neon User Reviews

Customer Experience

Positive experience41.3% of reviews
Neutral10.6% of reviews
Negative experience48.1% of reviews

~ Based on 104 written reviews from the US App Store.

Is neon Safe?

neon: The Swiss Finance App appears mostly safe based on user ratings. AppsHunter Safety Score for neon is 79/100.

This assessment is based on 37 user ratings, with an App Store average of 4.2/5.

Safety Analysis

81.1% of ratings point to a safe experience
2.7% of ratings suggest some concerns
16.2% of ratings point to a risky experience

~ Based on 37 App Store ratings for neon.

Is neon Legit?

neon: The Swiss Finance App appears to be a legitimate app. AppsHunter Legitimacy Score for neon is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

My daily bank

Love you guys for my daily banking ! 💚
But we gotta do something about the money movement in & out of Spaces being counted as extra income in the monthly Account Statement!! At least allow the user to exclude that from the statement as a solution - and everything will be accurate. Truly my only (but in my case very important) quarrel.
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Response from developer

Thank you for your review and your input! We've taken your point regarding Spaces transfers in the Account Statements up with our Product team.

Love it

Been a big fan since 2019 - the app just keeps getting better!

Response from developer

Thank you for the nice words đŸ˜ŠđŸ€©

Almost there

It works well for every day's life, but there are a few things that bother me:
- cannot give an alias to a beneficiary, so when you have several accounts for the same person, it is difficult to distinguish only by the IBAN number
- paid joint accounts is a big no-no

Response from developer

Hey, thanks for taking the time to share this. Both points are fair, being able to label beneficiaries with an alias would make managing multiple accounts for the same person so much easier, and we hear you on joint accounts too. I'll make sure this gets passed on to our product team. 😊

App super, insgesamt fehlt eine vernĂŒnftige Desktopversion

Die App ist sehr gut, da gibt es nichts zu bemĂ€ngeln. Aber die App ist ja nur das Bedieninstrument fĂŒr ein Bankkonto, 3a Vorsorgelösung etc. Und solche Sachen mache ich dann doch lieber an einem Computer mit ordentlichem Bildschirm und Tastatur.
Das sind weitreichende Entscheide mit einer Tragweite, der ein Handybildschirmli nicht gerecht wird. Man kann online zwar gewisse Dinge anschauen, aber letztlich muss man sich einloggen, und das geht nur ĂŒber die App. Schade.
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Free card with a CHF10 fee

They say they are free but sometimes they just charge you CHF10

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Worst banking app I’ve used

Terrible experience, easily the worst banking app I’ve used. And the so-called “free” plan is actually freemium, with hidden fees that weren’t even mentioned in the terms and conditions. Misleading and frustrating. Would not recommend.

Microphone doesn’t work

Unable to create an account because the identity verification agents all cannot hear me. The iPhone’s microphone is working fine, and microphone access is granted to Neon app, but tries 10 agents, and no one can hear me.

Response from developer

Hi. That shouldn’t happen, if your microphone is working and access is granted, our verification agents should be able to hear you. Could you please send us an email at service@neon-free.ch? We’ll gladly look into this for you and help you get set up as quickly as possible. 😊

Almost there

Only 3 stars because of the recent tariff changes and because we cannot give aliases to beneficiaries: when we have several accounts for the same person, it is impossible to distinguish one from another just by reading the name.

Everything I need

Easy and fast to open an account. Everything works fine and the Best, no monthly costs. Cash back credit card you can do directly with the separate company that offers it, also free. :D

null gratis BezĂŒge??

ich hatte immer zwei gratis BezĂŒge am Automat. Nun ist es einfach weg wenn sie Geld brauchen oder es nicht schaffen eine anstĂ€ndige Schweizer Neo Bank zu sein, sollen sie Konkurs anmelden. FĂŒr mich ist dieses Konto gestrichen. Ich bin am abbauen viel zu teuer. Bei YUH habe ich in der Woche zwei gratis BezĂŒge am Automaten. Das ist also das Minimum wo eine Schweizer Bank anbieten muss.
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⚠Achtung mit B-Ausweis

Laut Webseite „In 10 minutes to
your neon account“ - stimmt vielleicht fĂŒr Schweizer StaatsbĂŒrger aber mit dem B-Ausweis und der dadurch zusĂ€tzlichen lĂ€ngeren Video Verifizierung sowie dem Brief den man dann zusĂ€tzlich auch nochmal an die Hypothekarbank Lenzburg schicken muss nicht schneller als die analoge Kontoeröffnung bei der ZKB oder anderen.. kommuniziert das doch bitte einfach deutlich von Anfang an, dann kann man sich vorher ĂŒberlegen ob man das trotzdem machen möchte oder nicht.
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Schlechte Konditionen

Mit den neuen Konditionen leider uninteressant. UrsprĂŒnglich war es mal was besonderes, mittlerweile gibt es aber genug Alternativen mit besseren Angeboten. Der Preis fĂŒr das Gemeinschaftskonto ist z.b. absurd. Scheinbar muss man nun ĂŒberall wo es geht Geld rausholen. Mich haben sie damit verloren.

Really good

Really good but would be great if Neon could introduce Spaces in their joint account section!

Stay away from this one

Problems with login occurs nearly daily now, thank goodness the app is only a game and contains nothing valuable *sarcasm off*

No are you serious? Your whole company is an app that crashes more frequently than any other app on my phone. I’m definitely looking for an alternative. Would not recommend!

Not only login, but also payments can’t be processed, investments are delayed for half a day in that time you don’t know if the order is executed or not and without limit settings so only god and neon knows to what price you’re buying. That’s not investing, that’s gambling.
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Average experience

It is not a digital banking, they ask you to do your tax declaration by post. This feels rather traditional and doesn’t meet the standards of digital banking.

VerfĂŒgbarkeit

Von sieben Tagen in der Woche ist mindestens sechs Tage in der Woche ein Problem. Man kann sich nicht einloggen und den Kontostand ĂŒberprĂŒfen. Mein Grund dafĂŒr die Bank zu wechseln.

Dividends are not paid on ETFs

Unfortunately the quarterly dividends were not paid in March. Wrote to them, called them, they have got no clue what happened.

6 mois pour ouvrir un compte

NE PERDEZ PAS VOTRE TEMPS AVEC CETTE ARNAQUE "MODERNE"

Waouh ! Quelle expĂ©rience "rĂ©volutionnaire" ! Si vous aimez jeter votre argent par les fenĂȘtres et perdre des mois de votre vie, cette appli est PARFAITE pour vous !

L'appli qui promet l'ouverture de compte en "deux-trois jours" ? Plus comme deux-trois MOIS (si vous avez de la chance). À moins que vous ne soyez bloquĂ© dans les limbes administratifs comme moi depuis une Ă©ternitĂ©...

Leur slogan devrait ĂȘtre : "Nous sommes proches de votre argent, pas de vous" 😂

Points forts :
- Frais d'envoi postal : 14€ (cadeau surprise non mentionnĂ©)
- Ping-pong postal interminable avec vos documents
- Service client fantĂŽme (il existe peut-ĂȘtre dans une dimension parallĂšle?)
- Discrimination subtile envers les Français et Suisses
- Expertise en mensonges créatifs concernant les "banques partenaires"

Et le plus beau ? Leur publicitĂ© qui se vante de "simplifier la bureaucratie suisse" alors qu'ils ont rĂ©ussi l'exploit de la rendre ENCORE PLUS COMPLIQUÉE !

Mon compte entreprise attend toujours d'ĂȘtre ouvert aprĂšs des mois. Pendant ce temps, mon argent et mes documents voyagent plus que moi.

Économisez votre santĂ© mentale et votre temps : FUYEZ !
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Recommended 100%

Amazing customer services. They reply so quickly! And they’re super efficient.
However, sometimes the app crashes, I don’t really mind, though. It’s usually lasts for 30min-1h and after that it goes back to normal.
Another good thing: no-SMS code required for transactions and it’s for free (rare here in Switzerland)
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