Terrible
Appalling. I advise strongly against using this company for international purchasing.
Lame Shipping
Expensive shipping
Turki
الكويت
UPDATED - Incompetent Customer Service – Penalized for THEIR delay,
I placed an order containing multiple items. Ubuy contacted me to say one specific item (a ring light) was going to be severely delayed. I requested to cancel only that delayed item so the rest of my order could proceed. Unbelievably, they told me I had to pay a $12 USD cancellation fee because the item had supposedly "left the seller's warehouse"—even though the delay was entirely their fault.
Reluctantly, I agreed to absorb their $12 fee just to keep the rest of my unaffected order moving. What did their customer service team do? They showed zero reading comprehension, completely ignored my instructions, and cancelled my ENTIRE order, including the items that had absolutely no issues.
Because of their own supply chain delays and the utter incompetence of their support staff, I was penalized $12 and received absolutely nothing in return. I essentially paid them to waste my time.
Save yourself the headache, the hidden fees, and your money. Avoid Ubuy at all costs.
**UPDATE (April 21, 2026):** Shortly after posting my initial review, I was contacted directly by Ubuy's Senior Online Reputation Management. They sincerely apologized, took full responsibility for the miscommunication from their support agent, and promptly refunded the unfair $12 cancellation fee. I appreciate that their management team monitors feedback and genuinely steps in to make things right for their customers. I have updated my rating to reflect this positive resolution.
Response from developer
Hello Maher Thank you for taking the time to update your review and for raising your rating to 4 stars. We truly appreciate your fairness and willingness to acknowledge the resolution provided by our Senior Online Reputation Management team. We deeply regret the frustration and inconvenience you initially experienced. That was not the level of service we strive to deliver for our customers. We’re glad we had the opportunity to step in, take responsibility, and refund the $12 cancellation fee. Your feedback has been shared with our customer service leadership to ensure better training and prevent similar issues going forward. We appreciate you giving us the chance to make things right, and we hope you’ll consider giving us another opportunity to serve you better in the future. Thank you again for your honesty and for updating your review. Best regards, Team Ubuy!
Da App Is Closing When I Tried 2 Open It
Satisfied
สั่งง่าย
NO USA SHIPPING 🚫🇺🇸
Response from developer
Hello Thank you for sharing your honest feedback, and we’re truly sorry for the frustration you experienced. You are correct, due to certain government restrictions, we are currently unable to offer delivery within the USA. We completely understand how disappointing and inconvenient this must be, especially after you took the time to download the app and read through the reviews. Please know that expanding our services to the US is a top priority for us, and we are actively working to resolve these restrictions as quickly as possible. We plan to enable delivery within the USA soon, and we’ll make sure to announce it widely once that happens. Thank you again for bringing this to our attention. Warm regards, Team Ubuy!
Wouldn’t bother ordering from here
Overpriced
Imported underwater camera case to VN
Quick international shipping
Very cool experience
Stop and think twice before you buy anything from this app
Order
Super fast
Buggy app and a rip off
Response from developer
Dear Valued Customer Thank you for reaching out, and please accept our sincere apologies for any inconvenience caused. We’ve searched our records but couldn’t locate details associated with your reviewer name. To help us resolve this promptly, kindly email info@ubuy.com with your order details, a screenshot of this review, and a summary of your concerns. Our reputation management team will investigate immediately and follow up with you directly. We truly value your feedback and are committed to ensuring your satisfaction. Thank you for your patience and cooperation. We look forward to making this right. Warm regards, Team Ubuy!
