Poor, substandard quality control
First purchase, success. Second purchase of the same item “defective”. All 20+ of the items visually & physically defective. Items should be inspected prior to shipping to
customer. The issue would have been addressed internally between supplier and Ubuy. Instead, I a previously happy customer is now playing email tag ( arguing) with customer support. And they are telling me there is nothing they can do. Absolutely, unacceptable! Terrible
customer support and lack of supplier quality control.
customer. The issue would have been addressed internally between supplier and Ubuy. Instead, I a previously happy customer is now playing email tag ( arguing) with customer support. And they are telling me there is nothing they can do. Absolutely, unacceptable! Terrible
customer support and lack of supplier quality control.
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Terrible
Purchased a car part online, paying for the item and international shipment to my home. One month later the item had not left the UBuy warehouse. I complained, then they sent the item express delivery and I was expected to pay the additional shipment which was more expensive than the item. They accepted no responsibility and provided no solution even despite months of delay.
Appalling. I advise strongly against using this company for international purchasing.
Appalling. I advise strongly against using this company for international purchasing.
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Lame Shipping
I purchased a rocket stove and a 100 liter stainless steel kettle. At some point, ubuy.mw said that the two orders were going to be combined into one. The rocket stove was shipped and received, but the 100 liter kettle was not shipped. So, now I have pay someone again to travel to the Chileka airport in Blantrye again.
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Expensive shipping
Expensive shipping and need better deals and rewards
Turki
Best app 👌🏻🤝
الكويت
انهم رائعون جدا جويع طلبياتي منهم
UPDATED - Incompetent Customer Service – Penalized for THEIR delay,
If I could give zero stars, I would. This has been one of the most frustrating and unprofessional e-commerce experiences I’ve ever had.
I placed an order containing multiple items. Ubuy contacted me to say one specific item (a ring light) was going to be severely delayed. I requested to cancel only that delayed item so the rest of my order could proceed. Unbelievably, they told me I had to pay a $12 USD cancellation fee because the item had supposedly "left the seller's warehouse"—even though the delay was entirely their fault.
Reluctantly, I agreed to absorb their $12 fee just to keep the rest of my unaffected order moving. What did their customer service team do? They showed zero reading comprehension, completely ignored my instructions, and cancelled my ENTIRE order, including the items that had absolutely no issues.
Because of their own supply chain delays and the utter incompetence of their support staff, I was penalized $12 and received absolutely nothing in return. I essentially paid them to waste my time.
Save yourself the headache, the hidden fees, and your money. Avoid Ubuy at all costs.
**UPDATE (April 21, 2026):** Shortly after posting my initial review, I was contacted directly by Ubuy's Senior Online Reputation Management. They sincerely apologized, took full responsibility for the miscommunication from their support agent, and promptly refunded the unfair $12 cancellation fee. I appreciate that their management team monitors feedback and genuinely steps in to make things right for their customers. I have updated my rating to reflect this positive resolution.
I placed an order containing multiple items. Ubuy contacted me to say one specific item (a ring light) was going to be severely delayed. I requested to cancel only that delayed item so the rest of my order could proceed. Unbelievably, they told me I had to pay a $12 USD cancellation fee because the item had supposedly "left the seller's warehouse"—even though the delay was entirely their fault.
Reluctantly, I agreed to absorb their $12 fee just to keep the rest of my unaffected order moving. What did their customer service team do? They showed zero reading comprehension, completely ignored my instructions, and cancelled my ENTIRE order, including the items that had absolutely no issues.
Because of their own supply chain delays and the utter incompetence of their support staff, I was penalized $12 and received absolutely nothing in return. I essentially paid them to waste my time.
Save yourself the headache, the hidden fees, and your money. Avoid Ubuy at all costs.
**UPDATE (April 21, 2026):** Shortly after posting my initial review, I was contacted directly by Ubuy's Senior Online Reputation Management. They sincerely apologized, took full responsibility for the miscommunication from their support agent, and promptly refunded the unfair $12 cancellation fee. I appreciate that their management team monitors feedback and genuinely steps in to make things right for their customers. I have updated my rating to reflect this positive resolution.
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Da App Is Closing When I Tried 2 Open It
Whenever I Try 2 Open Ubuy, Da App Is Closing. Pls Fix It, Thank U
Satisfied
Good I hope fast delivery too
สั่งง่าย
สั่งง่ายเเค่ปลายนิ้ว มีสินค้ามากมายให้เลือก
NO USA SHIPPING 🚫🇺🇸
After reading the reviews and seeing that it had good overall reviews, I decided to download the app and give it a shot. I buy quite a few items from online retailers, and when you first open the app, it immediately asks for your location. Once downloaded, the United States is not even an option, so if you live here in the states, don’t waste your time downloading the app. I read the reviews and they said they are working on lifting the shipping restrictions to the USA, however this has yet to happen.
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Wouldn’t bother ordering from here
Worst experience ever waited a month only to say it’s cancelled and refunded
Overpriced
It’s price is overwhelming. I uninstall it
Imported underwater camera case to VN
Amazing service - quick efficient. No problems though customs. I have used them many times to great effect.
Quick international shipping
Very impressed with the quick shipment. Constant tracking updates and items are reasonably priced.
Very cool experience
I enjoyed it
Stop and think twice before you buy anything from this app
I have bought gift cards from this app and I didn’t receive anything. I contact other support team about this issue and after three weeks I still didn’t get my full money back.
Order
I was waiting my order 3 weeks and then they said we lost it….
Super fast
Best result
Buggy app and a rip off
Sometimes it feels like that it’s the last option to get items from overseas, but just don’t do it. The application is extremely bad customer support is bad. All sorts of hidden fees. I needed a particular computer part and it ended up costing me about five times as much. A second item was destroyed at customs, and I was unable to recoup the costs of that item overall, a horrible experience I would never do it again.
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