Stupid
What kind of auto payment makes you type the amount you would like to pay and then when they charge you, they just charge what's on the invoice? Then why put an option to put in the amount?
Congratulations! Your landlords do not care about you.
If you are being forced to download this app to get in your building, congratulations! You are about to be frustrated beyond belief every time you try to get into your building. App consistently does not work and traps people outside. Management tells you to use the call box to call someone to let you in, but no one ever ever ever answers. Do not take your dog for a walk when it snows because you will be stuck outside. And my building, where my lease guarantees is 24 hour Front Desk assistance, frequently does not have that. So there’s no one to let you in. if you complain to the management, they blame your phone.
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Minimally viable product
The latest update has utterly
Broken the ability of some residents to report maintenance requests. When you attempt to type in the “briefly describe” field, there’s no ability to do so. Venn City is an unresponsive and unaccountable entity. Emails
Will be ignored. And with this extremely basic app, I’m not sure how they ever secured a single contract. Events were substantially better when Mac marketing conducted them. A cornerstone promise of Venn City partnering with Mac was that element of things. Venn City’s events are uninspiring, low
Energy, and devoid of imagination. I think Mac has suffered reputational
Harm as a result of their partnership with Venn City.
Broken the ability of some residents to report maintenance requests. When you attempt to type in the “briefly describe” field, there’s no ability to do so. Venn City is an unresponsive and unaccountable entity. Emails
Will be ignored. And with this extremely basic app, I’m not sure how they ever secured a single contract. Events were substantially better when Mac marketing conducted them. A cornerstone promise of Venn City partnering with Mac was that element of things. Venn City’s events are uninspiring, low
Energy, and devoid of imagination. I think Mac has suffered reputational
Harm as a result of their partnership with Venn City.
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Response from developer
Thank you for taking the time to share your feedback — we’re truly sorry for the frustration you experienced. The issue you described with the “briefly describe” field was identified immediately after the latest update and has since been fully resolved. If you relaunch or update the app, you’ll now be able to submit maintenance requests as usual. We take resident experience very seriously and appreciate you bringing this to our attention so quickly. Our goal is always to make Venn City a responsive, reliable partner for our communities — including through great events and seamless digital tools. We’d love to connect directly to ensure your concerns are fully addressed; please reach out to us at support@venn.city and we’ll make it right.
Good luck
This app has more problems than anything I’ve ever dealt with.
Terrible App
Zero stars. App works intermittently. Complained to resident services and Venn to no response. It's glitchy. I have to turn off my phone or delete app and reinstall for it to work.
