Avoid
A lot of companies rushed to get apps on the market that we’re not well made including Acelis. They have a functional website. Use the website instead. Achhealthcheck.com. Don’t clutter up your phone with this app.
Not working!
App is non functional now can’t record test results and my test chart is missing nothing works!
Functional but horribly UI
The app gets 2 stars because it is indeed ‘functional’. The UI however for the data entry part for testing is very poor.
Nothing is consistent, each click is a scavenger hunt, for what should be a straight forward process.
This app is likely used by people that might have cognitive / physical impairments further highlighting the poor UI / UX.
Please fix this. Made each click for a normal test be roughly in the same place. Don’t require the user to scroll off screen to complete the test. This is basic stuff… do better.
Nothing is consistent, each click is a scavenger hunt, for what should be a straight forward process.
This app is likely used by people that might have cognitive / physical impairments further highlighting the poor UI / UX.
Please fix this. Made each click for a normal test be roughly in the same place. Don’t require the user to scroll off screen to complete the test. This is basic stuff… do better.
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App won’t do anything
App was fine for years. Now it just doesn’t work anymore
App is not even working
It only ever worked the first time, after that it takes me to what says “you have no test due today but my dad is supposed to be tested weekly… it wont even let me get to contact someone
Need to delete app and reinstall
This app has worked really well for the last year. It recently stopped working right after the last update. Needed to delete the app from phone and reinstall. Works again.
Issues
I can’t report test results anymore. The bottom says “an unhandled error has occurred reload” but it never reloads and never works. This is a recent issue because I use to be able to report testing results.
Update
The app has worked great for me until the last update. Now I can’t get into my account,it just keeps thinking. And it says last time I checked in was 2025. I just sent a result about a month ago
App is defective!
This app no longer works
Broken app works now
Thanks. You wanted me to sign out and then sign back. It gets stuck when you do that. Delete the app. Reinstall it. Then sign back in. Everything comes back. Tell everyone that one. It works.
Terrible
Does not record tests. Says no test since March and I have been testing every week and it is now July 25, 2026. Then the letters arrive requiring a phone call taking time and today cannot even make web site go to report test.
Why did app just stop working
I am late testing and it doesn’t even have the option for me to test. Any other time it doesn’t matter when I test, why change now, I have been using this app for years with few problems but this is far worse than any other. We should always be able to test or enter results!!
Ongoing problems with Payment through the App!
The app is basic but has worked fine thus far for reporting my results, and I haven’t experienced the login issues that others have reported.
However, for at least six months now, I’ve been unable to make a payment through the app (on iPhone 16). It displays my balance, but clicking to pay does absolutely nothing - just continues to display the Home Screen; doesn’t appear to even attempt to open the payment screen. Had used it for years prior, with no problem…now, just ‘dead screen’ in that area. All other menu options work as expected!
I’ve worked through it with two levels of Support on two occasions now (a LOT of time spent!) testing in both phone and PC. Also have worked with Apple Support, who eventually exhausted all possibilities from their end and sent me back to the site/app developer. Both times, I’ve eventually had to process payment via telephone, but Acelis Support has assured me that the app is now fixed for me and that next time I have a balance, the payment screen will pop up as it should.
Nope. Here I am again, with the problem not fixed at all…and another long telephone hold awaiting me just to pay a small bill. And then likely more lengthy and unproductive calls with various Support levels, uninstalling and reinstalling the app, checking the same settings, and yet again working past their initial assumptions that it is all user error or phone settings.
Not being able to store payment info in this app was already a nuisance - and I see I am not alone in experiencing frustrating issues with the app! Please allocate some resources to debugging and improving this app, and soon.
However, for at least six months now, I’ve been unable to make a payment through the app (on iPhone 16). It displays my balance, but clicking to pay does absolutely nothing - just continues to display the Home Screen; doesn’t appear to even attempt to open the payment screen. Had used it for years prior, with no problem…now, just ‘dead screen’ in that area. All other menu options work as expected!
I’ve worked through it with two levels of Support on two occasions now (a LOT of time spent!) testing in both phone and PC. Also have worked with Apple Support, who eventually exhausted all possibilities from their end and sent me back to the site/app developer. Both times, I’ve eventually had to process payment via telephone, but Acelis Support has assured me that the app is now fixed for me and that next time I have a balance, the payment screen will pop up as it should.
Nope. Here I am again, with the problem not fixed at all…and another long telephone hold awaiting me just to pay a small bill. And then likely more lengthy and unproductive calls with various Support levels, uninstalling and reinstalling the app, checking the same settings, and yet again working past their initial assumptions that it is all user error or phone settings.
Not being able to store payment info in this app was already a nuisance - and I see I am not alone in experiencing frustrating issues with the app! Please allocate some resources to debugging and improving this app, and soon.
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Not working
Won’t open to let me in report my results or order supplies . Like it is been wiped clean of history
What a cluster
App that does not work, and provides no support. That’s what this is. Sounds great when the marketing people spin it, but real world experience shows it just does not work.
App doesn’t work anymore
I opened the app to record my results this morning like I do every Friday and it’s only giving me the option to pay my bill, only I don’t owe a balance. I uninstalled the app and tried to re-install but it says the app is still installed somewhere. I went into my settings to find the app and it’s nowhere listed. I can’t find the app to uninstall and I can’t record my results. This isn’t some shopping app, this is a health app. This is kind of serious.
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Unable to log in 4.7.0 update
I am unable to log in to report my Ptinr since the newest 4.7.0 update. I’m getting an error message thats says “unable to log in. An error has occurred while processing this request. Please try again.” I’ve tried several times with my log in and ID/PIN. Nothing works. Up until this point, app has been great.
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Acelis is useless
I recommend doing something different that getting involved with Acelis.
They are impossible to communicate with and send random bills now and again with no explanation,
I’m not sure if any people actually work there. Customer service is totally nonexistent.
They are impossible to communicate with and send random bills now and again with no explanation,
I’m not sure if any people actually work there. Customer service is totally nonexistent.
User interface is ver difficult
Please update the user interface to make the print larger and better contrast for those with low vision. It is very difficult to use and see. The apple accessibility does not help make this app better.
It’s unfortunately the only option
The app does not let me know if I have a supply order in progress until it is literally en route. This can sometimes take two weeks to go through. It does not tell me when I am eligible to request more supplies. The app also documents how many test strips you use, but doesn’t have an option for if you are out of supplies and did a venipuncture at an external site. If the app knows how many strips I used, why can’t it autoship? And at the beginning of the year it takes even longer for them to process my supply order “because of insurance reasons”. If that happens every year then why can’t they anticipate that? It is also incredibly hard to talk to a human from Acelis. I’m very unhappy with Acelis and their app, but currently have no other option for INR monitoring. Take Eliquis if you can. 🙃
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Response from developer
Hi, we are always looking to improve the experience for our users and appreciate the feedback. Thank you for taking the time to point out specific things with which you take issue. It helps us make the products easier and more reliable to use.
