Best software
I highly recommend this app! It track and analyze your record and how funds are available or pending transactions
The app is 5 stars
The only reason I rates 4 stars is that the debit card has no chip making it less secure.
This app is terrible
The app has developmental issues. Some functions (just viewing things) work really well. But then others needed items flat out aren’t even an option. This app seems like it has just been patched to “get by” to claim they have an app. It’s easier to use a desktop because this app sucks.
The worst Benefit company
This is the worst benefit company I’ve ever had. I use them for commuter benefits. And the money I should have is never what they show. They have hidden a total of $378 which coincides 2 train tickets. I have taken screen shots and when they are confronted, they say “they’ll get back with me” and never do. I dread the new year coming up because I always have to pay out of pocket, which is why my balance is always off. They blame it on the “system updating”
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Horrible
Terrible app. Can’t even set up the basics or change settings information without getting errors. Tried to set up direct deposit and I have had nothing but problems. Been with support 4 times and have to constantly start over. Won’t even let me submit claims. I hate this app.
Benefits, mobile app
The NBS Benefits mobile app is very user-friendly, and I love that about the app!
Frustrating
Not easy to navigate and continually run into problems getting reimbursed. Jumping through so many hoops to get reimbursed for pennies.
Slow Loading
The app and dashboard itself are great but wow does it take forever to load when you initially open the app. I sometimes click it to start the load process and walk away knowing it’s going to be a while.
Direct deposit
I’ve had this for two years and for two years I’ve periodically tried to get reimbursed via direct deposit instead of a million checks in the mail. They need to work on this feature. I think it’s missing from the app and impossible to find on their website and even when you get help finding it, it never works.
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Not user friendly
Not easy to find how to upload documents in the app. I hate this app.
Mobil app problems
Cannot access account to change direct deposit on mobile app. If you don’t have a computer you have to do it email n stuff grrrrr
Not a Fan
They give no notification of anything by paper or email. Their expectation is you will use the AP for everything. Asking their customer service how to navigate even simple tasks is a joke - their own people don’t know how to do things and they rude about telling you how little they know. If you have any other option, use it.
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Dissatisfied
I have to yet see ONE reimbursement from my 2023-24 FSA account. However, they’ve been diligent about removing my $254 monthly!! Cannot wait to remove this service!
Thank you Chole
Chole’s was exceptional in helping me to log in and was very patient with me also. I want to buy her some cookies and give her 5 Stars ***** Thank you Chole.
Mobile app authentication vs update
Apparently your password expires if you don’t login frequently, possibly at least a few times a year. Also if the app is outdated it won’t tell you, and you simply get a password error instead a prompt to update the app.
NBS
Customer service is awful. I just got stolen from me $940.00 from my Dependent Account. No one “can do anything about it” the rules are definitely not explained very well and they didn’t even send a reminder that ai had a due date. This companies just steal from hard working people.
Submitting paperwork
On the mobile app, you cannot find an option to submit, requested receipts from the doctor. Now you require a nickname in order for me to send a comment to you guys talk about asinine
App not working
I love the app but it’s not working. I can’t even login anymore since the recent update.
Difficult to match up with my records
I regularly match up transactions from this app with another record I keep on my computer. I find it extremely difficult because the running balance after every transaction does not show in the app.
App error message
This app has had an error message for over a month. I cannot access my contributions or distributions. I’ve updated the app; still getting error nessages.
