Less features then before
The most recent update has removed the inbox and documents section. Those sections are extremely important especially now when people are applying to have their loans forgiven. The app the way it is now is just a payment app with no other features. You can't even see past statements. The app is a failure for borrows.
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Response from developer
Thank you for providing feedback on the app.
Cannot login from phone
This app is horrible. It will not allow me to login from my iPhone. It tells me my password is not recognized. I change my password, and I get the same message. Then on the 3rd time I change my password my account then locks. I have been battling this for about a year. It is super frustrating because I don’t have a desktop to logon with. I have even called can the person on the phone cannot figure out the issue either and just says well you need to find a desktop to sign in. What is the point of having an app if I cannot access it??!!
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Response from developer
Hello, please call us at 888.486.4722 so we can assist further with the access issues you are having. Thank you
Nelnet doesn’t have mobile app!
Why Nelnet call it mobile app if it just link to open web browser!? Such an old system with no updates for being user friendly, feels like the “app” was created in 90th and no one ever bother to make some major changes. I don’t even talk about remember login or use Face ID))) looks like the company doing everything to give user hard time singing in and pay off the debt!!)
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Response from developer
Thank you for providing feedback on the app
Disappointing Update
I went into nelnet to make a payment on the loan with the highest interest rate, only to discover nelnet has taken this feature off the app. Fees like a way for them to sneakily continue taking advantage of higher interest rates once they unpause. Please bring back the ability to select which loan to pay.
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Response from developer
Thank you for the feedback. As of current payments will only go towards the entire account on the app and not specific groups.
New App HORRIBLE
Prior to the app change, everything was laid out efficiently, accounts were easy to look, you could submit paperwork, etc. The new app is very un-user friendly. Makes it confusing on your breakdown on accounts owned and you aren’t able to submit paperwork regarding your loans, whether reapplying for loan repayments or any loan forgiveness. What a joke!
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Response from developer
Thank you for your feedback!
