Legitimacy issues
Not worth buying
Response from developer
We’re truly sorry to hear about this experience. We have zero tolerance for fraudulent users and work hard to keep them off the platform. Did you book and pay through snag? That is the only way the platform can protect your rent. Please reach out to our support team at hi@joinsnag.com with the details of what happened so we can investigate and look into a resolution for you.
Can’t search
Response from developer
Hey, really sorry about that! We found the bug that was breaking search and it's been fixed now. If you update the app, your NYC/Jersey City search should work just fine. Let us know if you hit any other snags!
Once I get past the paywall it won’t let me search
Response from developer
Ugh, we totally understand how annoying that must have been, paying and then not being able to search is the worst. That was a bug on our end, and we've gotten it fixed. Go ahead and update the app and you should be good to go. If it's still giving you trouble, reach out to our support team (hi@joinsnag.com) and we'll get you sorted!
