Caution: Blueground Won’t Return Your Deposit without you requesting it
Terrible experience with security deposits.
We’ve booked with Blueground four times, and not once did they proactively return our security deposit. Every single time, we had to reach out and follow up 5–8 times, and refunds often took over a month after move-out.
Even worse, our latest security deposit still hasn’t been returned.
After four separate bookings with the exact same issue, this is no longer just a “process issue.” It’s completely unacceptable. Customers should not have to repeatedly chase a company to get their own money back.
Extremely disappointing. I would not recommend Blueground.
We’ve booked with Blueground four times, and not once did they proactively return our security deposit. Every single time, we had to reach out and follow up 5–8 times, and refunds often took over a month after move-out.
Even worse, our latest security deposit still hasn’t been returned.
After four separate bookings with the exact same issue, this is no longer just a “process issue.” It’s completely unacceptable. Customers should not have to repeatedly chase a company to get their own money back.
Extremely disappointing. I would not recommend Blueground.
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Trash
Because i booked a partner managed apt online, i can now no longer log in to blueground. Ever. So i guess they really want that to be the last time i book with them. What a joke.
Not trustworthy
They will tell you one thing in customer support and do another thing to keep as much money as possible.
Great App Until They Keep Your Security Deposit
The app itself works well, but my overall experience with Blueground has been extremely disappointing.
My lease ended on May 31, and I am still waiting for my security deposit to be returned. Despite repeated follow-ups and multiple promises, the issue remains unresolved.
What I find most frustrating is that Blueground continues to send me frequent marketing emails encouraging me to book another apartment while they still haven’t returned my money.
A good app cannot make up for poor customer service and failure to honor financial obligations. Trust is everything when renting a home, and unfortunately, Blueground has completely lost mine.
I would not recommend this service.
My lease ended on May 31, and I am still waiting for my security deposit to be returned. Despite repeated follow-ups and multiple promises, the issue remains unresolved.
What I find most frustrating is that Blueground continues to send me frequent marketing emails encouraging me to book another apartment while they still haven’t returned my money.
A good app cannot make up for poor customer service and failure to honor financial obligations. Trust is everything when renting a home, and unfortunately, Blueground has completely lost mine.
I would not recommend this service.
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