MySubaru User Reviews

Customer Experience

Positive experience52.2% of reviews
Neutral13.6% of reviews
Negative experience34.2% of reviews

~ Based on 1,032 written reviews from the US App Store.

What users say

Is MySubaru Safe?

MySubaru appears safe based on user ratings. AppsHunter Safety Score for MySubaru is 97/100.

This assessment is based on 323,274 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.5% of ratings point to a safe experience
1.6% of ratings suggest some concerns
0.9% of ratings point to a risky experience

~ Based on 262,341 App Store ratings for MySubaru.

Is MySubaru Legit?

MySubaru appears to be a legitimate app. AppsHunter Legitimacy Score for MySubaru is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Watch

Apple watch integration does not work for me. I get an error message reading: Sorry that didn’t work [invalidJwt]

Subaru ❤️

I love my Crosstrek Wilderness! Runs smoothly ! Easy on the gas!

Features unavailable

MySubaru App is a paid for app to access remote start and remote unlock. It is supposed to track your maintenance reminders. It does NOT track your maintenance unless you input it yourself. Even if you get service at the Subaru Dealer, they do not enter it for you. This app should automatically sync with the dealership. I want my $500 bucks back. This is a stupid app and should be included in my $37k vehicle purchase. I feel like Subaru could do a much better job and at the very least sync it with my car appropriately. My check engine light is on and MySubaru app says my car is fine. Stupid and dumb.
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Convenience at your fingertips

We have had multiple Subaru’s and always sign up with then, Starlink, now My Subaru. I need the remote start feature so the car is ready to go in any weather, hot or cold, it’s perfect when I get in. There are so many other features, it’s too much to list. You’re cheating yourself, if you don’t sign up! ⭐️⭐️⭐️⭐️⭐️
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Constantly interrupts apps

This app constantly interrupts my car when playing music… listening to music… when on maps, I swear this is going to get me in an accident because I’m constantly having to push play or get back to maps because STARLINK interrupts this. If it wasn’t for my Subaru subscription to start my car in the winter, I wouldn’t have this (which is also ridiculous that I need to pay a subscription for a terrible app to give me updates on my car that my dash should just tell me).
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Great…except…

This works beautifully however finding phone in my purse is another story. I prefer a remote starter that I can attach to my key fob or be part of my key fob. This delays starting my car at least for 15 to 20 seconds…

Subaru app

Didn’t think I would use it didn’t think I needed it but now that I have it I use it to cool off my car before I get to it or warm it up in the winter before I get to it. Very helpful.

Could be better

Nice app but as an iPhone app it should definitely support Widgets, Shortcuts, and Siri commands. It is seriously fruiting to have to open the app to do even basic functions like locking and unlocking the vehicle. Even Widget functions would help and are simple to add.

How is this 5 stars?

How is this app 5 stars? I signed up for my 2026 ascent. I set a password and Subaru made me change it immediately. It’s randomly generated, now I can’t login when I needed to use it. I was in the middle of nowhere trying to reset the password in 95 degree heat as the app saved the first password I set. I’m just going to drop an AirTag in my car and delete the app until they figure out an actual login system that matches modern requirements.

The good news is I save $70 a year, no way I sub now.
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Care for My Subaru

I could be a spokesperson for XT

Doesn’t work

Made my account yesterday. Tried to sign in today with Face ID and it made every face scan a failed attempt. Typed in my password that I just made yesterday and it’s another failed attempt. Fine, I reset my password and then sign in again with the brand new one. Another failed attempt and now I have to call customer service to access my account since apparently my face is not my face and my password is not my password. So glad I paid to use this…
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Awesome Tool

Love the app. Easy to use. I can lock doors or track the car at anytime.

Love it!

I absolutely love this app and recommend the service to everyone… Especially that lives in a very hot or very cold climate and has a pet or little kids…

LUV MY RIDE

I was on my way to purchase a Toyota I had driven earlier… saw the Subaru sign and decided to take a look. I immediately saw the Forester Sport and knew INSTANTLY it was MY CAR‼️‼️Bought it that day 12/23/24…. Have not regretted my hasty choice a single minute.
Luv Luv Luv being able to lock doors remotely.
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Love the Ap

Everything is at my fingertips. So Easy to use.

Raj Vasireddy

App is easy to use and functional. Schedule appointment with Subaru service is easy with app.

Wilderness crosstrek

Great car went from a H3 to my Crosstrek wilderness handles wonderful and has good pick up so far best new car experience!everyone actually cares Donna Moran

“We are sorry to tell you that your account does not have a vehicle.”

Bought my car new from a Subaru dealership two weeks ago, paid for this dumb app, won’t validate. I go to the website as instructed, car not there. I check on the app with the VIN—no account. Unless you absolutely need remote start it’s hard to imagine 70$/yr being worth it

Great app, but desperately needs "left unlocked" notifications

I recently switched to Subaru from a Hyundai and generally like the MySubaru app, but I am really missing a key safety feature. On my Hyundai, the app automatically sent me a push notification if I accidentally left my car doors unlocked. Currently, MySubaru makes me open the app and manually check the status. It would be a massive upgrade if Subaru could add active push notifications for unlocked doors and open windows. Please consider adding this in the next update!
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Convenient

As an Instacart employee, having the ability to use the remote start on my car to get it cooled off during the hot summer days has been amazing! Cooling the car down prior to loading my customers groceries is extremely important. Not to mention, if I forget where I parked I have the ability to locate my car. I hate to admit it but I’ve had to use it at least half a dozen times this summer.
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