Most services have working apps.
A while ago when I switched to ZiplyFiber, I was trying to change a password or check something about my account or something simple that a working app would have easily help me take care of myself. The app was not working, so I called them instead which was fine. When I asked if maybe the app was broken temporarily or if I had messed it up on my end they told me that the app just wasn’t finished yet. Seems weird to have an unfinished app for such a necessary service, advertise the app on your website, and keep the app “unfinished” for I believe what is now 2 coming up on 3 years now? I’m very glad that Ziply seems to have a responsive and helpful call service, but I don’t want to bother them for things that any other company’s’ app would let me do so easily! Please finish the app! I know it doesn’t seem like a big deal, but if people are trying to decide whether they should switch to Ziply or not, this app and its rating does not send a positive message to potential customer and just annoys current ones. The bigger service provider in my area is constantly calling and sending me mail to get me to switch back to them and I like the Ziply service fine, but if people don’t care either way and one company has a working app and the other doesn’t, this may not sway the decision alone but it will be taken into consideration and a negative point for Ziply.
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App does not work… at all
I spent a good 2 hours on the phone with tech support and every single person I talked to told me to uninstall and redownload the app. And you wouldn’t believe it if I told you twice, still doesn’t work. I couldn’t imagine being a billion dollar company and not having a functioning app in the world we live in. Please please please fix this. Not everyone has access to a laptop or computer and use their phones as their computers.
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Your Overall Quality Reflects in the App
To management: just look at the rating for goodness sake. It has been like that for months. What does that tell your customers? When it comes to the app, if you’re not willing to put in time and effort, and you are willing to give your customers something halfway-developed, don’t even bother. Leaving it up and not fixing it just shows us all where the company’s priorities are! It says to everyone, “Ziply doesn’t care about customers, they care about financial targets. Ziply obviously considers this app’s development, and ultimately a customer’s valuable time and overall experience, a variable cost that can be kept down, and we do not care as long as they pay us on time every month.” Now, either that is true, or maybe you hired a bad developer who took your money and left you with this pile, who knows. But next fiscal year, since this obviously wasn’t in 2023’s budget, you should really do yourselves a favor and **fix your app**. This just looks bad, and won’t help your company grow at all.
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App Doesn’t Work
It won’t let me login to the app, keeps telling me “An Unknown Error Has Occurred”. I haven’t had a problem with the WiFi so far, I’ve only had it for a few days and it’s been perfectly fine. Connected 4 different devices, still no problem with load speeds or anything.
A company on a fast decline
I had used Ziply for years with no real issues. Now they claim my area has been upgraded to fiber. The price went up without warning, the speed went down, and now I can’t get through a 22 minute sitcom without freezing and buffering at least twice. Basically, these people are liars and thieves. You can’t even contact them with their (garbage, info stealing) app
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App is garbage.
Since getting Ziply a year ago the app has never been anything other than a glorified bill payment portal. I get communication errors with the router any time I try to check it’s status. Tech support told me in a call today to call back in 24 hours to see if it would work, after I told them it hasn’t been working since I became a customer. Worthless app when the primary intended usage does not function correctly.
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How did Apple approve this?
If the of this “app” is to maximally waste your time, then kudos you have exceeded expectations! However the description says I should be able to pay my bill, etc. All I’ve been able to do so far is observe some peculiar errors that make zero sense, and questions about my profile after I have already logged in 🤨
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Ziply fiber
I hopefully ziply fiber app will get updated soon
Extremely hard to use, none of pages loads the data properly
Form follows function , problem with this app is there is no function it’s just a form.
“Your Internet connection is very slow”
“Your internet download speed is very low. Web browsing should work, but videos could load slowly.”
I average 0.35Mbps down and 0.02Mbps up. Every morning I have to turn the router off then back on and wait up to 30 minutes before I can start work. Their tech support feels like they know they are bad and sound guilty when they say “the problem is fixed” dude I can hear it in your voice that you know the problem is not fixed and you are just closing the ticket because you have no other option. The internet on my phone hotspot is faster… if I were the owner of the company I work at I’d drop zippers in a second.
I average 0.35Mbps down and 0.02Mbps up. Every morning I have to turn the router off then back on and wait up to 30 minutes before I can start work. Their tech support feels like they know they are bad and sound guilty when they say “the problem is fixed” dude I can hear it in your voice that you know the problem is not fixed and you are just closing the ticket because you have no other option. The internet on my phone hotspot is faster… if I were the owner of the company I work at I’d drop zippers in a second.
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Doesn’t work
App can’t communicate with my router despite it being currently connected and functioning fine.
Update your App!!!!
We pay for services we expect these services to be functional! Why is it that the Ziply App NOT functioning? Error message and unavailability is all I got! You get a - ⭐️
Hate everything about Ziply
This is the worst experience I have had with the phone and the internet ever! You can’t contact customer service by phone it keeps disconnecting the call and telling you to use the chat feature. The chat feature doesn’t let you do anything because “ they don’t have the tools to process your request. You need to call customer service to do this”. They charged me a full month for 1 DAY of internet service when I moved because they “can’t pro rate your bill” really? You can’t pro rate?, a monkey could figure out how to pro rate a bill. Their phone prices are twice as high as my cell phone. No exaggeration, literally 2 times more than my cell phone bill. Horrible! Just horrible all around.
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Useless
Installed and logged in to my account to troubleshoot an internet outage. The app was stuck in “Verifying” state and provided no useful information.
Don’t waste your time
The app will not work, and their customer service is a joke. Every time you use it you’ll see an error saying that it cannot communicate with the router.
It’ll offer to run a diagnostic, but it does nothing. If you try to use the text help line they will drop you before fixing the issue. If you try to call customer service and try to explain to them that the error message says that the router needs to be registered by ziply and that this can be done by calling the customer service number they’ll condescendingly tell you to reset the router—as if I can’t figure out how to reset the router myself. When resetting does nothing, they’ll tell you the problem is with your phone or computer.
It’ll offer to run a diagnostic, but it does nothing. If you try to use the text help line they will drop you before fixing the issue. If you try to call customer service and try to explain to them that the error message says that the router needs to be registered by ziply and that this can be done by calling the customer service number they’ll condescendingly tell you to reset the router—as if I can’t figure out how to reset the router myself. When resetting does nothing, they’ll tell you the problem is with your phone or computer.
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It’s ridiculous
The app is ridiculous nothing wants to load and when something does load it’s stupid slow and nothing else will work. My internet acts like it’s not working one minute it’ll be fine and next nothing wants to work or it just times out I have called and had someone come out and fix it then it works fine for a couple hours max then just acts stupid all over again. I’m tired of the inconvenience it’s causing I’m at the point where I want to change services but can’t because of our apartment rules
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Sarah
It’s funny how the other review is several years old and here I am having similar issues. I used their app to make a monthly payment. It told me that it didn’t work and to try again. 3 times this happened with no confirmation of anything actually working. Then, my debit card shows 3 payments pending to Ziply. After spending way too much time chatting with a rep online, she says sorry we don’t even show you’ve made a payment so how can we refund anything?? Wait for a few days and then we can help. A few days pass and here I am STILL hearing them say, there is no record of payment so we can’t help you. Meanwhile they have a hold on $150 . My bank can’t help until Ziply releases the payments… so messed up. The company will not take responsibility for their faulty app. I’m about to just disconnect my landline and cancel service . This app is CRAP. Do not use it.
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Fix your app, Ziply.
App doesn’t work at all. I’ve never been able to see my network on the app ever since I moved into a new apartment and got Ziply, but I dealt with it because I could at least pay my bill through the app. Now, I can’t even do that—I get an error message every time. And, to make matters worse, their website also doesn’t work for me (also get an error message there), so I have to call to pay my bill (which is fine, but that’s not the point, you know?).
The app needs a serious upgrade. If it continues to be this difficult to simply pay a bill, I might just have to get my internet elsewhere.
The app needs a serious upgrade. If it continues to be this difficult to simply pay a bill, I might just have to get my internet elsewhere.
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Just about worthless
Ziply and there app are just about worthless. Not sure if their intent was to drive the company into the ground but that’s what they have done to this point. The troubleshooting and network tools in the app do not work or are non existent compared to what other company’s offer. Wasted potential of the fiber network if discouraging.
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Farther and farther down the drain
Ziply Fiber too over Frontier in 2019 and STILL has not fixed the seemingly simple factor: allowing customers to access their account online.
This changeover in ownership is a slow motion train wreck.
This changeover in ownership is a slow motion train wreck.
