MySubaru User Reviews

Customer Experience

Positive experience52.0% of reviews
Neutral13.9% of reviews
Negative experience34.1% of reviews

~ Based on 999 written reviews from the US App Store.

What users say

Is MySubaru Safe?

MySubaru appears safe based on user ratings. AppsHunter Safety Score for MySubaru is 97/100.

This assessment is based on 323,274 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.5% of ratings point to a safe experience
1.6% of ratings suggest some concerns
0.9% of ratings point to a risky experience

~ Based on 262,341 App Store ratings for MySubaru.

Is MySubaru Legit?

MySubaru appears to be a legitimate app. AppsHunter Legitimacy Score for MySubaru is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Subaru auto start service

This is great! I can call my husband to unlock my car should I leave the keys inside. Just have to be hopeful he answers the phone.

Things I would like

I wish there was a day to set up a date and time to start and stop your vehicle

Great APP!

MySubaru is a great app. I use it daily! Very user friendly. 🤗

Subaru app

I love my Ascent and the app is awesome!!

Subiguy

Great app.

Mohsin

Awesome app, haven’t failed me so far.

Can Go a Day Without the App

The day my subscription ended was the day I immediately renewed. It is life changing. Thank you Subaru

Subaru Scam

You shouldn’t have to pay for this app to have a remote start
. Should be able to start my car from the key fob like vehicles have been doing for 20+ years

Works sometimes.

This app has let me down numerous times. It malfunctions when you need it most. If you’re around public WiFi, it usually fails. I’ve done all the fixes recommended by customer service to no avail.

Update: It blows worse after latest iOS update.

Was this app designed by a 19yo?

There’s a bunch of subscriptions for my car and I apparently signed up for the one that doesn’t todo anything useful so I had to upgrade to the security plan. There’s four other plans and even the support people can’t seem to understand the difference. Mostly my issue is this app has been around for a while and it’s still awkward and annoying to use. For as much money as I spend on this vehicle the customer experience is very poor.
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Subs

Awesome

Great app

This app is great. Super convenient way to remote start out Subaru and keep track of all of its maintenance. I love how you can check the doors and lock them remotely. I will continue to use this app for sure!

Love it

All the bells and whistles.

Need to add window control

Need to add window control

Almost perfect

I live most everything about this app. Being able to remotely start the car is my favorite thing about it. I do wish it had the features of allowing you to operate the vehicle without your keys like the BMW app does. The pricing is also kind of mind boggling for me… when you get something free from BMW but Subaru charges a somewhat hefty price for it something is off.
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Almost the Best

It’s a reliable app that simplifies travel in extreme weather. Cold out? Warm it up. Hot out? Cool it off.

My criticism comes as the car controls are fully digital, why can’t the app mirror the functionality of car controls?

Awesome

It works great I love it.

Love start up feature

We live in a place with very cold or freezing mornings. The start up feature from my living room is great to warm up my car.

Glitchy

Very glitchy for a paid service.

Subaru won’t even take my money for their worthless app.

I’ve been trying for almost two years to give Subaru more of my money so I could have access to features they locked me out of. But their app won’t allow me to create an account. For two years, I’ve tried to get someone - ANYONE - to resolve this issue. For two years, they have failed.

Stop adding lock out features that your company isn’t capable of supporting. If you can’t run your business to support your product, don’t sell that product.

But this app is an embarrassing failure on the part of Subaru and their tech team.
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