Need to download new Birdfy app
My Netvue app stopped allowing me to view my videos I reached out to customer support and the replied letting me know I needed to download the new Birdfy app. The Netvue app is now for their security cameras only I believe. Thanks for the quick response!
App just stopped working
We have had our bird feeder for three years now and all
Of a sudden we can’t view our videos every time I click on one it says play video after loading but it never loads so we can’t see our videos.
Of a sudden we can’t view our videos every time I click on one it says play video after loading but it never loads so we can’t see our videos.
Video Does Not Work
App was working for two years to show feed from my bird feeder, now it says “play video after loading” no matter what I do. Completely broken.
There is a new app. Use Birdfy
This is the older app. Use the newer Birdfy app to connect to your device.
Stopped working
I’ve had this camera and app at least 2-3yrs. Out of the blue, it no longer allows me to view videos. It states must load to view. It is connected to all the same sources as weeks ago. Aside from the preview thumbnail, no security had. Please fix the app.
Doesn’t work
App doesn’t work after years
Complete App failure
We’ve been using the baby monitor and app with great features it was honestly a great product. I’m not sure what happened but the app is in complete failure and the camera will not connect anymore. It might be time to move on to a new reliable camera because of this.
Horrible
App isn’t updated, nothing works. App doesn’t work, cameras don’t work. Customer service doesn’t exist. Phone number doesn’t work, live chat doesn’t work. This company is a horrible.
Ugh
App was ok for 6.00 a month. Ya get what ya pay for. With that said, this “outage” has left me with zero access to my cameras. No communication from Netvue.
App Not Working. No Internet
Terrible. No communication on status of application. Says no internet connection.
Horrible
I have had these cameras for four years and they have never given me a problem. All of a sudden I keep getting an error message that says it cannot connect to my Internet. They were working and then just one day now they don’t connect to my Internet.. I’ve reset the router. I’ve reset the cameras I’ve disconnected the Wi-Fi reset the Wi-Fi. There’s absolutely no reason they shouldn’t be working, but they aren’t and I can’t even reach out to a live chat for someone to help me because it’s in some Asian characters so I don’t know how I’m supposed to get help. I’m ready to throw them in the garbage.
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Don’t buy Netvue
Don’t bother even purchasing cameras from here. You won’t be able to access the camera due to constant random outages.
App Not Connecting
App is not connecting to our cameras. Our internet works, but it keeps saying "Unable to Connect to Internet" on the app. Can't logout or reset anything.
Difficult
The connection is so bad and it’s very glitchy. Contacting support is difficult and there is hardly any help when needed.
Horrible product
Been using for five years all of a sudden the app stopped working now. My cameras are junk. I have multiple cameras. None of them work. I am now left with junk cameras because the app says it won’t connect to the Internet no customer service no phone number to call. No way to get help. Everything is in Chinese. joke
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Latest update broke app
As above
Not working/no access to customer service
This app worked wonderful when I got it three years ago. About a week ago he stopped working cannot get a hold of customer service and I lost all of my data. Not happy.
Application KO
Mise à jour: télécharger Netvue Next ça fonctionne sur cette application
Depuis plusieurs jours, l’application ne fonctionne plus et il est impossible d’accéder au flux de nos caméras. C’est un problème majeur, d’autant plus que ces caméras ont été achetées pour assurer la sécurité de nos biens et de nos proches. Ne plus pouvoir les consulter est extrêmement préoccupant. Le plus frustrant est qu’il semble impossible de contacter le support autrement qu’en laissant un avis ici. D’après les nombreux retours, il s’agit d’un problème qui touche l’ensemble des utilisateurs. Nous espérons une résolution rapide ainsi qu’une communication claire de la part de l’équipe.
Depuis plusieurs jours, l’application ne fonctionne plus et il est impossible d’accéder au flux de nos caméras. C’est un problème majeur, d’autant plus que ces caméras ont été achetées pour assurer la sécurité de nos biens et de nos proches. Ne plus pouvoir les consulter est extrêmement préoccupant. Le plus frustrant est qu’il semble impossible de contacter le support autrement qu’en laissant un avis ici. D’après les nombreux retours, il s’agit d’un problème qui touche l’ensemble des utilisateurs. Nous espérons une résolution rapide ainsi qu’une communication claire de la part de l’équipe.
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Immer zufrieden aber…
Seit kurzem bekomme ich noch Bewegungsmitteilungen, wenn ich diese öffnen will wird immer ein Fehlet angezeigt.
Bitte beheben, dann auch wieder 5 Sterne
Bitte beheben, dann auch wieder 5 Sterne
“Cannot connect to the internet”
After a few months, the live stream stopped. I could still watch recorded videos. Then those became erratic. Now, there’s nothing at all. No way to connect, looking online, it looks like they’re aware and communicating with the Birdfy end of Netvue customers, but the rest of us have had no communication. No fix. Of course, this happened after I paid for the month.
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