App cannot even open on iOS 18.6.2
As a business owner, it is useful to check in on my store sales when I’m not on location. However, the app cannot even open anymore. Bugs have definitely not been fixed.
Doesn’t work
The app used to open and would at least show me some of the weeks data but nothing detailed. Now it doesn’t even open. It auto crashes. I’m on an IPhone 16
Worst Company, Ever!
Made changes that affect my business functions with no notification. Support techs no nothing! Support is non-existent. Upgrading equipment is impossible! App freezes! Choose another option and stay away from NCR!
The app is very user friendly
The app is user friendly. Customer service is great. There is always a but and here it is it lacks website integration to the most used sites like Shopify.
I wish they would make this easier. I have been a client for almost 10 years and looking for smooth integration for online sales. The only option they give does not work for sales online well. PLEASE I make user friendly integrations!
I wish they would make this easier. I have been a client for almost 10 years and looking for smooth integration for online sales. The only option they give does not work for sales online well. PLEASE I make user friendly integrations!
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Releases with flaws
NCR is way too slow to fix issues with releases that have flaws. Their last release created a problem with being able to give the customer the correct change. It hides a portion of the amount due back to the customer. And 16 days later they still have not fixed the problem.
No customer support
Glitching app! No Customer Support! No card chip capability! I have this app for 5 years and it never gets better. I suggest look elsewhere for better options.
No good
This app won’t even allow you to log on. Awful.
Superb
Great! Love it
Stop working properly after update
This app was crashing a lot and now since update it’s not even working properly
Can’t select take our or dine in orders anymore it’s just life of junk app
Can’t select take our or dine in orders anymore it’s just life of junk app
Card reader not working...
Used to work fine until now, it stopped taking payments through the NCR card reader. Is anyone else having the same issue?
Worst customer service I’ve ever experienced.
NCR uses guerrilla sales tactics to get you to sign up. My company received numerous emails DAILY to sign up and once we did...they disappeared. ZERO help with install, integration, etc. would like the $5K invested in hardware, software back...Run, do not walk away.
Freezing
The app is freezing up on start up and when it reaches home page, it freezes again then force to close by itself.
Lots of crashes
Everytime I try to add a new item by scanning a barcode the app crashes. It is very annoying. Something that should be fairly easy takes a painstakingly long time. When I get a lot of new items it takes hours to add everything to the system when it should only take half the amount of time. Until this fix this, 1 star.
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Inaccurate back office reporting
For the second Saturday in a row, ncr credit card processing has crashed during the lunch rush. It is not a processor crash but the app itself failing. Ncr makes no effort whatsoever to communicate app status updates, and attempts to contact customer support are futile. No emails are sent, no social media posts, no response to text support. Complete silence. I would strongly discourage anyone from using the product.
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No item number field???? Really????
Please please please add a field for item numbers! It's not enough to search by barcode - not every product has one. As a retail store owner, I need to pull a report that searches by vendor, item number, and amount on hand. It's impossible to do that with NCR Silver. Item numbers are a vital piece of information for a retailer. Please! All your developers need to do is duplicate the bar code field and name that field Item#. It would take any application developer 5 minutes or less. Please!!! Talking to customer care or a support rep is futile.
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Garbage
This app is complete and utter garbage. Tabs disappearing. Unable to enter tips.
If you are a company that handles monetary transactions like this, you should NEVER release a new build without making SURE that EVERYTHING works perfectly.
Lazy.
If you are a company that handles monetary transactions like this, you should NEVER release a new build without making SURE that EVERYTHING works perfectly.
Lazy.
It's good, but not great
Our staff uses this at our 3 bars in Atlanta and NJ, and while the reporting aggregates (which is nice), the UX here still isn't great. Too many errors when calculating my food or Bev cost.
Don't waste your money
Not what all the hype built out to be. Employee clocking in and out must be done after closing the app. Ridiculous but true. Servers go down frequently and so cannot see the reports. No app to see the dashboard on iPhone without going into back office in a laptop or iPad. Need to see what competition is doing.
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Great app, needs a few tweaks.
The app is great and does everything I need from one area. The customer management section is incredible.
The tip section on credit card needs a separate screen or larger buttons. Customers just glance over it and continue to sign. The blue button is not noticeable and customers don't bother to read or look. Tips have gone down 90% for my employees compared to the classic paper and pen method.
Thanks for all you do!
The tip section on credit card needs a separate screen or larger buttons. Customers just glance over it and continue to sign. The blue button is not noticeable and customers don't bother to read or look. Tips have gone down 90% for my employees compared to the classic paper and pen method.
Thanks for all you do!
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Ncr Silver
It's been a year now since we introduced NCR silver to our automotive accessories retail store. This has truly been a remarkable product that has increased our efficiency. I would strongly recommend its usage in any small retail business.
