When are you going to get android???
Sick of carrying around 2 devices!!! I tried an iphone and HATED It.. I have a pixel and can't use it. The brick they gave me is huge!! Really tired of carrying around 2 devices. It wasn't bad during the trial with a ipod but that doesn't even work now?? Kinda a joke!!
Where’s the clinician
I haven’t seen my physical rep for over 2 yrs. Not only was I not told he wouldn’t be my rep but I also wasn’t told there was a new app this one which I don’t mind at all the music I finally after using the google found this app I downloaded it yes there was the man figure I had used before to up
My burst. But to try and get a clinician to respond or anyone to answer my texts is impossible waiting 3 hours on the phone which is new because my older phone this app would not work. I need answers it’s been over 4 years I have had this I think my leads are messed up. My generator may be on its last leg o have no rep I can’t remember the dr who implanted this I am hurting and I don’t know where too turn this app site isn’t it
My burst. But to try and get a clinician to respond or anyone to answer my texts is impossible waiting 3 hours on the phone which is new because my older phone this app would not work. I need answers it’s been over 4 years I have had this I think my leads are messed up. My generator may be on its last leg o have no rep I can’t remember the dr who implanted this I am hurting and I don’t know where too turn this app site isn’t it
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Why aren’t you paying attention?
Several reviews mention the annoying music when opening the app! Why is this unnecessary jingle on here??? We shouldn’t need to have attention drawn to us when opening a medical app.
Additionally, please enable a dark mode!
Pay attention to your patients!!!
Additionally, please enable a dark mode!
Pay attention to your patients!!!
Frustrating
Using this in conjunction of a trial spinal cord stimulator. Using a iPhone 14 with latest iOS and the app is constantly unable to find the generator(stimulator), unable to connect, etc. Also,
features do not work such as My Health Journey, Left Right Control, Area Control, etc.
Customer service does not answer the phone after many attempts, just disconnects, like this App.
features do not work such as My Health Journey, Left Right Control, Area Control, etc.
Customer service does not answer the phone after many attempts, just disconnects, like this App.
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Horrible device
I’m on my 2nd device and 4th battery. 1st device I had implanted in 2018. Something happened to it causing me to slip down stairs causing the leads to “break” according to my first rep. Had a new leads placed & new battery cause they said my 1st battery was dying already. So new device and battery replaced in 2021.
Then my next battery replacement was 2024 because it had a month left. Day of surgery that battery died. Now I have recharging battery. Have constant issues with it. Had to have my 3 rep reads the device to my phone just to be able to use it. Now have new phone and app won’t work.
Then my next battery replacement was 2024 because it had a month left. Day of surgery that battery died. Now I have recharging battery. Have constant issues with it. Had to have my 3 rep reads the device to my phone just to be able to use it. Now have new phone and app won’t work.
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iPhone 17
It’s work perfectly fine with my new iPhone 17. For those pain warriors like me who has issue using the app with phone17 .
-If your app was automatically transferred when you use backup from your old phone unto your new iphone then I suggest you uninstalling the app that was transferred and download the NeuroSphere app freshly again. Then
-Connect your magnet 🧲 near your implanted device, to pair it with the app and you’re good to go.
-If your app was automatically transferred when you use backup from your old phone unto your new iphone then I suggest you uninstalling the app that was transferred and download the NeuroSphere app freshly again. Then
-Connect your magnet 🧲 near your implanted device, to pair it with the app and you’re good to go.
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Stimulator
App get stuck on my device
Will not connect
App will not open after the chime on new IPhone 17 with IOS 26
Big feature missing
You really need a feature to turn off the opening music that plays when you launch the app. If you are in a public place and want to increase or decrease or turn off the modulator, you get this loud sound of music and it’s really distracting and quite embarrassing. Also it takes a really long time for the app to connect to the generator.
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Need Apple Watch version
This app would be more helpful if it had an Apple Watch version. For times when we need to adjust our stimulator but cannot get to our phone
Will not connect
The app will not connect to my device. Continues to say “server error “. Is there a workaround for this?
Response from developer
Thank you for providing feedback regarding your user experience. This feedback has been captured under ticket# TS-2659091. In order to better assist you, please contact our Technical Service team at 1-800-727-7846 with additional details. For your own privacy, please do not leave your personal contact details in the comments.
terrible app
Get rid of the jingle at sign in, and make something that will, in fact, connect each time and doesn’t make you wait five minutes. I’ve probably got 53 apps and this is the only one with an audible jingle when you access it. Not only do I have to wait for this pathetic product to connect every time; then I have to access the music, because the stupid jingle boots it off. A better program is not inconceivable!
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Please add ability for a “time out”
I’m so glad I can finally upgrade my iPhone. The old app was holding me back. I would love the option to turn it off for a preset amount of time, and turn back on by itself. I have to turn it off when I go to the gym, but I always forget to turn it back on afterwards. Please consider adding this feature in future updates!!
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So disappointed
Was so looking forward to this app after waiting for nearly a year to have an app to use with my SCS. Having to carry an additional phone is cumbersome, especially when traveling. The app states that it works with my iPhone but it doesn’t. I have the iPhone 15 Pro and my rep and I haven’t been able to get it work. Why does the app and your website say that it will work with this phone when it won’t?
Update to review 3/13/25
After the update yesterday the app now works on my iPhone 15 Pro. I am so happy. It is much easier only having one phone to carry especially for someone who has rheumatoid arthritis and doesn’t want to fumble with 2 phones. Thank you Abbott for getting the update done.
Update to review 3/13/25
After the update yesterday the app now works on my iPhone 15 Pro. I am so happy. It is much easier only having one phone to carry especially for someone who has rheumatoid arthritis and doesn’t want to fumble with 2 phones. Thank you Abbott for getting the update done.
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So disappointed
Was so looking forward to this app after waiting for nearly a year to have an app to use with my SCS. Having to carry an additional phone is cumbersome, especially when traveling. The app states that it works with my iPhone but it doesn’t. I have the iPhone 15 Pro and my rep and I haven’t been able to get it work. Why does the app and your website say that it will work with this phone when it won’t?
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Response from developer
Thank you for providing feedback regarding your user experience. This feedback has been captured under ticket# TS-2541659. In order to better assist you, please contact our Technical Service team at 1-800-727-7846 with additional details. For your own privacy, please do not leave your personal contact details in the comments.
Amazing Work
Finally works on iPhone 16 thanks!!! Much love for Abbott.
Response from developer
Awesome!!! Glad to hear it!
Got phone number to call
Moved to South Carolina, 1 doctor down right said we don’t do that kind. Gave zero information on it. Had support in New Hampshire. Like I said I went to a doctor that will help and he gave me a phone number to call. If support is as good as New Hampshire I’ll up it to a five star. I do believe the battery is very weak or dead.
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Low support.
I’ve had very little support help since the stimulator was implanted. I have to hold the phone/controller right over the implant to get it to connect. As soon as I move the phone to look at it, it looses it’s connection. I can’t verify if is running or not, until I do another reconnection. I am not really pleased with the product, the service, or the effectiveness of this device. Plus, I am yet in terrible pain and discomfort.
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No support
No support and it stopped working. Moved to South Carolina and 1 doctor said we don’t do that kind here. That was end of conversation with him on it period.
Response from developer
Thank you for providing feedback regarding your user experience. This feedback has been captured under complaint# TS-TS-2373094. In order to better assist you, please contact our Technical Service team at 1-800-727-7846 with additional details. For your own privacy, please do not leave your personal contact details in the comments.
Can’t login to existing account
I already have an account but instead of logging me in, it reroutes to profile for new input like when you create an account. Then it yells at you for trying to create a new account. 🤬
Response from developer
Thank you for providing feedback regarding your user experience. This feedback has been captured under complaint# TS-TS-2280217. In order to better assist you, please contact our Technical Service team at 1-800-727-7846 with additional details. For your own privacy, please do not leave your personal contact details in the comments.
