NAPA AUTO PARTS User Reviews

Customer Experience

Positive experience4.4% of reviews
Neutral4.0% of reviews
Negative experience91.6% of reviews

~ Based on 274 written reviews from the US App Store.

What users say

Is NAPA AUTO PARTS Safe?

NAPA AUTO PARTS has mixed safety signals based on user ratings. AppsHunter Safety Score for NAPA AUTO PARTS is 58/100.

This assessment is based on 1,535 user ratings, with an App Store average of 2.9/5.

Safety Analysis

44.9% of ratings point to a safe experience
6.4% of ratings suggest some concerns
48.7% of ratings point to a risky experience

~ Based on 1,535 App Store ratings for NAPA AUTO PARTS.

Is NAPA AUTO PARTS Legit?

NAPA AUTO PARTS appears to be a legitimate app. AppsHunter Legitimacy Score for NAPA AUTO PARTS is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Junk

This app is JUNK at least on Guam. The “verification” process takes way too long, and in the end, it just doesn’t work.
ITS JUNK AND I WOULDN’T RECOMMEND IT TO ANYONE!
TOTAL FAILURE!

Not sure the app exists?

Freshly downloaded it on a new phone. Opened it and…. For ten minutes it’s been stuck “performing security validation” to make sure I’m not a bot.
NAPA is where you go when you need parts AND might need advice. They’re legendary for giving detailed advice on any engine ever made. Unfortunately this deduction doesn’t extend to their app coders. I wouldn’t be surprised if they’re coding with AI.
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Useless

Stuck on bot check

App no longer works

The NAPA App Is No Longer Available.

App no longer works

NAPA no longer supports the app and redirects you to their website. Don’t waste your time downloading.

Developers Should Read

I’ve had this app for several weeks. Not once have I been able to open the thing. It gets stuck at “verifying you are human”. It deserves 0 stars since I can’t even use the app, but oh well.

App No longer available - then delete it from the App Store already!!

Last up date was 8 years ago. open to all to find its ‘no longer available’.
Then why is it still listed on the App Store ??

Manager

This app is useless and waste of my time

Why is this still in the App Store, if it doesn't exist anymore?

It's really nice that this app is still in the App Store, that way it lets you find it and download it and install it, only to open it up for it to say that the NAPA app is no longer available, and to please use their website. 🙄

Napa app

No longer available!!! What happened to it?

App no longer available.

Why allow the download in the App Store at all? When you open the app it says it’s no longer available and to visit the website

Is it working?

I downloaded this app and it says no longer available. The websites link takes you to the App Store and it won’t work once it’s downloaded.

No longer available for NAPA.

App is no longer supported!!!

Why did you kill the app?

Why did you kill the app?

Not supported by NAPA anymore

Don’t waste your time- this app will just tell you it is no longer supported and is completely unusable. Don’t understand why NAPA hasn’t removed it from the App Store. It’s even less usable than their website, which is both terrible and a bit impressive.

Remove the app

I install the app to make my life easier and I’m met with a screen that says the app is no longer available. Take it off the store if it’s not available

App unavailable

This app isn’t available to use and directs me to your website. It does me no good nor does it help your customers especially when your parts look up has lots of discrepancies for parts that actually fit my vehicle. It’s time to double check records so you don’t keep losing money for parts returns. My truck is. 2014 gmc sierra 1500 so the parts are hit or miss which makes it critical when I buy the wrong one that your system said was right and your company is the only parts store within 30+ miles of me and I need my truck. Very unreliable. I’d rather spend more somewhere else for reassurance that I don’t keep getting the wrong parts because your unreliable system says it’s the right part.
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Dead app

Only gives you message that app no longer works and you must use the website

No long available

The app is no longer available shouldn’t be on App Store

Please fix your app

Great store. App is worse than horrible. It’s like a bad browser that calls up the webpage. Napa, fire your programmers. You’re better off with no app at all.