Glitchy
So glitchy
Shuts off a lot
I’m saddened to have to use this app again because my provider had to switch. This app and even the website is finicky and every video visit is hard to join. I made a selection and it shuts out every time. I have uninstalled, reinstalled, restarted my phone, closed all apps and it does the same thing. I do not have this issue with any other app. I have sufficient storage space. It’s the app. I wish someone would look into this because it can highly deter someone from seeking the help they need.
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Crashes
The app perpetually crashes when I try to read messages or reschedule appointments. Very frustrating. I just spent 30 minutes in the phone with a wonderfully friendly call center staff person so I could reschedule my appointment. When the app works it’s fine…but not great. For example, The video screen is small to see my provider.
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Poor UX and content
Crashes a lot, hard to find information you need. Gives you a million reminders but none with a link. Feels like it’s intentionally trying to get you not to make an appointment with an actual person. I gave up. Will try again when I can switch providers which might be what Kaiser was trying to accomplish.
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App Crashing & No therapist available
This app is almost impossible to use. It crashes and closes repeatedly. I was forced to start the app about 10 times in 1 hour. I got almost no therapy options. The first time, I only had one therapist as an option, and she took 3 days to answer and cancel my appointment. Then, the app would not work, and it took about 2 more days for me to have other options. Only 2 showed, and one was a male therapist, so I had no option but to choose the only female option they gave me. I find it insane that I do not get to choose my therapist. Additionally, after going through all that, the only appointment I was available was over a month away!!!! My whole existence has been very disappointing.
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