No access to downloaded issues with discontinuation of app
I read with dismay your email announcing the discontinuation of Nat Geo’s Mobile App. And, more importantly, I would not have access to the issues I had downloaded. While I can appreciate your organization wanting to reduce the costs of maintaining your app, please reconsider your plans for discontinuation of the Nat Geo Mobile App. Not everyone has access to the Internet 24/7. At the very least , please reconsider your plans for deactivating the ability to read downloaded issues.
I have been a subscriber to National Geographic for decades. I have used the paper and digital subscription for years. The ability to download issues had been extremely important when my husband and I did not have access to the Internet, which was for extended periods of time. Due to a recent move, we could not bring years of paper issues with us. We donated them to a Veterans group library. We had counted on digital access to National Geographic.
Please reconsider your discontinuation plans. Please reconsider your plans for deactivating the ability to read downloaded issues. Some readers, including teachers around the world, have limited access to the Internet.
I have been a subscriber to National Geographic for decades. I have used the paper and digital subscription for years. The ability to download issues had been extremely important when my husband and I did not have access to the Internet, which was for extended periods of time. Due to a recent move, we could not bring years of paper issues with us. We donated them to a Veterans group library. We had counted on digital access to National Geographic.
Please reconsider your discontinuation plans. Please reconsider your plans for deactivating the ability to read downloaded issues. Some readers, including teachers around the world, have limited access to the Internet.
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Response from developer
Hi there! We're always happy to hear from our Viewers and appreciate you getting in touch with us about this. We genuinely value your feedback and will be sure to pass your comments about our closure along to the rest of the team. While we understand this change may be disappointing, we invite you to continue to explore world-renowned stories by re-subscribing to our website. If you have any questions, please let us know via: ngp.appsupport@natgeo.com
Dear Disney
Because you are discontinuing this app, I have lost the last true reason to subscribe to any Disney app. I will continue to be a Nat Geo supporter and subscriber because it has been a grand theme of the last 5 decades of my life—so you will still be making money off of that. But for some of us who grew up poring over the pages of the glossy magazines that turned our childhood homes into tinderboxes, this app on an iPad is the closest approximation we have that is not a fire hazard. As glitchy as it sometimes was, I have spent hours savoring its content and format. And I will spend the last few days I have with it before you snuff it out. You may leave it online and cut off support, so it can float along like some bloated carcass on the internet until, one day, it’ll sink into obscurity. Or you may disappear it suddenly into the newest, greatest Disney+ extravaganza where its quiet, straight-forward simplicity will drown in the Star Wars/Marvel/Whatever you acquire next universe(s). Either way, you have finally given this relic a reason to renew my post-COVID library card. My local library system thanks you.
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Response from developer
Hi there! We're always happy to hear from our Viewers and appreciate you getting in touch with us about this. We genuinely value your feedback and will be sure to pass your comments about our closure along to the rest of the team. While we understand this change may be disappointing, we invite you to continue to explore world-renowned stories by re-subscribing to our website. If you have any questions, please let us know via: ngp.appsupport@natgeo.com
Sad to see this app being shut down
Very saddened to see this app go. Having the widget on my screen has been one of my favorite things. I will probably not subscribe, and I don’t see visiting the website often without the app. It seems like a really poor choice in today’s digital world to get rid of the app. I read an article that overall it’s been downsizing for years, which is very sad since National Geographic has been around for so many decades.
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Error playing videos and we’d like a kids version.
This app is awesome however, I don’t know if I’ll continue using this app because there are a couple issues that I have noticed. Number one is that there is a problem when I try to play videos where it says error and then it says airplane this video if problem persist please see our FAQ section. that is a huge problem. Also, could you please make a kids version for kids and those of us who are either too young or don’t understand the adult version? I think that could be awesome if we had a kids version of the app. Especially since some of the games don’t work very well on mobile devices on the website. If you guys could consider doing that, that would be absolutely awesome. I love the books when I get them from the store and I have learned a lot from the kids books from National Geographic kids. It would be nice to have it in an app form as well. my favorite National Geographic kids books are the 5000 awesome facts.
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Response from developer
Hi there! Thanks for your review. If you are seeing any issues with the app's performance, then we recommend reaching out to our Customer Support team: ngp.appsupport@natgeo.com
Dev Feedback
Articles in the widget need to refresh more frequently. The same four articles have displayed all week, significantly diminishing the usefulness of having a widget. Perhaps include articles from the past, if you’ve run out of “most recent” articles to display. Ideally, after an article in the widget has been clicked/read, it would no longer display in the widget and be replaced by a different article. I’d rather see more frequent refreshes, even if they are older articles, than simply see the latest published.
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