Black hole
Lacks even basic notification capabilities for wearer of device or EMS or even emergency contacts. Renders device and app basically useless
No internet off and on for a week now.
So the past week the ap says no internet service. I have service an all my other appliances in my home. Is this a glitch or something going on with Abbott?
App stop working
I’ve had my device for about 6 months now and the app just stop working on my phone on Aug 15th 3 days after getting my device tested at the doctor. I’ve tried deleting the app and reinstalling but it’s not working. I just reset my phone and is still having the same issue. It has never done this before I do close out the app sometimes because I didn’t know I was suppose to leave it running in the background but after visiting the doctor I never force close the app. I have a older iPhone which is the 7 and I can’t afford to go upgrade at the moment.
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Response from developer
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2025-0150759. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.
Concerned
In the last few weeks the app appears to be having an issue. I keep the app open and running; however, sometimes I notice the Home Screen shows a symbol that appears to indicate it’s not connected. I’m not receiving any kind of message or warning, but it’s stuck on that screen. I have to close then reopen the app to see the normal home screen. My concern is if the app is actually connected and receiving info during the times it appears to be down. I’ve had my device and used this app for almost 4 years and this is not something it’s done before. Not sure what to rate this comment…5 stars based on past performance, but there’s no wiggle room for performance if it’s not doing its very important job!
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Response from developer
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2025-0128498. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.
New to Merlin
The App has a clear design interface, nothing fussy or confusing. I hope they do develop an App that will work with Apple Watch. I don’t always have my phone with me.
Response from developer
Thank you for the feedback. We'll pass it along to our team.
