Yes? No!
Extremely disappointed with their so called Yescare service. Tickets created but they will just cancel or resolved them without checking it with the customers. Overall, there’s no sincerity in servicing their customers. Absolutely no value in using their services.
Worst server
Ive been using Yes since 2020 when i was still a student. The only reasons for me to stay because of the affordable prices. Other than that, Yes is the only network that could reach my house area, not smoothly ofc. Sad really. Im too broke and tired to buy and test another telco service. I filed multiple complaints over times for the past few years and they keep giving the same excuse “your area is not within our coverage, however our technician working hard to make that happen bla bla,” For five f years and their technicians still couldn’t finished the job? Bffr. They keep asking users to update the app but never they make the improvements for a better network experience.
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Useless app when time to pay the billq
Is funny you know,when you guys always chasing us when come for bill. But you guys didn't realise every time i open the app,it always said "Sorry! Unable to process the request. Please try again later." You guys want me try and try open close the app everytime? How silly your apps is it. Always gave me difficulties when come to pay the bill
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The internet not covered my area
Please put the option or guide to terminate postpaid contract or downgrade to prepaid on this app. You have to put in this app how much you will charge to terminated the postpaid contract or downgrade to prepaid. I will give 5 stars
Updated on my recent feedback.
Yes actually very good in customer service but a little bit delay cause my fault also, but everythings went smoothly, thankyou YesCare.
Stupid design after update latest version
I was using more than one year, last week force to update latest version, now totally can’t login, how to login with YES FLEXI? Ask me enter mobile number which FLEXI PLAN HAS NO MOBILE NUMBER, contact support via WhatsApp but the stupid BOT REPLY and finally a HUMAN REPLY but he can’t settle it also, ask me wait one day, today 28/7 7am try also cannot, the problem is now I CANNOT PAY BILL
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updated and unable to log in!
Updated the newest version but unable to log in! What a joke
become worse than before
the dashboard wont updating even after refresh, sofia bot is just FAQ and cannot answer on written questions, ticket will submit everytime open the section even the ticket has been submitted make it look like spam
Weak
In 3 month after purchase fast…after that it slowly slow down and sometime have problem with the router..now got wrost problem…no data connection…day by day line servis getting slow
The most useful update
V17.1.1 login via yes number much more convenient than yes id. Most people will not remember their yes id so i find the update very helpful
Can’t get otp for log in !!!!
I dont know what happen but I cant log in my account. Even though i have do the reset password things! Email said was correct but didn’t get any otp at all
best telco
great experience with them in terms of customer service and pricing. well structured and developed online services and app, I can get most of my problems sovled with them. line is mostly stable, I just hope that they improve their coverage in the future as signal gets bad here when it rains. there are telcos with better coverage in my area but I will put up with Yes because they actually take care of their customers
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Customer service where?
Are there real people working behind this app? Surely it doesn't take that long to update people's bills right? or to reconnect them back to the internet after paying? zero responses from actual people and all we can do is chat with a bot or submit tickets that doesn't get read on time. wasting people's time.
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Unable reload via FPX online banking
Unable reload via FPX online banking on their webpage and app
Excellent value, great coverage
However, in the latest app version, the notification text is not displayed within the app itself. When I click on the notification on the locked screen, the app opens, and three notifications are displayed, but there’s not a single piece of text.
App is good but missing some offers.
With this app, I was able to sign up, and obtain an eSIM quite easily. However, there are a few issues. Firstly, you can’t use a foreign credit card to make a payment. Secondly, the app doesn’t allow you to purchase their best offer of 999G for 1Rm. The payment issue can be solved using grab pay . The 999G addon cannot be bought anywhere else . Please fix
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Response from developer
Dear Haloo7, the inconvenience is deeply regretted. Could you please try clearing the app data and cache, then restart your Android or iOS device as a basic troubleshooting step? We apologize for any trouble this may have caused. For further assistance, feel free to reach us at yescare@yes.my. We will continue to improving the product!
Poor connection & Yes care service
Multiple times raised complaint always not provide affective respond. Giving plan for 30days but always inactive. I try many way as per suggest still have a issue. Giving plan 30 days but inactive within 3 days. What use we purchase the plan always get barred and very had to use the plan. Whenever i raised this issue, theres no proper and affective respond given by Yes care. If like this service you give, I rather use other telco. Update your service, otherwise people will unscribe yes then. I saw many people has issue with this.
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No support for foreigners or tourist
Support page is broken. Their support is just a bot on WhatsApp with no real live agent behind it.
The account creation requires payment and scanning of passport before the account is created. Although payment goes through easily, the account is not created due to lack of support for foreign passports or phone numbers.
The account creation requires payment and scanning of passport before the account is created. Although payment goes through easily, the account is not created due to lack of support for foreign passports or phone numbers.
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Can make a choice of account to make a topup or pay the bills in one app
Hello developer,
Please give a choice to add the account in one app. I can manage my family account in one app. Thank you if your concern.
Please give a choice to add the account in one app. I can manage my family account in one app. Thank you if your concern.
Network issue
When the network change from 5G to 4G it became so slow. The network also seems not really stable and always got spike. Call using internet also always got cut off after 20minutes above or sometimes 50minutes. Im so dissapointed
