Acelis is useless
I recommend doing something different that getting involved with Acelis.
They are impossible to communicate with and send random bills now and again with no explanation,
I’m not sure if any people actually work there. Customer service is totally nonexistent.
They are impossible to communicate with and send random bills now and again with no explanation,
I’m not sure if any people actually work there. Customer service is totally nonexistent.
User interface is ver difficult
Please update the user interface to make the print larger and better contrast for those with low vision. It is very difficult to use and see. The apple accessibility does not help make this app better.
It’s unfortunately the only option
The app does not let me know if I have a supply order in progress until it is literally en route. This can sometimes take two weeks to go through. It does not tell me when I am eligible to request more supplies. The app also documents how many test strips you use, but doesn’t have an option for if you are out of supplies and did a venipuncture at an external site. If the app knows how many strips I used, why can’t it autoship? And at the beginning of the year it takes even longer for them to process my supply order “because of insurance reasons”. If that happens every year then why can’t they anticipate that? It is also incredibly hard to talk to a human from Acelis. I’m very unhappy with Acelis and their app, but currently have no other option for INR monitoring. Take Eliquis if you can. 🙃
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Response from developer
Hi, we are always looking to improve the experience for our users and appreciate the feedback. Thank you for taking the time to point out specific things with which you take issue. It helps us make the products easier and more reliable to use.
Functional but horribly UI
The app gets 2 stars because it is indeed ‘functional’. The UI however for the data entry part for testing is very poor.
Nothing is consistent, each click is a scavenger hunt, for what should be a straight forward process.
This app is likely used by people that might have cognitive / physical impairments further highlighting the poor UI / UX.
Please fix this. Made each click for a normal test be roughly in the same place. Don’t require the user to scroll off screen to complete the test. This is basic stuff… do better.
Nothing is consistent, each click is a scavenger hunt, for what should be a straight forward process.
This app is likely used by people that might have cognitive / physical impairments further highlighting the poor UI / UX.
Please fix this. Made each click for a normal test be roughly in the same place. Don’t require the user to scroll off screen to complete the test. This is basic stuff… do better.
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Response from developer
Thank you for providing this feedback. We are always working to provide a better patient experience and we appreciate the specific information that you have provided.
App never works
The app never works. Can’t log in, app gets stuck and you can’t do anything. It’s awful.
Angry
I am very confused. I am a new user but I can’t log in. Its interface fails to jump out. I want to know whom I can contact 😅
Will not connect - service not available
You would think this problem would have been fixed months ago. You get these auto annoying phone calls wanting you reading.
Horrible
This is terrible, more difficult to use, clunky
So pleased now
After I provided feedback the app has been changed. Takes me very little time to submit results. No more scrolling. Thanks for listening
Response from developer
Thank you for providing this feedback. We are always working to provide a better patient experience and we appreciate specific information that you feel would make this app easier to navigate.
Problems paying an Acelis bill
The app says you can pay a bill through it. But it does not access iphone wallet infor and when I input info by hand, it still does not work. Same is true using a desktop.
Response from developer
We apologize for the inconvenience, please contact our Testing Services Dept at 877-262-4669 to provide additional details so that we are able to troubleshoot the issue.
Reporting
Very unhappy that the app no longer allows me to report my results 24/7. Limiting reporting between the hours of eight and five is inconvenient for those of us who test outside of your normal work hours.
ACH HealthCheck
After installing the app and using it, it fails to connect the next time. The app must be deleted and reinstalled again after every use. Made repeated complaints to Acelis. They refuse to acknowledge there is a problem
App does not fully work
The app works fine for entering INR results and ordering VAD supplies. Have had nothing but problems with the company trying to get INR supplies since insurance changed first of year. But yet they still mail VAD supplies, so obviously insurance is active in system. Also disappointed that neither the app or the website provide order status history, so have to call in to the phone center nightmare to get the runaround for answers. And it would be great to be able to submit concerns via email on the app or the website so we could have a paper trail when there's issues. So surprised these things aren't in place with today's technology.
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Response from developer
Thank you so much for this valuable feedback. Acelis is working on providing order status and history and hope to be able to offer shortly. I will pass along your request to have a communication option within the app or website for a future development.
Won’t let me log in
It won’t let me log in no matter what. I initially thought it was a passing bug, but a month later it’s still acting the same. I can’t log in to report my tests, but then they still send paper notices saying they haven’t received my results. Well, duh!
Login issues
I too am experiencing login issues. Multiple error code 8 which never happened before. The app needs to be updated to preform on the new os operating system.
Not working properly
Need to be fixed tool multiple tries to input test and order supplies and online bill pay not working guess they don’t want to be paid
Trash
I wish I could give this app negative stars. It is a disgrace that a health monitoring company uses this. The app will not let you login. You have no way to submit your test results.
Fix shipping address!!
Can’t change shipping address!
Changing hours for availability creating havoc
I am so disappointed at this company and app. I found out they now only allow monitoring 9am to 2 pm Monday thru Friday. I work 7pm- 7 am. Exactly how is that to work? They went from poor availability to enter results at anytime. I understand the actual clinic will only review results at certain times. Why would that stop me from entering the results when I can? Most likely will be talking to insurance and Coumadin to see if I can switch companies. I tried to enter results today and app won’t accept results. I need to get some sleep and they don’t accept results tomorrow ( it’ll be Friday). So I’ll have no documented results this week. What a ridiculous system. We should make things easier for the sick and those with heart issues not harder. Shame on you. Your endangering human beings.
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Response from developer
We apologize for the inconvenience of this process. Many clinics restrict the hours that patients are allowed to submit a test result. Please reach out to the Acelis Testing Services Team at 877-262-4669, prompt #2 to discuss.
Login fails quite often
It’s quite frustrating that this app fails to login very often. You basically just have to try to login throughout the day and hope you get lucky and it works.
