Nannybag - Luggage Storage appears to be a legitimate app. The AppsHunter Legitimacy Score for Nannybag is 83 out of 100 points across 7 verification signals from App Store and developer data.

Nannybag User Reviews

Name: Nannybag - Luggage Storage
Rating: 4.8 (1265 reviews)

Nannybag - Luggage Storage

Nannybag

✈️ Travel

Customer Experience

Positive experience31.7% of reviews

Neutral4.1% of reviews

Negative experience64.2% of reviews

~ Based on 123 written reviews from the US App Store.

What users say

Summarized from real user reviews of Nannybag. Based on 1.3K reviews and a 4.8/5 average, it highlights the 3 positives and 6 negatives reviewers mention most about this Travel app.

Positive things

💯Cheap and reliable option
👍Great service
🤖Innovative and genius system

Negative things

🚫Unreliable and untrustworthy
🤖Fake and scammy
🔍Outdated and inaccurate information
🤖Poor customer service
🤖Confusing and hard to use
🗺️Incorrect map locations

Is Nannybag Safe?

Nannybag - Luggage Storage appears safe based on user ratings. AppsHunter Safety Score for Nannybag is 96/100.

This assessment is based on 1,265 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.4% of ratings point to a safe experience

1.1% of ratings suggest some concerns

2.5% of ratings point to a risky experience

~ Based on 1,265 App Store ratings for Nannybag.

Is Nannybag Legit?

Nannybag - Luggage Storage appears to be a legitimate app. AppsHunter Legitimacy Score for Nannybag is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

One and done!

Used the app once and got burned. My family of 6, including two toddlers, took an Uber to the location of our reservation. We were going to drop off our bags before a day of sightseeing the Canadian side of Niagara Falls. NannyBag’s location refused to take our bags stating they were no longer a NannyBag location. Leaving my family standing on the street with all of our bags. We had to walk three blocks to another location with all of our bags. I was offered a 30% discount to a service I will never use again. I deleted the app.

tekcub

a month ago

Simplicité efficacité

Grandement utile

Ifrgx

3 months ago

Great app for Venice, lots of choice

All good but a bit expensive for a family for a few hours. Better if you only have one bag!

Chocy-Biccy

3 months ago

Une expérience d’exception, empreinte de lumière et de confiance🫶🏻✨

Depuis longtemps, j’utilise cette application et elle ne cesse de m’émerveiller. Mais cette fois, j’ai été touchée au cœur par la délicatesse et le professionnalisme de l’équipe.

Mon problème a été résolu avec une rapidité et une attention incomparables, et j’ai eu le bonheur de recevoir un coupon de réduction de 30 %, comme un petit geste précieux.

Chaque interaction révèle une équipe bienveillante, respectueuse et profondément humaine, qui transforme une simple expérience digitale en un véritable moment de lumière.

Je recommande cette application à quiconque cherche fiabilité, élégance et excellence, en toute confiance. Une expérience véritablement remplie de grâce et de chaleur.

LíviaAzaria

7 months ago

Extremely unreliable

Shows locations that don’t exist on the regular, will give you the wrong directions to existing ones, and doesn’t provide any amenities to actually see opening times at time of last use (march 2025).

Would recommend just walking about on the street in any tourist area and leaving your bags in a tourist guide place that charges for bag storage instead.

Stubborn Yate

9 months ago

Carissimo

Troppo caro

Ceccoo

9 months ago

Avoid at all cost

They didn’t deliver our bag where indicated, didn’t allow 48 hours for collection. And then 2 months later billed us for excess size when it wasn’t. Never have I been so upset and disappointed with a company. Use anyone else!

Neckert

10 months ago

Avoid at all costs

I would avoid this service at all costs. They never delivered the bag. They actually shipped it to a different pick-up location and then didn't hold it there for 48 hours as they indicated to us they would. And now today over 2 months later they are trying to invoice me an overage charge for a service they never provided saying the bag they never delivered was oversized. It wasn't. Use Sendmybag instead. Sendmybag was cheaper and actually delivered the bag directly to my son.

Neckert

10 months ago

Terrible customer service

This app took my payment and didn’t confirm the email address and sent the QR code to a random email address generated by Apple since I paid with Apple Pay. I have no access to this random email. I can’t change the email. There is no phone number to call for customer service and the messaging portal said less than 10 minute response but no one responded to my message. Use bounce instead.

mack 1111111

10 months ago

詐騙

到了預訂的地點飯店說沒有配合app 刷了款也不能退

Tuioooo

a year ago

Nannybag

C’est vraiment top pour se libérer les bras….. 🧰🎒🧳

Poupou697

a year ago

Response from developer

Bonjour, Nous sommes très heureux de voir que notre service de consigne à bagages vous a plu, vos retours nous sont précieux, merci à vous ! Cordialement, Nannybag 💌

Service trompeur et non fiable

Expérience très décevante avec Nannybag. La plateforme oblige à payer avant de connaître l’adresse exacte, ce qui manque de transparence. Après paiement, l’adresse indiquée était un Franprix, mais sur place le personnel ne savait rien et a précisé qu’ils acceptaient uniquement les bagages, pas les petits sacs. L’application impose pourtant de choisir un type d’objet à déposer (petit sac, valise ou objet spécial), ce qui est trompeur. Impossible ensuite d’obtenir un remboursement. Service peu fiable, limite tromperie. À utiliser avec la plus grande prudence.

acyking

a year ago

Response from developer

Bonjour, Nous sommes désolés de constater votre insatisfaction. Lorsque vous réservez vous choisissez vous-même l'emplacement, nous vous envoyons simplement l'adresse exacte à la suite de votre réservation, pour plus de sécurité. Nous allons effectuer les vérifications nécessaires avec notre partenaire car tous les types de sacs sont évidemment acceptés. Merci pour vos commentaires ! Bien à vous, Nannybag 💌

Rezalet

Çok kötü bir uygulama. Olmayan restaurant ve supermarketlerde anlaşmaları var gibi gösteriyor ve paranı alıyor. Ve sonrasında para iadeni almak için uğraşıl duruyorsun

Nnnbbuuu

a year ago

Hors de prix

Obligation de prendre une assurance , c’est interdit en France !

philchab13

a year ago

Response from developer

Bonjour, Nous sommes désolés de voir votre insatisfaction. Sachez que notre tarif inclut la protection des bagages, un service client joignable toute la semaine. Ce n'est pas quelque chose à rajouter, ni une option. En effet, la sécurité des objets déposés est notre priorité et nous souhaitons que l'ensemble de vos effets personnels soient assurés. Nous espérons que vous saurez apprécier notre application et notre service, bonne journée à vous ! Nannybag 💌

No pude dejar el equipaje

En desastre, no corroboran las direcciones donde se ofrece el guardado. Es una estafa, en Croacia la ubicación no coincidía y di vuelta hasta que di con el lugar y en Venecia, la dirección no existe. Hablas con el soporte y miran para otro lado cero solución. No recomiendo para nada usar esta aplicación, es conveniente para algo más pero conseguir un lugar donde no se va a tener problemas.

Haghdisgdjdyuagdj

a year ago

Nereye valiz birakacagin belli degil

Nereye hangi adrese veya lokasyona canta verecegin belli bile degil. Ne haritada adam gibi buyytme var. Ne acik adres. Ne de dukkanin falan adi yazili. Bir yer sectim yan caddenin adi yaziyor o kadar orada kac dukkan ev vs vardir yazsana adresini buyutsene tam lokasyonunu da insanlar rahatca kullansin

Aonugoren

a year ago

Luggage missing

My two pieces of luggage are missing. They were supposed to be sent to Rome on July 20. Today is July 24, but only one piece of luggage has been received by the hotel. We are now in Italy, and we have to spend time and money to go back to Rome. I still don’t know when the luggage will be delivered. I have set the delivery time several times, but I was deceived every time. What compensation and solution does your company have? I am full of doubts about your company’s control.

Farfarawawyyyyyyyyyyyyyttt

a year ago

Scam

This app is a scam. They will only give you address after you pay on the app. I walked a mile in Seattle with my suitcases to the address of a print shop they provided only to find that there was no signage at the address. It was a residential building office and it was closed. I tried to contact nannybag but they have no contact number. You can only message them and they do not reply after a few days. I got a message 2 days later that they have verified with the vendor that it was closed but won’t refund the money to me because “they don’t have proof that i actually went to the vendor address”.. I am just amazed that they are running this open scam. Instead of providing the listed service or being apologetic for customer inconvenience because of their fault, they are only interested in scamming you of your money.. totally avoidable

Pbajaj77

a year ago

Response from developer

Hello, We sincerely apologize for the experience you had. This is not the level of service we aim to provide. We understand how frustrating it must have been to travel to the location only to find it closed, and to face difficulties obtaining a refund. To resolve this, please provide your reservation details and any supporting information so we can review your case directly and ensure the situation is handled appropriately. We are committed to improving our processes and preventing issues like this in the future. Nannybag 💌

Scammer ! cheat!

I paid the app, and go to the shop, the shop said never using nannybag for storage agent

Ryan lau288

a year ago

Outdated info

I arrived to the place on time, and the guy said the previous owner had the app not him. i could not cancel and lost the money. Look for another app.

Berrocop

a year ago

Response from developer

Hello, We’re very sorry for the inconvenience you experienced. It seems there was an issue with the location change and the app not being updated correctly. If you haven’t already, please contact our support with your reservation details so we can review your case and assist with a possible refund. We sincerely apologize for the trouble caused. Nannybag 💌