Great way to order things if the app doesn’t bug out
Ubuy: 12 Days Wasted, False Promises and Terrible Customer Service
I ordered a specific hardcover edition with original 1900s printing details and paid more for that exact product. Instead of honoring my order, they offered me a paperback edition that I never wanted.
Despite multiple conversations, escalations, and promises to prioritize my case, I keep receiving contradictory information instead of a real solution.
This experience has been incredibly frustrating and has wasted my time. Customers deserve honest communication, accurate stock information, and a company that honors its commitments. Based on my experience, I cannot recommend Ubuy.
Response from developer
Dear Customer, Thank you for speaking with us earlier. As discussed during our phone conversation, we have arranged the book from a third-party supplier. The shipment for "A Walk to Remember - Hardcover (New)" is expected to arrive at our Ubuy USA warehouse by October 29. Once received, we will expedite the shipping and deliver it to your address within 3 to 6 business days. We sincerely apologize for the contradictory updates earlier and the frustration this experience has caused you. We truly value your feedback and are committed to ensuring your exact hardcover order reaches you as quickly as possible. I really appreciate your patience & utmost cooperation on the same. Warm regards, Team Ubuy!
It's legit makes my life easier
Response from developer
Hi there, Thank you so much for the 5-star review! We totally understand being skeptical at first. Trusting a new app with international orders is a big step! We're thrilled that we could deliver both of your shipments from different countries right on time and prove ourselves legit. Thanks for recommending us to your friends, and we can’t wait to help you with your next order! ✈️📦 Best regards, Team Ubuy!
