Full of bugs
This is the most terrible app I ever used, who did such a lousy job? Did you try to use the app yourself even once? Do you have QA at all?
I have dozens of suggestions, but it’s not my job to write in many details, it’s your job to create an adequate app (I am not even asking for a good app, just mediocre would suffice). What you have now is a disaster.
app is for Nema Chicago building. The app's name is Nema Life. I use iPhone SE and iPhone XS
In short:
1. App crashes 80% of the time when I try to book a study room.
2. Booking process is convoluted. Just count how many clicks everyone needs to make before booking a room. And if the room is unavailable — you should start from the very beginning
3. SO SLOW, very frustrating
4. Why do you contract text in your amenities section? Who needs that “click to expand” if you can just scroll the screen? Who came up with that design decision?
5. Do your developers know about cache? It does not seem so, the app is constantly loading everything -> huge delays
6. Contact section. Try opening it and figure out what button refers to what line of text. No QA was done.
I do not have time to do your work and, so just change the product manager or whoever is in charge of creating this app. at least FIX #1, it’s an excruciating bug.
I tried to use you app on 2 different phones, always a trouble
Old review
Developers make it look like this app is so hard to build, harder than to put a man on the moon. SO MANY bugs, constantly crashing app, terrible, not intuitive design. Hate to use it every time, but have no choice.
Response from developer
Hello, Thank you for contacting us via our support channel. The issue you were facing has now been resolved. Please check on your end and let us know how it went. Regards, Rise Buildings Support Team
Poor replacement for Riseio app
I’m glad some developer convinced NEMA to pay more money for a fancy new app, but it’s an unnecessary downgrade from the old one.
Response from developer
Hello, We understand the current valet experience isn't as seamless as you'd expect. This is a short term solution while an updated, integrated experience is rolled out. We hope you'll consider updating your review once the new experience is live. If we can be of any assistance, please email support@risebuildings.com
Cannot connect bank account
Response from developer
Hello, thanks for your feedback and apologies for the problems you've had adding your bank account information. We can help troubleshoot the issue you're encountering on manual verification if you reach out to us at support@risebuildings.com.
NEMA application
I LOVE my home! NEMA!
Poor user interface
Response from developer
Hello Joebrilliant, thanks for writing to us. Can you contact us via email at support@risebuildings.com and we can further help you get everything setup properly. Thanks, Rise Support Team
