Best banking app!
Easy to use and super convenient. Love the new design!
Not great
The app offers very basic analytics abit my account
It is slow and give 0 updates in getting a new card
It is slow and give 0 updates in getting a new card
Worthless
Garbage. Does not work properly after getting a new iPhone. Chat is worthless and calling the banking cannot help you either. Going to a branch doesn’t help. I sent an email requesting help and they send me some generic response. I follow the instructions and I am still not able to use the app. A terrible Greek bank. Terrible support. I have had this issue going on for a year now. I can access my account through Google Chrome but not through the App.
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Response from developer
Hello Peter, thank you for your feedback. We replied to your email on June 18 with further instructions to help resolve the issue. As we haven't received any further response, we would appreciate it if you could reply to that email or contact us again at mobilebanking@nbg.gr if the issue persists, so we can continue investigating and assist you. Thank you.
Functional, but some rough edges
Overall, not a bad banking app, but it has some major gotchas that have hung around without getting fixed. Here are a couple. Most people format IBANs with spaces for readability, and if they are wise, they paste them in to avoid mistyping. The app accepts the IBAN with the spaces, but doesn’t strip them out, so the IBAN fails validation. If you delete the spaces, each time you delete a space, the app pops up a validation failure and what is more the validation error box can only be dismissed in one way. Another problem: transaction 3FA codes, these can contain spaces when you set them up, but spaces can’t be entered from the keyboard, so I have to type my code into another app, copy it, and then paste it into the transaction 3FA field!
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website functionality is lacking. It should be totally in English or totally in Greek.
website needs to be in English and Greek and all messages that are sent to American account holders should be in English for all webpages of Greek and English
Μεταφορά χρημάτων
Προσπάθησα για 45 λεπτά να κάνω την μεταφορά από το IPAD . Κάλεσα τον αριθμό και μίλησα με την Μαρίκα Γκεκα. Αφ ενός δεν είχε χρόνο, αφ έτερο δεν με βοήθησε καθόλου.
Τόσο δύσκολο να κάνω μια απλή μεταφορά λίγων ευρο, όταν ο αρχιτέκτονας περιμένει την πληρωμή στην πολεοδομία για την έκδοση άδειας οικοδομής. Ευχαριστώ όλους!
Τόσο δύσκολο να κάνω μια απλή μεταφορά λίγων ευρο, όταν ο αρχιτέκτονας περιμένει την πληρωμή στην πολεοδομία για την έκδοση άδειας οικοδομής. Ευχαριστώ όλους!
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Κλέφτες
Η χειρότερη τράπεζα. Χρεώνετε τον κόσμο χωρίς να ξέρει. Δεν έχετε καμία ντροπή.
Horrible UX
As stated above, no native keyboards, horrible architecture, impossible to do the simplest tasks
Worthless
Does not work properly after getting a new iPhone. Chat is worthless and calling the banking cannot help you either. Going to a branch doesn’t help. I sent an email requesting help and they send me some generic response. I follow the instructions and I am still not able to use the app. A terrible Greek bank. Terrible support. I have had this issue going on for a year now. I can access my account through Google Chrome but not through the App
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Response from developer
Hello Peter, thank you for your feedback. We replied to your email on June 18 with further instructions to help resolve the issue. As we haven't received any further response, we would appreciate it if you could reply to that email or contact us again at mobilebanking@nbg.gr if the issue persists, so we can continue investigating and assist you. Thank you.
App structure needs a change
The app functions good and it does all it needs to do. I like the functionality and some new features like split payments and the virtual assistant, but the app needs a change, it’s not really good looking, nbg should follow designs like revoluts or the new eurobank design. Nbg is the biggest bank in Greece yet the app is the worst of all I have tried and seen. We need more customization and personalization, a home screen that provides us with everything we are looking for at one glance: our balance from all accounts, our monthly spendings, our latest transactions,our card and chosen friends from contact to transfer money via selected method like iris. Thank you for providing a stable app but you need to work on design and what pleases the customers visually
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Love
I love you
NBG Customer Service
This bank has an English version of their site. When you select the English version, not everything is in English. There are areas that are still in Greek. How is this going to help someone navigate and understand what is being asked if they do not read and understand Greek? If you are an international client, you cannot get a PIN number to activate a prepaid Mastercard unless you have a Greek cellphone.
If you call their customer support line, they are not very helpful. They rush through the conversation as if you are a bother.
If you call their customer support line, they are not very helpful. They rush through the conversation as if you are a bother.
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Bzdura
Masakra , niech informatyk się bardziej postara bo marnuje mój czas i wasze pieniądze. Zajęło mi to pół godziny żeby wysłać przelew. Nie jestem idiota i w Polsce robię to w kilka sekund na waszym portalu marnuje moj czas i właśnie zastanawiam się nad zmiana banku. Pozdrawiam bo w sumie to i tak pisze do zjebanego bota. Ale nara
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The worst bank in Greece
The worst bank in Greece. If you don't want to waste your time, nerves, and talk to a brick wall, steer clear and go to another bank. They ask you to bring one thing, and then demand something else. Overall, it's a bank that doesn't like its customers.
Worthless
Does not work properly after getting a new iPhone. Chat is worthless and calling the banking cannot help you either. Going to a branch doesn’t help. I sent an email requesting help and was ignored. A terrible Greek bank
Ικανοποίηση
Η εφαρμογή είναι πολύ χρήσιμη και, απ’ ό,τι καταλαβαίνω, φαίνεται πολύ ασφαλής. Είμαι πολύ ευχαριστημένος από την τράπεζά σας σε αυτό το θέμα.
Michael Philippou
By all means a great Bank to deal with!
Works as it should along with intrusive ads and AI chat agent
The app had become a burden to use as there is a constant attempt to show full screen ads with extremely small close button areas. I prefer the desktop web version where I can have more control over it.
In the more recent versions of the app the developers try to shove the AI chat agent in users’ faces with constant popups not respecting their own in-app setting to disable the agent entirely. Consider this a dark pattern towards the wrong path.
In the more recent versions of the app the developers try to shove the AI chat agent in users’ faces with constant popups not respecting their own in-app setting to disable the agent entirely. Consider this a dark pattern towards the wrong path.
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Γιατί Δεν γίνεται
Γιατί δεν γίνεται να βάλουμε αριθμό τηλεφώνου του εξωτερικού;;;
Accessibility problem
I am experiencing an issue when using the application with the VoiceOver screen reader. Specifically, in the previous version of the app, on the home screen it would read the tabs separately—Accounts, Cards, Loans, Go For More, etc.—and I could easily navigate from one to another.
Now, however, it reads them all together, and there is no way to navigate to any of them individually. This makes using the app difficult because, for example, if I want to check my card balance, I am forced to load it and perform calculations manually to figure out the remaining balance.
Please fix this issue.
Now, however, it reads them all together, and there is no way to navigate to any of them individually. This makes using the app difficult because, for example, if I want to check my card balance, I am forced to load it and perform calculations manually to figure out the remaining balance.
Please fix this issue.
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