Acelis is useless
I recommend doing something different that getting involved with Acelis.
They are impossible to communicate with and send random bills now and again with no explanation,
I’m not sure if any people actually work there. Customer service is totally nonexistent.
They are impossible to communicate with and send random bills now and again with no explanation,
I’m not sure if any people actually work there. Customer service is totally nonexistent.
User interface is ver difficult
Please update the user interface to make the print larger and better contrast for those with low vision. It is very difficult to use and see. The apple accessibility does not help make this app better.
It’s unfortunately the only option
The app does not let me know if I have a supply order in progress until it is literally en route. This can sometimes take two weeks to go through. It does not tell me when I am eligible to request more supplies. The app also documents how many test strips you use, but doesn’t have an option for if you are out of supplies and did a venipuncture at an external site. If the app knows how many strips I used, why can’t it autoship? And at the beginning of the year it takes even longer for them to process my supply order “because of insurance reasons”. If that happens every year then why can’t they anticipate that? It is also incredibly hard to talk to a human from Acelis. I’m very unhappy with Acelis and their app, but currently have no other option for INR monitoring. Take Eliquis if you can. 🙃
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Response from developer
Hi, we are always looking to improve the experience for our users and appreciate the feedback. Thank you for taking the time to point out specific things with which you take issue. It helps us make the products easier and more reliable to use.
Functional but horribly UI
The app gets 2 stars because it is indeed ‘functional’. The UI however for the data entry part for testing is very poor.
Nothing is consistent, each click is a scavenger hunt, for what should be a straight forward process.
This app is likely used by people that might have cognitive / physical impairments further highlighting the poor UI / UX.
Please fix this. Made each click for a normal test be roughly in the same place. Don’t require the user to scroll off screen to complete the test. This is basic stuff… do better.
Nothing is consistent, each click is a scavenger hunt, for what should be a straight forward process.
This app is likely used by people that might have cognitive / physical impairments further highlighting the poor UI / UX.
Please fix this. Made each click for a normal test be roughly in the same place. Don’t require the user to scroll off screen to complete the test. This is basic stuff… do better.
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Response from developer
Thank you for providing this feedback. We are always working to provide a better patient experience and we appreciate the specific information that you have provided.
App never works
The app never works. Can’t log in, app gets stuck and you can’t do anything. It’s awful.
