Abandoned by Neo
They must have gotten bought by someone who wanted to mine all our data because they implemented a new app structure to force us to download everything to them.
That new app (this one) was crap and it mangled the notebooks when I tried to upgrade.
Now, almost two years later, I come back to find out they have disabled the ability to pull the old data forward, the new pens won’t work with the old app, the old app is no longer getting security patches. JFC.
Avoid at all costs!
Response from developer
Hello, this is the NeoLab Customer Support Team. Firstly, we apologize for any inconvenience caused by the discontinuation of NeoNote service and the automatic synchronization error with NeoStudio 2023. We are currently preparing the integrated version, NeoStudio 2, to enhance your experience with the Neo Smart Pen. We will strive to provide an even more advanced service. Once again, we sincerely apologize for any inconvenience. Thank you.
App crashes constantly
Response from developer
Hello, this is the Neolab customer support team. We sincerely apologize for the inconvenience caused by the error. Our team is actively working on resolving the issue, but it may still take some time to complete. We kindly ask for your patience and understanding during this process. To minimize the inconvenience, we recommend using the web version of Neo Studio on your PC or logging in with the same account on another device. To use the Neo Studio web service on your PC, please install Neo Lab Cloud from the link below and log in with the same account as the Neo Studio app. After connecting the pen, you can access the web version of Neo Studio. https://neolabdev.gitbook.io/neolab-cloud_en/ Again, we deeply apologize for any inconvenience caused and will do our utmost to resolve the error as soon as possible. Thank you for your understanding.
Great pen with a poor app
Response from developer
Hello, this is the Neolab customer support team. We apologize for the inconvenience you are experiencing with the synchronization process. To ensure that your handwritten data is fully synchronized, please leave the NeoStudio app running (Background X) for at least 10 minutes. If your data is still not verified, please check that you are logged in with the correct account information. Additionally, we recommend using the web version of Neo Studio (https://app.neostudio.io/) available on your PC to speed up the synchronization process. Please install Neo Lab Cloud using the link we provided earlier and use the web version of Neo Studio through that link. If you continue to experience issues with synchronization, please send your account information and OS version to support@neosmartpen.freshdesk.com, and we will quickly check and guide you through resolving the issue. We apologize again for the inconvenience this has caused, and we are committed to resolving the issue as quickly as possible. Thank you for your patience and understanding.
Not sure what they’ve done over weekend to make this app worse!?
Over the years this App has been annoying, though tolerable. The original app was great, worked and was stable.
Neo Studio has always been - flakey. Most days when syncing my pen the app crashes and I have to take multiple stabs to sync the pen. For the first time, my pen was full and was introduced to a new flashing light which seemed undocumented - the pen was almost full.
Once the data has been transferred then all is good.
Now over the weekend 19Mar23, I tried to sync my pen and I have no idea what’s happened. The app seemingly has taken gotten worse!?!
I took video of the following because I’m just over it, this tech has so much potential but somehow Neo can’t bring it all together.
I tried ti sync my pen, the first time after the app upgraded.
The app is now ridiculously slow, response time the enter the password for the pen was mind boggling slow. On top of that a message was displayed over the keypad so couldn’t actually press some of the digits or tap back space, but they could be because it was so slow in displaying what was tapped, I don’t know because the app crashed.
This is interesting in itself, because I’m not sure what the purpose of the password is if the pen is already telling me it’s downloading the data🤔
Eventually, I was able to get past entering the password screen, which again took multiple stabs.
Now I’m just trying to open the app without it crashing.
Just in case I’m asked, after a number of attempts I thought I should restart my phone, nothing changed. I was going to delete the app but there seems to be a lack of empathy around losing the data that’s on the pen, that when presented with deleting the app will delete data on the phone I baulked.
Now I’m just lost for words and am over it, I love the tech but I’m now just frustrated!
Response from developer
Hello, this is the Neolab customer support team. We are glad to inform you that the language and password problems have been patched and you can now use the app normally. We kindly ask that you refrain from deleting the app as doing so may result in data loss. If you continue to experience any issues, please send us an email at support@neosmartpen.freshdesk.com with your account and OS version information, as well as a video demonstrating the problem you are encountering. Our team will investigate the issue in detail and provide you with guidance to resolve it. We apologize for any inconvenience you may have experienced and thank you for your patience as we work to ensure that our app provides the best possible user experience. If you have any further questions or concerns, please do not hesitate to contact us. Thank you.
Login broke on last update
Click the button at the bottom to use the ?application.
Back to NeoLAB Cloud”
…except, there is nothing clickable there so I’m just stuck on this screen. Absolutely unusable… and apparently without alternative?
Response from developer
Hello, this is the Neolab customer support team. We apologize for the inconvenience you may be experiencing with a specific device error. Our team is actively working on resolving this issue, but at this time, we do not have an exact solution. In the meantime, we suggest using the Neo Studio web version on your PC or using the same account on another device. You can find information on how to install and use NeoLab Cloud from the following link: https://neolabdev.gitbook.io/neolab-cloud_en/. If you log in with the same account as the Neo Studio app, connect a pen, and press the Neo Studio shortcut to take notes. We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this issue. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for your understanding.
