Scam
They just want your money. Don’t fall for their service. They will declare a different value on your items so will get in trouble in your country’s customs and ask you for money for the mistake that they cause on the value declaration of your items. Clearly a SCAM. No wonder the rating is very low.
Scam
Kept sending my package to a wrong address no matter how I updated. Customer service just lies. Don’t use them.
Can login on browser but not on app
I can login on my browser from my phone just fine, but when I try to login on the app, a red bar comes up on the login screen that says “Auth0 authentication went wrong”. I tried logging in with my email and with my suite number. It won’t work. Wondering if this is a scam app meant to take our login information and not actually an app from myUS…
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Slow and inefficient
Since the last update the app has been very slow and inefficient plus you removed the face id login which makes it harder
Stay away!!
I can’t even put into words just how pathetic and useless the website,app and customer service is at MyUS is!!
I was with them for 8 years and there was always a few issues but the last 2-3yrs has been an absolute joke!!
Avoid this business at all cost!!
I was with them for 8 years and there was always a few issues but the last 2-3yrs has been an absolute joke!!
Avoid this business at all cost!!
Do not recommend
I do not recommend engaging with this company.
My experience revealed a consistent and unjustified practice of significantly inflating the declared value of received items—often exceeding their actual market price by more than double. For instance, I purchased a pair of earphones from Amazon for $17, yet the company assessed their value at $50 without providing any rationale. This inflated valuation directly results in higher fees and taxes, placing an unnecessary and unreasonable financial burden on the customer.
My experience revealed a consistent and unjustified practice of significantly inflating the declared value of received items—often exceeding their actual market price by more than double. For instance, I purchased a pair of earphones from Amazon for $17, yet the company assessed their value at $50 without providing any rationale. This inflated valuation directly results in higher fees and taxes, placing an unnecessary and unreasonable financial burden on the customer.
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Highly Dissapointing
I doubt that they even know they have an app listed on the app store! Can’t see anything as everything is highly zoomed in so you can’t navigate or do anything with it. Stick to their web and don’t bother downloading the app.
Slow logging the package
Very slow customer service they take forever to login the packages and forever to receive them.
Lack Customer Interest
They are not interested in customer interest. They would look for the flimsiest excuse to confiscate your shipment and refuse to return the items to a designated address.
Slower Than Dial Up
The worst app I’ve ever used, not only is it slow but it also doesn’t work. 1/100 because at least it’s not as bad as MyUS Marketplace app
Gets the job done
They ship fast and it always gets to you but very expensive from USA to NZ was 126$ for two vinyls
The app keeps logging out
The app is keeps logging out all the time for no reason. Every-time i leave the app it logs out and also has become annoying to log back in. Autofill doesn’t show up. And it keeps asking for kaptcha
They are doomed
I have no idea how they will continue to be in business. They are struggling big time. Packages are being delayed several days into more than a week so far and no one is able to give status info only excuses. I will not be using them anymore.
Unusable app
This app is the worst I’ve ever come across. It used to be bad but now I can’t even edit the item values, I have to use safari!!
0 star if it was an option!!
Have to login to the app everytime I open the app!! Shipment logging takes forever, updating merchant invoice takes forever. Shipments take forever. Worst customer service ever!
Terrible
Disgggggggggggusting service bunch of thieves they stole my goods for themselves
Fine service, bad app
Stars low because the app keeps logging me out. In our current environment of quick action and constant tracking, I’m starting to hate using the service because it’s slow and I keep having to log on. Sometimes multiple times a day.
Poor Feathers
The website is way way way BETTER than this tiny poor Application, it’s not even close to the website in any shape, in addition to that every time I re-open the App, it requires me to log-in every single time no matter how much time you took since you closed the App!!! I would rather use the website to get my things done!!
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Worst company
The worst shipping company in the galaxy, Never ever answer from customer service at all time, Also, they stole $99 from my Visa card, and they don't want to give me back the money.
Loging verifying
Can’t login to the app after the new update stuck on login page for verifying.
