myMerlinPulse™ User Reviews

Name: myMerlinPulse™
Rating: 3.94444 (36 reviews)

myMerlinPulse™

St. Jude Medical, Inc.

🏥 Medical

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Black hole

Lacks even basic notification capabilities for wearer of device or EMS or even emergency contacts. Renders device and app basically useless

RSmith6179

4 months ago

No internet off and on for a week now.

So the past week the ap says no internet service. I have service an all my other appliances in my home. Is this a glitch or something going on with Abbott?

Bobbyj8204

4 months ago

App stop working

I’ve had my device for about 6 months now and the app just stop working on my phone on Aug 15th 3 days after getting my device tested at the doctor. I’ve tried deleting the app and reinstalling but it’s not working. I just reset my phone and is still having the same issue. It has never done this before I do close out the app sometimes because I didn’t know I was suppose to leave it running in the background but after visiting the doctor I never force close the app. I have a older iPhone which is the 7 and I can’t afford to go upgrade at the moment.

Raytoosolid

a year ago

Response from developer

Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2025-0150759. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.

Concerned

In the last few weeks the app appears to be having an issue. I keep the app open and running; however, sometimes I notice the Home Screen shows a symbol that appears to indicate it’s not connected. I’m not receiving any kind of message or warning, but it’s stuck on that screen. I have to close then reopen the app to see the normal home screen. My concern is if the app is actually connected and receiving info during the times it appears to be down. I’ve had my device and used this app for almost 4 years and this is not something it’s done before. Not sure what to rate this comment…5 stars based on past performance, but there’s no wiggle room for performance if it’s not doing its very important job!

TLspeaks

a year ago

Response from developer

Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2025-0128498. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.

New to Merlin

The App has a clear design interface, nothing fussy or confusing. I hope they do develop an App that will work with Apple Watch. I don’t always have my phone with me.

Zorrito38547

a year ago

Response from developer

Thank you for the feedback. We'll pass it along to our team.

Glitch since roster

Ever since the new update the app constantly reboots and restarts. Since this is connected to a heart device this very concerning since it’s how information gets back to the doctor. This should be fixed asap and is very concerning. It was working fine until the update.

Esskaboob

a year ago

Response from developer

Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2025-0116557. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.

Splash screen?

The latest update added a splash screen not just when you start the app, but EVERY TIME you bring it to foreground AND it plays music Why? If I happen to wake up briefly at 4am an just want to see if it did its 2am reading, it plays its opening music and wakes my wife up. What app plays music when it’s all ready open and just brought to foreground ?

Dreadmaul

a year ago

Response from developer

Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2025-0082547. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.

Needs work

The app currently lacks a way to update your contact information. If you change your phone number, re-pairing the app to your device becomes difficult, as the activation code can only be sent to the old, inactive number. Without an automated update feature, users are forced to wait until regular business hours for assistance. Implementing this feature would simplify the process for users, clinic staff, and app support, while also preventing gaps in monitoring when phone numbers or devices change.

RJcircle

2 years ago

Response from developer

Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2025-0005921. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.

Won’t set up

I’ve tried setting this up multiple times and every time it tells me my serial number is wrong.

coufkycntdjy

2 years ago

Response from developer

Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2024-0106393. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.

Disconnected

The app disconnected after a update I think. I don’t know what to do

Oscar Juan Colon

3 years ago

Response from developer

Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2024-0000948. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.

Concerned

Lost my Merlin pairing after a Apple general update. I reinstalled app, it is still not reading a day later. Called support, they were patient with me (at73yrs) had me go through the set up again. However, did not feel they understood my concerns. 20 min later they called me back and had me reinstall the app (and the app update). We will see!!! Why can’t we be advised when app updates are needed?? Hope this helps others!

gr@ndma French

3 years ago

Response from developer

Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2024-0000500. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.

Poor Customer Service

Poor customer service is my first complaint. Bad pairing is my second complaint. Called customer service because my app keeps dropping my paired device. About once a week it will just decide to unpair itself from my device. His resolution was to delete the app then reinstall it. Well of course it worked. I would have repaired my device without deleting the app and reinstalling it. Anyways that didn’t even solve my problem of pairing anyways. Two days later it unpaired again.
Am I the only one having this issue ?? Would nt surprise me if I was.

TnMtnMn

3 years ago

No weekend service

App stopped working on a Sunday. Did the delete app and reconnect with newly downloaded app from cloud. Have to go thru a new set up. In that process it keeps sending activation code to my landline phone and I’m not there to get it. Why can’t the code just be sent to my mobile phone? This is a poorly designed app and it’s unreliable.

mlf781

3 years ago

Response from developer

Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2023-0049430. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.

Poor customer service

The app stopped pairing with my device. Customer service had me to delete and reinstall the app and do several troubleshooting steps. A service call was supposedly created and no one has called back (that was a month ago).

agirlie84

5 years ago

Response from developer

Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2021-0199705. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.