Something needs to change
I loved this app in the beginning not so much. As a person who relies fully on public transportation replacing a route by this was not the solution I have to constantly stress wheather I will get my kids in time or if they will be marked late even though I make sure to schedule a bus more than an hour early
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Response from developer
Hi there, thank you for sharing this. We’re sorry to hear how stressful this has been. While routes and service availability are managed by the transit provider, we’ll make sure your feedback is shared with the appropriate team. Thanks!
Timing needs to be worked on
Need to schedule a ride? Perfect! Tells you it’s gonna be there at 315. All of a sudden it’s getting there at 3 and congratulations! You missed your ride! Seriously I don’t understand how it tells you when it’s gonna be there and if you don’t check every two seconds it’s changes. And if you have to be somewhere by a certain time the app makes sure to tell you it will get there a minute before you have to be there just for it to be late by twenty minutes. It’s absolutely insane and if you’re gonna tell us the ride is gonna be there at a certain time STICK TO IT!
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Response from developer
Sorry for the frustration—we understand how important accurate pickup times are. We’d really like to look into this further and help make things right. Could you please reach out to us at support@spare.com with more details about your recent trips? Our team will review what happened and work with you directly.
ADA friendly
I love the system, especially I’m blind disabled customer service drivers are awesome and helpful
Schedule
When I first looked at this app and considered having my special needs son use it a couple of weeks ago, on the main screen was the word “Schedule”. This made sense and was the first thing that would be done. Now there’s a little icon that looks like a clock instead of the word “Schedule“. This is a prime example of a software developer messing with an app and changing something that did not need to be changed. Job security?
Once everything’s in place, the app goes searching for a ride to match up with the request. Instead of stating this on the screen, you get to watch two gray bars that have a gray shade moving back back-and-forth across the bar. This tells you absolutely nothing. Since setting up the ride could take several minutes, this confuses the user as to whether or not they request has been accept.
How about putting up some words like “Matching Request to Ride“, or maybe something like “Processing Request Please Standby”. This text could be accompanied by the gray bars so the user knows the process is running.
Removing the word “schedule” and not having text described that the process is running , seems to indicate this software developer is allergic to text on the screen.
Once passed the confusion, the app does its job. However, I’m leery of the future when the software developer continues to make changes that do nothing to improve the app.
Once everything’s in place, the app goes searching for a ride to match up with the request. Instead of stating this on the screen, you get to watch two gray bars that have a gray shade moving back back-and-forth across the bar. This tells you absolutely nothing. Since setting up the ride could take several minutes, this confuses the user as to whether or not they request has been accept.
How about putting up some words like “Matching Request to Ride“, or maybe something like “Processing Request Please Standby”. This text could be accompanied by the gray bars so the user knows the process is running.
Removing the word “schedule” and not having text described that the process is running , seems to indicate this software developer is allergic to text on the screen.
Once passed the confusion, the app does its job. However, I’m leery of the future when the software developer continues to make changes that do nothing to improve the app.
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Response from developer
Thank you for sharing your detailed feedback about the app. We truly value input like yours, as it helps us identify areas for improvement and better serve our users. We’re committed to continuously improving the app and appreciate your patience and understanding as we strive to make it more user-friendly. If you have any further questions or would like to provide additional feedback, please don’t hesitate to reach out to us at support@spare.com.
Awful
This service has been active in my area for a week and it’s garbage. 2 rides have been canceled by the driver due to sheer stupidity / laziness. One even drove past us and didn’t care. The virtual stops are in awkward places that are not public sometimes. And not to mention when the drivers do come, they are waaaaay later than they say they’ll be. No way to complain in app or text the driver to ask why they’ve been sitting at one spot for 20 minutes. Garbage.
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Response from developer
We’re sorry to hear about your experience. We’d love to help you directly—please reach out to our support team at support@spare.com so we can immediately assist you.
Time
I’m not gonna lie I loved this app in the beginning and I miss the old riders I had but now it always tells me it’s gonna arrive at a certain time and at this point almost every ride I book it’s late like right now it said it would arrive at 12:59 it’s now 1:10 and it’s been stuck on 6 minutes, the driver hasn’t even moved from the parking lot. I schedule a ride and half the time my ride is delayed and they don’t come till 10 minutes after.
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Love it but
Great service but if you’re gonna offer it until 9 then offer it until 9. I tried getting one at 8 and waited until 9 and still couldn’t get one. Kinda messed up.
Super surprised and impressed
I have never taken a public transit rideshare, so was surprised and intrigued to try this out in San Marcos. After taking a couple trips now, I am really impressed by this venture and hope more give it a try so that it continues. My rides have shown up on time with friendly, communicative drivers (most recently Antonia who was awesome). One newbie tip is to be sure to set up your payment card payment method (as you would in Uber/Lyft) because the app will default to cash, and you will be expected to pay the exact trip amount in cash upon being picked up (the drivers do not carry change). I most recently needed to drop my car off at Allen’s Wrench for servicing and used NCTD+ to take back home while I await to pick up my car when done being serviced. This allowed my spouse to sleep in with the kids, point scored there thanks to NCTD+. Happy wife, happy life. Oh and my rides have easily been less than half the cost of Uber/Lyft. So far I have not had to share a ride with other passengers (and perhaps that’s the gamble of writing this positive review), but if you budget some cushion in your time, you should be all good. I recently heard that there is a coupon for a free first ride, so I would look into that and give it a shot. Hope this review helps other newbies.
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