Scam
Kept sending my package to a wrong address no matter how I updated. Customer service just lies. Don’t use them.
Can login on browser but not on app
I can login on my browser from my phone just fine, but when I try to login on the app, a red bar comes up on the login screen that says “Auth0 authentication went wrong”. I tried logging in with my email and with my suite number. It won’t work. Wondering if this is a scam app meant to take our login information and not actually an app from myUS…
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Slow and inefficient
Since the last update the app has been very slow and inefficient plus you removed the face id login which makes it harder
Stay away!!
I can’t even put into words just how pathetic and useless the website,app and customer service is at MyUS is!!
I was with them for 8 years and there was always a few issues but the last 2-3yrs has been an absolute joke!!
Avoid this business at all cost!!
I was with them for 8 years and there was always a few issues but the last 2-3yrs has been an absolute joke!!
Avoid this business at all cost!!
Do not recommend
I do not recommend engaging with this company.
My experience revealed a consistent and unjustified practice of significantly inflating the declared value of received items—often exceeding their actual market price by more than double. For instance, I purchased a pair of earphones from Amazon for $17, yet the company assessed their value at $50 without providing any rationale. This inflated valuation directly results in higher fees and taxes, placing an unnecessary and unreasonable financial burden on the customer.
My experience revealed a consistent and unjustified practice of significantly inflating the declared value of received items—often exceeding their actual market price by more than double. For instance, I purchased a pair of earphones from Amazon for $17, yet the company assessed their value at $50 without providing any rationale. This inflated valuation directly results in higher fees and taxes, placing an unnecessary and unreasonable financial burden on the customer.
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