Unfixable software glitch
I used this on a previous iPhone without issue. It was great. I got a new iPhone and I was promoted to re-register with my new device. I go through the process and I cannot scan my new ID. The camera does not activate on my phone. I have deleted and re-downloaded the app numerous times and the problem persists. I tried getting tech support to for issue but I have only been sent in circles. I would love to use this app again but it is unfortunately completely useless to me at this time until the software glitch is addressed.
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Unable to verify and add
Tried 100 times to scan my ID and it never worked out
Don’t bother
The app never works. I’d give it 0 stars if possible.
Very Disappointing Experience – Apple Needs to Do Better
I am extremely disappointed with my experience using this app. I tried to register my New York Mobile ID, but the process failed and displayed an error message stating that my ID could not be registered. Instead of providing a clear explanation or a real solution, the app simply left me frustrated and unable to complete the process.
Apple should take greater responsibility for the quality of the apps available in the App Store. There should be a more thorough review process to ensure that apps work properly and provide a reliable user experience. Apple needs to clean up the App Store by reviewing and removing apps that consistently fail to work as advertised or provide a poor experience for users.
People trust the App Store and expect the apps they download to function correctly, especially when dealing with something as important as a mobile identification service. Users should not have to waste their time dealing with errors and broken registration processes.
Apple should take greater responsibility for the quality of the apps available in the App Store. There should be a more thorough review process to ensure that apps work properly and provide a reliable user experience. Apple needs to clean up the App Store by reviewing and removing apps that consistently fail to work as advertised or provide a poor experience for users.
People trust the App Store and expect the apps they download to function correctly, especially when dealing with something as important as a mobile identification service. Users should not have to waste their time dealing with errors and broken registration processes.
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Do not install 4.21.5
The previous version had no issues but the latest version has multiple bugs. My workaround was using my previous iPhone with a previous version of NY Mobile ID and reenrolling my ID. I couldn’t dis enroll from 4.21.5 on my newer iPhone. So I was able to disenroll on my older device after I was successfully enrolled. This completely removed me from NY Mobile ID. I have Apple digital ID for passport so this app is useless for me now. The QR code process is outdated.
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It’s awesome but..
Was pretty useless for the past, I don’t know, year or two, because nobody accepted like this form of identification until recently. However, now that people are accepting it, it’s pretty cool. It’s just annoying that I have to go through my apps to find it, and open it, and sign in, and then pull up the share with vendor QR code. It would be much more convenient if there was a widget that just automatically accessed that with a tap on the main screen rather than having to go into the app itself every time you need to show it to someone
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Pointless
The app doesn’t work. It constantly freezes and it won’t scan the ID
App is Broken
Can’t take a picture of my ID from my new 17e in this app. Also the old ID doesn’t transfer from your old phone.
Worthless
Not accepted anywhere AND the developers IDEMIA is not even a US company. They run a personal data collection and biometric bank. There goes my personal data.
It doesn’t work
I can’t get to the part to scan my ID, it’s just sits there with a rectangle that says front of ID but doesn’t actually open the camera, and yes I have the permission on in the app settings
Good for nothing
The app itself is good. Developers, you’re doing a good job. Unfortunately it’s basically useless. Most places businesses in the NYC area, and even government-run offices, won’t accept this ID. I’ve tried it at Best Buy, B&H, even at the security desks of NYC public schools and they all want physical IDs. Eventually NYC will adopt the digital wallet license. Maybe that’s when digital IDs will become more widely accepted.
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Gets stuck on photo step
When I go to take a photo of my ID, the camera doesn’t load (even though I gave the app permission) and I just get a square with the text “front of ID” in it. So I can’t take a photo and register my ID and actually use the app.
Doesn’t work
Tried to download my drivers license five times and it keeps saying something went wrong I’m tired of trying
Not working
Does not work after signing up
Doesn't work
Tried many times can't get the SMS code to my phone in order to proceed with the process. No one at DMV could assist either.
Jochul can’t even make an app work
Garbage app from a garbage state
Does not work with iPhone 17
Recently upgrade from iPhone 15 to iPhone 17. Camera no longer able to take photo of ID. Reported issue and was informed there are issues with iPhone 17z
Latest version works well
Latest version does everything app is supposed to do on my iPhone. I have NY Mobile ID with Enhanced license. It generates the necessary QR code which works with the TSA ID scanners. Earlier versions had bugs like crashes and freezing and were more problematic getting ID scanned. Businesses that accept NY Mobile ID will also work.
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Just let Apple integrate into Apple wallet
F
Doesn't work
I am not able to use this app. Eveywhere I go they say they do not know anything about a mobile ID.
