Problem
Response from developer
Dear Valued Member, thank you for contacting Nayo. We apologize for the inconvenience. Our team is constantly working to improve the app and fix any bugs. Regarding the issue you mentioned, we take account security very seriously. If you suspect any hacking or unusual activity, please report it to us immediately. We'll investigate and take appropriate action to ensure a safe and enjoyable experience for all users. Best Regards, Nayo Customer Service Team
Complete scam
Response from developer
Dear Valued Member, thank you for contacting Nayo. Thank you for sharing your experience. Our app aims to provide a genuine platform. While there may be some users who act inappropriately, please be cautious. We do not encourage or support such behavior. If you encounter any suspicious profiles or actions, please report them to us. We are constantly working to improve the user experience and ensure authenticity. Best Regards, Nayo Customer Service Team
It’s a scam
Response from developer
Dear Valued Member, thank you for contacting Nayo. We are committed to providing a platform filled with genuine users. If you encounter bots or suspicious accounts, please report them. Our goal is to ensure a real and enjoyable user experience. We are constantly working to improve our app and weed out any fake accounts. Best Regards, Nayo Customer Service Team
Scam alert
Response from developer
Dear Valued Member, thank you for contacting Nayo. We are committed to providing a platform with genuine users. Our team works hard to ensure the authenticity of profiles. If you come across any suspicious accounts or believe you've found profiles that seem inauthentic, please report them immediately. We take such matters seriously and are constantly striving to improve the user experience by maintaining a community of real people. Best Regards, Nayo Customer Service Team
Taking a leap of faith
Unsubscribe
Says I am in America when im not
Response from developer
Dear Valued Member, thank you for contacting Nayo. We apologize for this inconvenience. Our team is constantly working to improve the app. Please try restarting the app or clearing the cache. If the problem persists, please contact our customer support team and we'll do our best to help you. Best Regards, Nayo Customer Service Team
Very useless
Response from developer
Dear Valued Member, thank you for contacting Nayo. We are committed to providing a platform with genuine users. If you come across any suspicious profiles that seem fake, please report them. We take such issues seriously and are constantly working to improve the authenticity of our user base. Best Regards, Nayo Customer Service Team
Fake app and profiles
Response from developer
Thank you for your feedback. We're sorry to hear about your experience with users who may not have been genuine. We're committed to ensuring authentic interactions on Nayo. We're taking immediate steps to enhance our verification processes and investigate the concerns you've raised. Contact us at nayo@thvine.com for any questions or suggestions. We value your trust and are working hard to improve your experience.
This app
Too many Pay walls
Response from developer
Thank you for sharing your thoughts on our app. We want to assure you that Nayo offers a wide range of free features designed to enhance your social experience. These include basic communication, profile customization, and access to a variety of community interactions—all without any cost. It's only for specific premium services and advanced features that a small fee is required. We are continually working to strike a balance between offering free services and providing premium options that cater to different user preferences.
Yeah
It is amazing you fine so many people near you it awesome, I would get again
Response from developer
Dear Valued Member, thank you for contacting Nayo. Thank you for your positive comments about this app. We will continue to strive to improve, to provide you with better service. Best Regards, Nayo Customer Service Team
Great
Only “con”
Response from developer
Dear Valued Member, thank you for contacting Nayo. The app seems to be quite decent; my only “complaint” is that you can only do free chat for a little while and then makes you pay to continue; I feel like that should NOT be the case; if it were to maybe be for sending fancy emojis or gifs; then I can understand it; but just to simply chat? That’s what my complaint would be; if you (creators) can just do my suggestion; that would be ideal! Best Regards, Nayo Customer Service Team
This app is a Complete scam don’t even think of downloading it.
Response from developer
Dear Valued Member, thank you for contacting Nayo. Sorry for your negative experience.We are dedicated to providing a platform that ensures genuine user interactions. If you come across any suspicious accounts, please report them to us. In terms of refunds, we strictly adhere to the Apple Store User Agreement and refund policy. You can request a refund within the app or through the Apple Store. If you have any further inquiries, kindly provide us with your account details and we will promptly assist you with both refund processing and account deletion. Best Regards, Nayo Customer Service Team
Love the app
Really great
Knl
Response from developer
Dear Valued Member, thank you for contacting Nayo. We're grateful for your review! We're dedicated to your satisfaction and will continue to work towards making our product even better. Thanks for being part of our journey! Best Regards, Nayo Customer Service Team
