted to an old fashioned phone call.
