NCFCU appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for NCFCU is 78 out of 100 points across 7 verification signals from App Store and developer data.

NCFCU User Reviews

Name: NCFCU
Rating: 4.7 (552 reviews)

NCFCU

New Cumberland Federal Credit Union

🔧 Utilities

💰 Finance

Customer Experience

Positive experience67.9% of reviews

Neutral7.1% of reviews

Negative experience25.0% of reviews

~ Based on 28 written reviews from the US App Store.

What users say

Summarized from real user reviews of NCFCU. Based on 552 reviews and a 4.7/5 average, it highlights the 7 positives and 7 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use and accessible interface
🚀Fast and efficient banking transactions
💳Remote deposit feature works well
🔒Reliable and stable app performance
😊Excellent customer service and support
📱Clear directions and intuitive navigation
✅Account management functionality

Negative things

🐛Frequent unexpected logouts
🔐Face ID authentication issues after app closure
📱Mobile app lacks features available on website
⌨️Keyboard covers input fields during transactions
🎯Difficult account selection in transfer interface
📊No dashboard view on mobile app
💰Overdraft fee policies frustrating to users

Is NCFCU Safe?

NCFCU appears safe based on user ratings. AppsHunter Safety Score for NCFCU is 93/100.

This assessment is based on 552 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.8% of ratings point to a safe experience

3.1% of ratings suggest some concerns

4.2% of ratings point to a risky experience

~ Based on 552 App Store ratings for NCFCU.

Is NCFCU Legit?

NCFCU appears legitimate, with a few gaps. AppsHunter Legitimacy Score for NCFCU is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Easy

Nice app that is generally easy to use and accessible.Very few glitches and great customer support

Mike17102

10 months ago

No Dashboard

No Dashboard on Mobil app like on website. No pending transactions like on website l.

pae6

a year ago

Pretty good but…

I keep having to sign into my account even though I have Face ID set up… if I hard close the app it doesn’t open with Face ID and I have to re-enter my account info and re-authenticate to log in. Still very good at managing my accounts, just a small inconvenience overall.

J Kullen

2 years ago

Response from developer

Hello, Sorry to hear that you experienced an issue with Face ID! We have released a new version since this post that should fix the issue. Please download the latest version of our app and if you are still experiencing issues, feel free to give us a call. Thank you for being a member! Scott 717.774.7706 x 219

Very User Friendly!

I have no problems figuring out how to do all my transactions! I do All my banking through this app, and truly appreciate the speed and ease!
THANK YOU!!!!

Ladygrin

2 years ago

Response from developer

We are so happy to hear you love our app! Thank YOU for being a member!!!

Money transfer

During the money transfer option, when I want to type a description for what I’m doing, the keyboard pops up and covers what I’m trying to type. If a mistake is made, I have no way of knowing until I clear out of the keyboard. And then you have to move the cursor, and then the keyboard pops back up and you can’t see what you’re racing. It’s just a little cumbersome. I think of a couple sentences at the top were removed like telling me I’m in the transfer option. I really don’t need to know that because I already know what I’m doing.thanks for your consideration.

heydad614

2 years ago

Great app & Great bank!

Makes banking very easy for me.

McBeachin

2 years ago

Response from developer

Glad to hear it! Thanks for the awesome review!

How to write the cents on the deposit

Horrible , why it doesn’t give the option of take pict manually first? Oh well , took forever to deposit 2 checks I couldn’t include the cents , there is no dot to add the cents , horrible app

RaniaDavis

2 years ago

Response from developer

Sorry to hear you are having issues depositing your check. If you are using a non standard keyboard, the decimal point can be hidden. Please give me a call directly if you are still having issues. 717.774.7706 X 219. - Scott

Great but

The app has never been an issue, I just wish we could get access to loans and everything else that you can get from the website

haybug_1

2 years ago

Response from developer

Your loan information is available in our app. Please call us @ 717.774.7706 for assistance.

Great local credit union

App always works flawlessly. Good job NCFCU!!

Sexaddict1982

3 years ago

How well do I like the App

Well at first I used the app it was good the way it displayed all my accounts I liked that but when I went to transfer between accounts it was very difficult to select an to transfer from because the accounts are hard to select they roll up and down and are hard to pick the account you want I think the way t do this easy is to put the in a column flat out that and not have them roll

mrprcr

3 years ago

Response from developer

Dear Member, It sounds like you are using an old version of our app. Please ensure your operating system and app are on the latest version. If you are still having issues please reach out to me directly at 717.774.7706 X 219. Thanks for being a member. Respectfully, Scott

Ncfcu

Great company with friendly staff. I have the utmost regard for a Mrs. Howsare who is a pleasant, helpful and gracious soul. IT’s people like her who make banking comfortable and convenient. My hats off you you all! Thank you for the years of work and determination to become central Pennsylvania’s leading credit union.

Howsare woman!

3 years ago

Response from developer

Thanks for the great review and thanks for being a great member!

Overdraft charges

Stop paying bills from my account when there is not enough money. Then you charge me $35 each time. Please STOP. I made a mistake and NCFCU keeps making it worse. STOP with the extra charges. Ccchhhh38

cccchhhhh38

3 years ago

Response from developer

Dear Member, Please give us a call and we can look into this for you. Thanks for being a member.

Remote deposit

Less than user friendly -

Frankunhappyuser

4 years ago

Response from developer

Sorry to hear you are unhappy with our remote deposit. Please reach out to me directly at 717.774.7706 x 219 and I would be happy to look into this for you. Thanks! Scott

Best credit union

This credit union has the most helpful and understanding people I have ever met.

opie number 1

4 years ago

Response from developer

Thank you for the amazing review! We are glad to have you as a member.

Worst app ever

This app is trash. It logs me out ALL THE TIME and then my password doesn’t seem to work so I have to reset it all the freaking time.

KaylieeeBird

4 years ago

Solid, mostly.

I’ve had this app since I started banking. It’s great majority of the time, say; 95/100. Sometimes Face ID doesn't work, though I’m sure it’s an easy fix.

I’m very proud to say that Ncfcu is my bank, they employees are very friendly. It’s never a chore to go to the bank.

Trestan Smith

4 years ago

Outdated, low-tech, just bad

Whoever created this app clearly has never used any banking app before and has zero interest in making anything easy and convenient for customers. Such a hassle. Even the big banks who don’t care about customers make apps that are much easier to use. I dread having to use this app.

Jay3thisisdumb

4 years ago

Response from developer

We are sorry to hear that our app is not meeting your expectations. Please feel free to reach out to me directly so I can address your concerns. Sincerely, Scott 717.774.7706 x 219

Simply amazing

I love this app i love this bank I encourage thos who dont bank with this bank to try them out they are great

Unlcepoppop89

4 years ago

Response from developer

Thank you for the amazing review! We truly appreciate you as a member!

Great Financial Institution

We’ve had an account with NCFCU going back to 1992. We’ve gotten numerous loans over the years and have always felt a personal touch as if they are there to take care of OUR needs. Their banking app is very helpful and I love the remote deposit feature. We wouldn’t dream of using a different institution at this point. Would defiantly recommend. Keep up the good work.

Dewey8

5 years ago

Response from developer

Thank you for the excellent review! We are glad to have you as a member and look forward to continuing our relationship with you! Sincerely, Scott

Endorsement

Twice I tried to deposit a check and I was told that I didn’t write NCFCU REMOTE DEPOSIT ONLY. I clearly did.

Ronnieg87

5 years ago

Response from developer

On that particular day, our vendor was experiencing issues. Please let me know if you are still having any issues with our app. I can be reached at 717.774.7706 x 219. Sincerely, Scott