Horrible
No idea who they are thinking they helped.
NO ONE helped me or even came close to resolving my issue - after three very late responses on their part.
Who and how are they saying they helped??
Nothing was done.
I had to fully delete my listing AND the app before I could do anything. All of this on MY own.
Their “support” is worthless as well as their app.
It seems that most of the listings are fake.
Plus, their AI completely overwrote my description with a terribly worded, cheap AI text that had zero to do with what I needed to convey to apt seekers.
It was worded worse than a 3rd grader and inaccurate to boot.
Typical AI slop.
My previous entry:
I can’t edit even after multiple attempts to contact support and founders. It would seem this is a side hustle and we’re all testers.
As well, their fee take is way too much.
Not at all a good replacement for the other biggies.
Upd: on the other more reputable apps, I’ve never had such questionable people try to work a deal so heavily not in my favor.
A lot of cheap folks and ‘trying it’ is going on in this shoddy app.
If you cannot afford NYC, you should not be here.
Certainly, you should not ask for steep discounts at MY detriment.
Also, why are most of the women’s’ profile pix the kind you’d see on Snap, bumble or escort sites? It’s unsettling.
Response from developer
We’re sorry about this, we have received your bug report from the support channels and addressed it promptly. Please let us know if the issue is still occurring. The platform also supports with pricing listings in comparison to the market, if you believe suggestions are off, we would love to hear your further experience. Please reach us at hi@joinsnag.com.
Filters not great
Response from developer
Thank you for the detailed feedback, this is really helpful. You’re right that the main intent was for rooms and roommates, but we want to deliver a great experience for all listings and renters on the platform. We’re actively improving in filtering the search experience, would love for you to try again, and share feedback with hi@joinsnag.com if anything still seems off.
Legitimacy issues
Not worth buying
Response from developer
We’re truly sorry to hear about this experience. We have zero tolerance for fraudulent users and work hard to keep them off the platform. Did you book and pay through snag? That is the only way the platform can protect your rent. Please reach out to our support team at hi@joinsnag.com with the details of what happened so we can investigate and look into a resolution for you.
Can’t search
Response from developer
Hey, really sorry about that! We found the bug that was breaking search and it's been fixed now. If you update the app, your NYC/Jersey City search should work just fine. Let us know if you hit any other snags!
